PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allied Van Lines and PODS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allied Van Lines
PODS

Allied Van Lines and PODS Overview

Total reviews
62
258
Company responses
0
0
Issues resolved
1
6

Allied Van Lines and PODS Consumer Ratings

Rank
90 out of 587 in Moving and Storage category
100 out of 587 in Moving and Storage category
Product or Service Quality
68 in category
67 in category
Customer service
74 in category
77 in category
Exchange, Refund and Cancellation Policy
76 in category
54 in category
Reliability
58 in category
57 in category

Allied Van Lines and PODS Rating Details

Product or Service Quality
1.4 (15 reviews)
1.4 (131 reviews)
Reviewer's quote

This was the worst experience ever and the compensation and lack of customer service were fundamentally non-existent. Oh except the continued comment on both emails and letters. "We are sorry for any inconvenience" Huge inconvenience! Denver to Pittsburgh promised to pick up from my storage units...

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...She was terrible and had very poor customer service..

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Customer service
1.4 (15 reviews)
1.2 (150 reviews)
Reviewer's quote

...  Terrible customer service. Don't use them. If they are going to sub-contract, then go with another mover from the start...

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...Lousy customer service. No one beyond entry level customer service will talk to me..

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Exchange, Refund and Cancellation Policy
1 (13 reviews)
1.1 (124 reviews)
Reviewer's quote

Allied's agent and I have exchanged email. I last wrote to Allied, responding to their denial of claim on February 25. In that response, I wrote: "Also, please provide me with a copy of the underlying insurance contract as well as complete information on the process to appeal any portion of this...

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I wasn't asking for an entire refund, but thought that the poor customer service and stress from getting the wrong POD would be worth at least a courtesy discount to make a repeat customer happy! The dispute person told me that the situation was not compensable since the POD arrived the same day....

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Reliability
1.2 (12 reviews)
1.2 (138 reviews)
Reviewer's quote

Several boxes of items marked fragile arrived in pieces. I tried contacting the packer who blamed it on the movers, and the movers blamed it on the packer. No one wants to take responsibility or offer to compensate me for my loss.

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Said POD would arrive 8/4. Then 8/6. Then 8/22. My wife and family are sitting in an empty house since 8/4. May have to get a Hotel. They did bill my credit card 5k. Now they could care less

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Allied Van Lines and PODS Pros and Cons

Pros
  • Picked up furniture on time
  • That they picked up the furniture on time
  • Drivers were professional
  • Having a container in driveway to pack ourselves
  • Idea of being able to pack myself
  • Concept of pods
Cons
  • Missing boxes and other household items
  • That they lied to me about the delivery schedule
  • Lies and many other things
  • Customer service
  • Business practices
  • False promises of resolutions

Allied Van Lines and PODS Most Positive Reviews

Top rated reviews
5

Quincy Storage and Transfer (Allied Van Lines) grossly underestimated the cost of our move to Wyoming. They came to my...

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5

Your Customer Service handled my request seamlessly.

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No votes
3.4

PODS took money from my account for a payment I was unaware I owed. It put my my bank account in jeopardy for...

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Allied Van Lines and PODS Most Critical Reviews

Lowest rated reviews
1

Allied gave me a delivery window. On the last day of that window, they told me that my furniture had been picked up and...

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1

Pods is a total rip off.
We were quoted a delivery charge of $296 to drop off our Pod. Our house deal fell through and w...

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1

Allied Van Lines gave me a quote and picked up my things just fine July 8th, BUT they STILL have not delivered them to...

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1

The original cost of my freight was $4000.00. It ended up being over $7000.00 PLUS over $1000 for insurance. When I...

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Allied Van Lines and PODS Latest Reviews

Recent published reviews
No votes

Allied Van Lines tractor trailer parked in housing development all day with engine running. No work being done. Chicken...

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No votes

Because of an impending move and timely feedback needed, I broke down and called them. I was on hold for 20 minutes and...

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1

Local agent not responding to claim. Bad attitude. Please call me at 804-387-4942

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1

Said POD would arrive 8/4. Then 8/6. Then 8/22. My wife and family are sitting in an empty house since 8/4. May have to...

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Allied Van Lines and PODS Products and Services

Most reviewed product and services
  • Allied Van Lines Moving Service (19 reviews)
  • Allied Van Lines Long Distance Moving Service (9 reviews)
  • Allied Van Lines Packing Service (1 review)
  • Pods Moving Service (45 reviews)
  • Pods Customer Care (34 reviews)
  • Pods Long Distance Moving Service (24 reviews)