PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Airlines and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Airlines
Allegiant Air

United Airlines and Allegiant Air Overview

Total reviews
813
1562
Company responses
0
0
Issues resolved
6
10

United Airlines and Allegiant Air Consumer Ratings

Rank
93 out of 434 in Transport category
98 out of 434 in Transport category
Customer service
77 in category
67 in category
Website
61 in category
79 in category
Exchange, Refund and Cancellation Policy
75 in category
74 in category
Level of Comfort
71 in category
92 in category

United Airlines and Allegiant Air Rating Details

Customer service
1.2 (202 reviews)
1.3 (728 reviews)
Reviewer's quote

...Extremely poor customer service..

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...The worst customer service I have ever experienced in my entire life . 0 out of 10..

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Website
2 (173 reviews)
2 (659 reviews)
Reviewer's quote

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

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This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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Exchange, Refund and Cancellation Policy
1.3 (173 reviews)
1.3 (631 reviews)
Reviewer's quote

...Now my sister booked separately on the same flight got a cash refund because she let the airline cancel her flight. I dont need a credit. I need a refund...

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...The trip I was calling in to change was for July; however, I was with in the 24 hr booking mark so requested a refund and rebooked. I was a nice wanting a change customer not pissed..

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Level of Comfort
1.8 (157 reviews)
1.6 (576 reviews)
Reviewer's quote

...I am an anti government conservative type but we got it get some government regulation into this as the airlines have really receached the theif and fraud level. They do not deliver what they take money for. ..

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...how many levels do they need to pass the buck to) came over and said don't talk to MY ticket agents that way..

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United Airlines and Allegiant Air Pros and Cons

Pros
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff
  • Poor customer service
  • Lack of communication
  • Uncaring staff

United Airlines and Allegiant Air Most Positive Reviews

Top rated reviews
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

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5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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5

I postponed my flight to MI because of the Coronavirus.

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5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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United Airlines and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

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1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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United Airlines and Allegiant Air Latest Reviews

Recent published reviews
1.7

I'm tired of typing on24 hour chat line I put my tracking number for updates on my African gray parrot that was shipped...

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3

I flew on allegiant air a month ago & I felt very safe- not so much last night. There was no announcements about masking...

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1

I was calling to check status of my 6/19/20 flight from BOM to CMH, since government of India extended ban on...

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No votes

Delayed all damn day what the *** is the problem

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United Airlines and Allegiant Air Products and Services

Most reviewed product and services
  • United Airlines Flight (362 reviews)
  • United Airlines Customer Care (71 reviews)
  • United Airlines Flight Booking (53 reviews)
  • Allegiant Air Flight (552 reviews)
  • Allegiant Air Customer Care (161 reviews)
  • Allegiant Air Flight Booking (90 reviews)