PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SuperShuttle and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SuperShuttle
Allegiant Air

SuperShuttle and Allegiant Air Overview

Total reviews
192
1564
Company responses
0
0
Issues resolved
1
10

SuperShuttle and Allegiant Air Consumer Ratings

Rank
121 out of 438 in Transport category
100 out of 438 in Transport category
Customer service
69 in category
67 in category
Product or Service Quality
88 in category
65 in category
Exchange, Refund and Cancellation Policy
82 in category
75 in category
Website
98 in category
81 in category

SuperShuttle and Allegiant Air Rating Details

Customer service
1.3 (52 reviews)
1.3 (728 reviews)
Reviewer's quote

...I have a 15 months old daughter and needed pick up as assured, but the service was terrible- the customer service agents never even bothered to apologies rather were very bossie. After waiting for 40 mins i had to call, cancel and forced to take a taxi..

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...The worst customer service I have ever experienced in my entire life . 0 out of 10..

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Product or Service Quality
1.4 (46 reviews)
1.5 (535 reviews)
Reviewer's quote

...You misrepresented your Shuttle service, which provided no service..

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...This is absolutely ridiculous! Worst customer service I have ever seen. They should have just allowed customers to cancel with refund. Many may not fly Allegiant Air after this..

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Exchange, Refund and Cancellation Policy
1.3 (41 reviews)
1.3 (631 reviews)
Reviewer's quote

...This is the 1st time I had this problem with Supershuttle and it seems very hard to get a refund...

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...The trip I was calling in to change was for July; however, I was with in the 24 hr booking mark so requested a refund and rebooked. I was a nice wanting a change customer not pissed..

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Website
1.8 (36 reviews)
2 (659 reviews)
Reviewer's quote

I called the SuperShuttle customer service around 3:05 and they just said that I had to submit a request for a refund on their website. I asked the customer rep if they had told us that they wouldn't knock and she said that each driver handled it differently. I've been looking on their website and...

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This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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SuperShuttle and Allegiant Air Pros and Cons

Pros
  • Reasonable price
  • When they served my area
  • I liked it
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Poor customer service
  • No response to email
  • No explanation
  • Poor customer service
  • Lack of communication
  • Uncaring staff

SuperShuttle and Allegiant Air Most Positive Reviews

Top rated reviews
4

Difficult contacting for return confirmation. Happily, shuttle showed up on time and everything worked out!

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5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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3.8

I ordered a shuttle for a guest from Sun City Grand to be picked up for a
12:10 flight 4 days prior to departure(CN 48991...

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5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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SuperShuttle and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

No vans available at BWI. Counter attendant told us they didn't have any vans and we had to wait for 2 hrs for one. No e...

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1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

I was left stranded with an infant in a town I didn't know 30 miles in the opposite direction from where I was actually...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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SuperShuttle and Allegiant Air Latest Reviews

Recent published reviews
No votes

Estimados señores (as)
Tenia la reservacion con SUPER SHUTTLE para el dia de 03/15/2020 llegada desde SDQ con A Airline....

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No votes

Its not right that an airline will not refund your money!

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No votes

#3821906
My one way booking for 2passengers from riu las america to Cancun airport on 20th Mar 2020 was cancelled early....

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No votes

My fight was cancelled due to covid 19 need to schedule a new flight for my daughter and i

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SuperShuttle and Allegiant Air Products and Services

Most reviewed product and services
  • Supershuttle Shuttle Service (89 reviews)
  • Supershuttle Vehicle Driver (13 reviews)
  • Supershuttle Pick Up Service (4 reviews)
  • Allegiant Air Flight (552 reviews)
  • Allegiant Air Customer Care (161 reviews)
  • Allegiant Air Flight Booking (90 reviews)