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  • 1 ISSUES RESOLVED
  • 488 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $13.3K AVERAGE LOSS
1.4
Customer service
Billing Practices
Staff
Website
Reliability
  • 1st 40 years with them 3
  • When i cancelled my auto insurance with them 3
  • Absolutely feel violated and sick to my stomach 3
  • Informing others about them 3
  • Initial application service 2

Customers don't like

  • Customer treatment6
  • Appauling customer service5
  • Acting in bad faith4
  • Poor customer service3
  • Unfair claim practices3
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 958 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.6K AVERAGE LOSS
1.7
Customer service
Billing Practices
Staff
Website
Reliability
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service11
  • Being treated like a criminal7
  • Customer service5
  • Did not resove issue5
  • Employees unwillingness to help4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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