PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allegiant Air and SuperShuttle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allegiant Air
SuperShuttle

Allegiant Air and SuperShuttle Overview

Total reviews
1542
192
Company responses
0
0
Issues resolved
10
1

Allegiant Air and SuperShuttle Consumer Ratings

Rank
96 out of 430 in Transport category
117 out of 430 in Transport category
Customer service
63 in category
61 in category
Website
76 in category
92 in category
Exchange, Refund and Cancellation Policy
74 in category
75 in category
Price Affordability
48 in category
67 in category

Allegiant Air and SuperShuttle Rating Details

Customer service
1.3 (721 reviews)
1.3 (52 reviews)
Reviewer's quote

...The worst customer service I have ever experienced in my entire life . 0 out of 10..

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...I have a 15 months old daughter and needed pick up as assured, but the service was terrible- the customer service agents never even bothered to apologies rather were very bossie. After waiting for 40 mins i had to call, cancel and forced to take a taxi..

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Website
2 (653 reviews)
1.8 (36 reviews)
Reviewer's quote

This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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I called the SuperShuttle customer service around 3:05 and they just said that I had to submit a request for a refund on their website. I asked the customer rep if they had told us that they wouldn't knock and she said that each driver handled it differently. I've been looking on their website and...

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Exchange, Refund and Cancellation Policy
1.3 (625 reviews)
1.3 (41 reviews)
Reviewer's quote

...They should have just allowed customers to cancel with refund. Many may not fly Allegiant Air after this..

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...This is the 1st time I had this problem with Supershuttle and it seems very hard to get a refund...

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Price Affordability
2.6 (611 reviews)
2.2 (31 reviews)
Reviewer's quote

Charged over 450bdollars found the same exact flight for $154 and they would not price match and on my booking for my return flight they made a mistake and instead of a morning flight they booked me for a night flight then told me I would have to pay $163 to change to the earlier flight this is...

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My SuperShuttle driver did not show up as booked on January 26, Empire Hotel 44 W. 63rd St.in New York City. It was a Sunday morning,so... the driver cannot incriminate the traffic... I of course had paid in advance on booking by internet.. and after more than a month I'm still waiting from...

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Allegiant Air and SuperShuttle Pros and Cons

Pros
  • Price
  • Convenience of airport
  • Pricing
  • Reasonable price
  • When they served my area
  • I liked it
Cons
  • Poor customer service
  • Lack of communication
  • Uncaring staff
  • Poor customer service
  • No response to email
  • No explanation

Allegiant Air and SuperShuttle Most Positive Reviews

Top rated reviews
5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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4

Difficult contacting for return confirmation. Happily, shuttle showed up on time and everything worked out!

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5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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3.8

I ordered a shuttle for a guest from Sun City Grand to be picked up for a
12:10 flight 4 days prior to departure(CN 48991...

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Allegiant Air and SuperShuttle Most Critical Reviews

Lowest rated reviews
1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

No vans available at BWI. Counter attendant told us they didn't have any vans and we had to wait for 2 hrs for one. No e...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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1

I was left stranded with an infant in a town I didn't know 30 miles in the opposite direction from where I was actually...

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Allegiant Air and SuperShuttle Latest Reviews

Recent published reviews
No votes

I paid for a suitcase for my 16-year-old daughter and it is saying that I paid for a carry-on two years ago on New...

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No votes

Estimados señores (as)
Tenia la reservacion con SUPER SHUTTLE para el dia de 03/15/2020 llegada desde SDQ con A Airline....

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No votes

This is no answer on this number
Hello Hello

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No votes

#3821906
My one way booking for 2passengers from riu las america to Cancun airport on 20th Mar 2020 was cancelled early....

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Allegiant Air and SuperShuttle Products and Services

Most reviewed product and services
  • Allegiant Air Flight (551 reviews)
  • Allegiant Air Customer Care (158 reviews)
  • Allegiant Air Flight Booking (89 reviews)
  • Supershuttle Shuttle Service (89 reviews)
  • Supershuttle Vehicle Driver (13 reviews)
  • Supershuttle Pick Up Service (4 reviews)