PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allstate and State Farm Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allstate
State Farm Insurance

Allstate and State Farm Insurance Overview

Total reviews 1421 1361
Company responses 95 0
Issues resolved 15 10

Allstate and State Farm Insurance Consumer Ratings

Rank
221 out of 1822 in Insurance category
276 out of 1822 in Insurance category
Customer service
185 in category
311 in category
Product or Service Quality
188 in category
242 in category
Reliability
163 in category
256 in category
Website
210 in category
204 in category

Allstate and State Farm Insurance Rating Details

Customer service
1.5
(616 reviews)
1.2
(480 reviews)
Reviewer's quote

Need to talk to customer service about my bill PlAnd aye put me to customer support Need to update all info need to look at skimming down my pilicy also..

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...I've called into customer service 2 times and all they can tell me is that mr McCall is working on it. this is my delimma and I am one unhappy customer with how my claim is being handled. where is that slogan that your company uses, We Take Care Of Our Customers, because I don't see it...

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Product or Service Quality
1.6
(534 reviews)
1.4
(437 reviews)
Reviewer's quote

...The worst customer service agents I have ever talked with. They dont want to pay you anything on a claim. They insure drivers that are a drunk and should not be driving because they are mentally insane...

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The reason given by their customer service was that due to inflation and the cost of the roadside assistance they reserved the right to do so. I asked where in the policy it said they had the right to charge someone the same amount for less services without prior disclosure. This is so annoying...

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Reliability
1.6
(512 reviews)
1.2
(368 reviews)
Reviewer's quote

...care if it three four or five times if its ur customer fault then they should pay it I didnt ask to get hit head on by there customer if they accept total reliability then thats part of it to u will be hearing from my...

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I was canceled for roof repairs $6.95 , 23 95. Too much claims. I can't get home owners insurance from no company. They will not return my calls.I need help.

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Website
1.8
(490 reviews)
1.8
(368 reviews)
Reviewer's quote

Your website is awful. Its hard to use and doesnt work half the time. Ive been told a hundred times that my husband and I can have separate logins to the account...

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But when you need to file a claim they send you to the stateFarm website and special team21 who are trained to give excuses and not pay claims. I have yet to get paid for a rear hit on 7/3/19 from a state farm insured SUV. State Farm has refused to send their adjuster and will not accept the...

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Allstate and State Farm Insurance Pros and Cons

Pros
  • When i cancelled my auto insurance with them
  • Dont care
  • Absolutely feel violated and sick to my stomach
  • Pleasant local agent
  • Agent
  • Local agent is great
Cons
  • Customer service
  • Customer treatment
  • Acting in bad faith
  • Customer service
  • Inability to resolve claim
  • Unresponsive agent

Allstate and State Farm Insurance Most Positive Reviews

Top rated reviews
5

I have got window broken of my cat in the parking area of 24 hour fitness Aurora, CO on March 6 11:45pm.

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5

She helped so much! So so much. I was very extremely pleased with how everything worked out. Fabulous!

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5

I just called about a Newly constructed Pool and the final inspection for coverage, everything has been taken care of.

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5

I called for roadside assistance and clearly explained that my car was stuck in reverse and cannot start the car. I was...

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Allstate and State Farm Insurance Most Critical Reviews

Lowest rated reviews
1

my son and I were both paying insurance on his ram, I brought it to my agents attention supplied him with insurance...

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1

I was canceled for roof repairs $6.95 , 23 95. Too much claims. I can't get home owners insurance from no company. They...

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1

Customer service representative didnt speak English. Refused to assist me in accessing my policy. Told me I didnt have...

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1

Worst insurance company I have ever had. They wont work with you and boost your rates for no good reason. Lies and all...

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Allstate and State Farm Insurance Latest Reviews

Recent published reviews
No votes

I have already given my statement to an agent last Friday. I am calling to see where we are on repairing my car. When...

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No votes

I have my auto insurance plus a whole life insurance policy through your company out of Spokane Washington. Years ago...

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No votes

First of all I walked in and I was quoted that I had to put down almost 16 or $1700 and then my payment would be 200...

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No votes

Your commercial with Arnold Schwarzenegger is so obnoxious. I really don't like it and I mute him every time I see it.
Yo...

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