Allied Van Lines vs Extra Space Storage

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Allied Van Lines

Transportation and Storage
  • 0 ISSUES RESOLVED
  • 37 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $8K AVERAGE LOSS
1.8
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website
  • That they picked up the furniture on time 1

Customers don't like

  • That they lied to me about the delivery schedule2
  • Customer service person will not call me back1
  • Did not show up for 3 days and counting1
  • Didnt like1
  • Grossly underetimated cost of the move1

Products by Allied Van Lines

No items

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Extra Space Storage

Transportation and Storage
  • 0 ISSUES RESOLVED
  • 86 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $7K AVERAGE LOSS
2.2
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website
  • Facilities and staff 1
  • Location 1
  • Rates 1
  • That it was air conditioned and minimally i might add 1
  • Yes 1

Customers don't like

  • Condition and rate increase5
  • Inaccurate policy explanation3
  • Local managements inability to take ownership of issues2
  • Response to issue was basically hands up in the air2
  • Price gouging2

Products by Extra Space Storage

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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