PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sun Country Airlines and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sun Country Airlines
Allegiant Air

Sun Country Airlines and Allegiant Air Overview

Total reviews
249
1411
Company responses
7
0
Issues resolved
1
9

Allegiant Air was first mentioned on PissedConsumer on Sep 30, 2010 and since then this brand received 1411 reviews. It is 1162 reviews more than Sun Country Airlines received since Mar 26, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Allegiant Air customer support team than with Sun Country Airlines customer service.

Sun Country Airlines and Allegiant Air Consumer Ratings

Rank
62 out of 621 in Transport category
75 out of 621 in Transport category
Customer service
No votes
48 in category
Staff
No votes
63 in category
Level of Comfort
No votes
73 in category

According to consumer ratings and reviews, Sun Country Airlines ranks 13 points higher in the Transport category than Allegiant Air.

Sun Country Airlines and Allegiant Air Rating Details

Customer service
No votes
1.3 (687 reviews)
Reviewer's quote

And I never got the courtesy of a reply! So a week later I called Sun Country and was told by the customer service agent that Sun Country all never refund the $100 cancel fee under these circumstances. Why didn't they tell me that in the first place, so I didn't waste my time sending them a letter...

Thomas R

...I called the customer service number and never got any response I am so disappointed in Allegiant!!! We have prebooked two other flights and after that our cards and being cut up! You cannot run a company on bad personnel and poor service!..

Loie
Staff
No votes
1.5 (613 reviews)
Reviewer's quote

STOPPED 3 OTHER STAFF PASSING AND ASKED WHEN SOMEONE WOULD GET ME AND TOLD THEY WOULD. I FINALLY WALKED BY PUSHING WHEEL CHAIR MYSELF TO BAG PICKUP AFTER AIRPORT JUST ABOUT CLOSED WHEN ONE KIND AND THOUGHTFUL YOUNG WOMEN (SHE APPPOLIGIZED FOR THE COMPANY AFTER SHE SAW ME AND GAVE ME AID TO BAGGAGE...

DOROTHY A

We have made sure that everyone we know are aware of the *** staff you employ along with your *** air line to be this disrespected and treated like garbage this infuriates me to the core of my being. I do expect to hear from your airline a very public apologies for the *** you put my Dad thru from...

Sandra K
Level of Comfort
No votes
1.6 (544 reviews)
Reviewer's quote

After spending 90 minutes on hold...yes, that's right...90 minutes, my call was answered but then told it was now 5 min. past their closing time so they couldn't help me and to try again tomorrow. I asked if there would be a similar wait time and they said, "probably...we are very busy so could be...

Gauranga D

I even bought a seat in the 19th row. And your like sandwiched in. So tight and uncomfortable. You can’t move your cross your legs. Anyone over 5’6 is accepted. This company has figured out how to make everyone who doesn’t pay top dollar for a seat miserable. This should be regulated. They also...

Julie h

Sun Country Airlines and Allegiant Air Pros and Cons

Pros
  • Price
  • Staff
  • I liked simple no frills airfare
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Very poor experience
  • Response time
  • Customer service
  • Poor customer service
  • Lack of communication
  • Uncaring staff

Sun Country Airlines and Allegiant Air Most Positive Reviews

Top rated reviews
5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

Sun Country Airlines and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

Sun Country Airlines and Allegiant Air Latest Reviews

Recent published reviews

I wan't able to get my problem resolved because nobody answered the call.

Read all 249 reviews

I booked the wrong date, Booked December 5, 2019 and it should be January 5, 2020. Can you please help me.

Read all 1411 reviews

Sun Country Airlines and Allegiant Air Products and Services

Most reviewed product and services
  • Sun Country Airlines Customer Care (50 reviews)
  • Sun Country Airlines Baggage Policy (47 reviews)
  • Sun Country Airlines Flight (40 reviews)
  • Allegiant Air Flight (533 reviews)
  • Allegiant Air Customer Care (149 reviews)
  • Allegiant Air Flight Booking (86 reviews)