PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SuperShuttle and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SuperShuttle
Allegiant Air

SuperShuttle and Allegiant Air Overview

Total reviews
182
1425
Company responses
0
0
Issues resolved
1
9

Allegiant Air was first mentioned on PissedConsumer on Sep 30, 2010 and since then this brand received 1425 reviews. It is 1243 reviews more than SuperShuttle received since Mar 12, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with SuperShuttle customer support team and Allegiant Air customer service.

SuperShuttle and Allegiant Air Consumer Ratings

Rank
112 out of 574 in Transport category
79 out of 574 in Transport category
Customer service
60 in category
50 in category
Product or Service Quality
79 in category
51 in category
Exchange, Refund and Cancellation Policy
57 in category
62 in category

According to consumer ratings and reviews, Allegiant Air ranks 33 points higher in the Transport category than SuperShuttle. People gave SuperShuttle 1.2 stars for Customer service criterion in Transport category and it is 132 points higher than the worst rated brand in this category. At the same time, Allegiant Air was rated 1.3 stars for Customer service criterion in this category and it is 142 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Allegiant Air has a higher rating than SuperShuttle. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave SuperShuttle 1.3 stars and it is 70% greater than other in category. Allegiant Air however was rated 1.3 stars and it is 68% greater than other in category.

SuperShuttle and Allegiant Air Rating Details

Customer service
1.2 (49 reviews)
1.3 (692 reviews)
Reviewer's quote

...I have a 15 months old daughter and needed pick up as assured, but the service was terrible- the customer service agents never even bothered to apologies rather were very bossie. After waiting for 40 mins i had to call, cancel and forced to take a taxi..

Ashok D

Flight from Punta gorda to Appleton flight # 1536 on 12-29-19 was one of the worst handled customer service I ever witnessed. plane was diverted from Appleton Wisconsin to Peoria Illinois . in the air they told the people on board that they were going to fly there refuel and wait for clearance to...

Kenson
Product or Service Quality
1.2 (43 reviews)
1.5 (509 reviews)
Reviewer's quote

...You misrepresented your Shuttle service, which provided no service..

Joan G

...I called customer service and spoke with Samantha and Jonathan he said he was supervisor from Las Vegas, Badge#12632. Im pretty sure they overbooked the flight thats why they closed the door and not even wait for couple mins. They didnt even announce my name to come...

PissedConsumer1740635
Exchange, Refund and Cancellation Policy
1.3 (38 reviews)
1.3 (597 reviews)
Reviewer's quote

I called SuperShuttle to tell them the situation and was told my only option was to get a refund so I could “find your own way (dispatch agents words)” to the airport. I was basically left stranded at my hotel with the only option of Uber who luckily just started going to the MCO airport. I have...

PissedConsumer1464635

...78 in a voucher form not refund when I realized paying another 800-900. 00 in addition to my 654. 78 voucher for very little comfort on top of losing 222...

Michelle S

SuperShuttle and Allegiant Air Pros and Cons

Pros
  • When they served my area
  • Reasonable price
  • Left me in the cold for over and hour i got sick
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Poor customer service
  • Late
  • No response to email
  • Poor customer service
  • Lack of communication
  • Uncaring staff

SuperShuttle and Allegiant Air Most Positive Reviews

Top rated reviews
3.8

I ordered a shuttle for a guest from Sun City Grand to be picked up for a
12:10 flight 4 days prior to departure(CN 48991...

5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

SuperShuttle and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

No vans available at BWI. Counter attendant told us they didn't have any vans and we had to wait for 2 hrs for one. No e...

1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

SuperShuttle and Allegiant Air Latest Reviews

Recent published reviews

My requests are not showing for tomorrow

Read all 182 reviews
1.2

Paid $877,44 for my niece and husband and baby.
Paid for Tripflex
Opened a Allegiant airline master card and spent over $1...

Read all 1425 reviews

SuperShuttle and Allegiant Air Products and Services

Most reviewed product and services
  • Supershuttle Shuttle Service (83 reviews)
  • Supershuttle Vehicle Driver (14 reviews)
  • Supershuttle Pick Up Service (2 reviews)
  • Allegiant Air Flight (534 reviews)
  • Allegiant Air Customer Care (150 reviews)
  • Allegiant Air Flight Booking (89 reviews)