PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allegiant Air and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allegiant Air
United Airlines

Allegiant Air and United Airlines Overview

Total reviews
1425
794
Company responses
0
0
Issues resolved
9
5

Allegiant Air was first mentioned on PissedConsumer on Sep 30, 2010 and since then this brand received 1425 reviews. It is 631 reviews more than United Airlines received since Dec 12, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Allegiant Air customer support team and United Airlines customer service.

Allegiant Air and United Airlines Consumer Ratings

Rank
79 out of 575 in Transport category
84 out of 575 in Transport category
Customer service
50 in category
64 in category
Website
67 in category
70 in category
Staff
65 in category
71 in category

According to consumer ratings and reviews, Allegiant Air ranks 5 points higher in the Transport category than United Airlines. People gave Allegiant Air 1.3 stars for Customer service criterion in Transport category and it is 143 points higher than the worst rated brand in this category. At the same time, United Airlines was rated 1.2 stars for Customer service criterion in this category and it is 129 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that United Airlines has a higher rating than United Airlines. Regarding Staff criterion, consumers gave Allegiant Air 1.6 stars and it is 66% greater than other in category. United Airlines however was rated 1.5 stars and it is 63% greater than other in category.

Allegiant Air and United Airlines Rating Details

Customer service
1.3 (692 reviews)
1.2 (194 reviews)
Reviewer's quote

Flight from Punta gorda to Appleton flight # 1536 on 12-29-19 was one of the worst handled customer service I ever witnessed. plane was diverted from Appleton Wisconsin to Peoria Illinois . in the air they told the people on board that they were going to fly there refuel and wait for clearance to...

Kenson

I mentioned to a Customer Service Agent (CSR) that my wife and I has already checked in and had our boarding passes. At that point, for some reason, the CSR told my wife that she would be allowed to board but refused to process our bags because of the direction she had received from Christine. A...

William D
Website
2 (627 reviews)
2 (166 reviews)
Reviewer's quote

This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

David G

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

Gregory C
Staff
1.6 (618 reviews)
1.5 (182 reviews)
Reviewer's quote

Another announcement was made by Allegiant staff that they were still working to get a replacement plane and crew in tonight. They informed us that if not, our flight would be move to around 0800 am in the morning, and that we would be provided with hotel vouchers. Shortly after this, a cart with a...

Phoenyx

... preference to make the over-one-hour drive to LAX myself to pick up the luggage because I do not believe that attention is being placed on this matter by the staff at LAX. I never received a call. 5) I called back again yesterday afternoon and spoke to a third rep, who also tried to call LAX to get a status and could not get...

Ancel

Allegiant Air and United Airlines Pros and Cons

Pros
  • Price
  • Convenience of airport
  • Pricing
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
  • Poor customer service
  • Lack of communication
  • Uncaring staff
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Allegiant Air and United Airlines Most Positive Reviews

Top rated reviews
5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

Allegiant Air and United Airlines Most Critical Reviews

Lowest rated reviews
1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

Allegiant Air and United Airlines Latest Reviews

Recent published reviews
1.2

Paid $877,44 for my niece and husband and baby.
Paid for Tripflex
Opened a Allegiant airline master card and spent over $1...

Read all 1425 reviews

United Rep, I am in the Philippines and where I am staying is in the path of volcano Taal. Not sure of the health...

Read all 794 reviews

Allegiant Air and United Airlines Products and Services

Most reviewed product and services
  • Allegiant Air Flight (534 reviews)
  • Allegiant Air Customer Care (150 reviews)
  • Allegiant Air Flight Booking (89 reviews)
  • United Airlines Flight (357 reviews)
  • United Airlines Customer Care (68 reviews)
  • United Airlines Flight Booking (52 reviews)