PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allivet and Petcarerx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allivet
Petcarerx

Allivet and Petcarerx Overview

Total reviews
5
151
Company responses
0
0
Issues resolved
0
1

Petcarerx was first mentioned on PissedConsumer on Apr 26, 2008 and since then this brand received 151 reviews. It is 146 reviews more than Allivet received since Jul 14, 2016.

Allivet and Petcarerx Consumer Ratings

Rank
74 out of 496 in Pet Medicine and Veterinary Clinics category
51 out of 496 in Pet Medicine and Veterinary Clinics category
Product or Service Quality
86 in category
29 in category
Staff
88 in category
43 in category
Exchange, Refund and Cancellation Policy
29 in category
30 in category

According to consumer ratings and reviews, Petcarerx ranks 23 points higher in the Pet Medicine and Veterinary Clinics category than Allivet. People gave Allivet 1 stars for Product or Service Quality criterion in Pet Medicine and Veterinary Clinics category and it is 3 points higher than the worst rated brand in this category. At the same time, Petcarerx was rated 1.9 stars for Product or Service Quality criterion in this category and it is 60 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Petcarerx has a higher rating than Allivet. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Allivet 1.3 stars and it is 67% greater than other in category. Petcarerx however was rated 1.3 stars and it is 66% greater than other in category.

Allivet and Petcarerx Rating Details

Product or Service Quality
1 (3 reviews)
1.9 (24 reviews)
Reviewer's quote

...I SPOKE TO YOUR CUSTOMER SERVICE DEPT. AND THEY DID NOT KNOW WHY THAT HAPPEN. THERE'S GOT TO BE A WAY OF FINDING OUT WHY?? THE AGENT STATED THAT HE WOULD SHIP THE ORDER THROUGH NEXT DAY DELIVERY, SO THAT MEANS THAT I SHOULD RECEIVE IT TOMORROW SATURDAY 8/15/16...

MOULAY E

when I first ordered flea medicine for my kitten, I was notified that they were temporarily out of stock and that the product would be shipped at a later date. A few days later I was notified that my order was on its way. it never showed up...

Paula S
Staff
1 (3 reviews)
1.5 (20 reviews)
Reviewer's quote

I have been with this company for 2 years, no problem. Suddenly they have the wrong vet info on file and even though I have called 5 times and emailed 15 at least they still get it wrong. I even was given a store credit which they did not honor. Stay away.

PissedConsumer1649702

...Managers do not want to deal with any complaints and do not want to answer any questions from customers or staff..

PissedConsumer1590354
Exchange, Refund and Cancellation Policy
1.3 (3 reviews)
1.3 (23 reviews)
Reviewer's quote

Well, after paying $22 for next day shipping and $20 for the medicine, I would only get a refund of $16. Not worth the hassle if I can't get a full refund after much grieving. If I walked into any pet store in my area, they would give me a full refund no problem, its bad enough they still have to...

PissedConsumer882141

Might consider rating this absolutely horrific site lower.This company is a shady scam and they don't care about their customers or their pets. I ordered this product on January 10, 2019. I had been assured by customer service it would be shipped over night, despite stating it was free shipping. It...

Candace R

Allivet and Petcarerx Pros and Cons

Pros
No votes
  • Price was ok
  • Price
  • Ordering was easy
Cons
  • No full refund
  • Dishonest about open hours
  • Dishonest about available shipping
  • Complete scam
  • Over and double charged
  • Deceptive advertising

Allivet and Petcarerx Most Positive Reviews

Top rated reviews
No votes
3.5

Was on hold for over 20 minutes with customer service waiting for someone to come on line. Had no valid tracking number...

Allivet and Petcarerx Most Critical Reviews

Lowest rated reviews
1

Allivet's pharmacy is not open on weekends, despite paying for 2nd Day Business Air service. Once they receive approval...

1

I bought a medication with a cart total of 23$ but later realized my credit card was charged 73$...I did not authorize...

Allivet and Petcarerx Latest Reviews

Recent published reviews
1.1

I have been with this company for 2 years, no problem. Suddenly they have the wrong vet info on file and even though I...

Read all 5 reviews
1

I recently purchased some flea prevention medicine for my dogs through PetCareRx. The site was easy to navigate and I ha...

Read all 151 reviews

Allivet and Petcarerx Products and Services

Most reviewed product and services
  • Allivet Shipping Service (2 reviews)
  • Petcarerx Shipping Service (18 reviews)
  • Petcarerx Membership (8 reviews)
  • Petcarerx Customer Care (5 reviews)