PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sun Country Airlines and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sun Country Airlines
Allegiant Air

Sun Country Airlines and Allegiant Air Overview

Total reviews 283 1530
Company responses 7 0
Issues resolved 1 10

Sun Country Airlines and Allegiant Air Consumer Ratings

Rank
83 out of 445 in Transport category
106 out of 445 in Transport category
Customer service
63 in category
69 in category
Product or Service Quality
92 in category
67 in category
Level of Comfort
80 in category
93 in category
Website
89 in category
82 in category

Sun Country Airlines and Allegiant Air Rating Details

Customer service
1.4 (126 reviews)
1.3 (725 reviews)
Reviewer's quote

...Very bad customer service..

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...The worst customer service I have ever experienced in my entire life . 0 out of 10..

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Product or Service Quality
1.4 (109 reviews)
1.5 (532 reviews)
Reviewer's quote

...We are required to use these credits by the end of the year, yet they offer us no where to go! The worst customer service I've ever experienced. DO NOT FLY Sun Country Air..

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...This is absolutely ridiculous! Worst customer service I have ever seen. They should have just allowed customers to cancel with refund. Many may not fly Allegiant Air after this..

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Level of Comfort
1.7 (106 reviews)
1.6 (572 reviews)
Reviewer's quote

...Please go out of business ASAP! I sat on hold for an HOUR and NOTHING! Their level of incompetence and disfunction unreal..

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...how many levels do they need to pass the buck to) came over and said don't talk to MY ticket agents that way..

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Website
1.9 (103 reviews)
2 (656 reviews)
Reviewer's quote

On our way back the website didnt allow us to pay since theres a payment. However when we got to Montagu Bay airport, again they claimed that they cannot see the payment. Since we didnt want to miss the flight, I told them to charge us again and they told us to take the bags out in Minnesota and...

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This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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Sun Country Airlines and Allegiant Air Pros and Cons

Pros
  • Price
  • Staff
  • I liked simple no frills airfare
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Customer service
  • Very poor experience
  • Customer phone service
  • Poor customer service
  • Lack of communication
  • Uncaring staff

Sun Country Airlines and Allegiant Air Most Positive Reviews

Top rated reviews
5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

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5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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5

We flew from Orlando to MSP, March 26th, arriving in MSP 12:25 A.M. Wheeled chairs were waiting for us, two lovely...

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5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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Sun Country Airlines and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

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1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

I have call many time and leave a message needed a supervisor to call me back bothered to get to New York they change...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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Sun Country Airlines and Allegiant Air Latest Reviews

Recent published reviews
No votes

No complaints. Just havent gotten to talk to anyone yet!

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No votes

Sent to nothing concerning my problem

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No votes

Lo que yo quiero es preguntar yo saque dos boletos de avion y ahora quiero incluir otro boleto para mi nieto pero...

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1

Arrived at the airport I was supposed to be at then I asked allegiant employee if I was at the right airport because it...

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Sun Country Airlines and Allegiant Air Products and Services

Most reviewed product and services
  • Sun Country Airlines Customer Care (56 reviews)
  • Sun Country Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Flight (46 reviews)
  • Allegiant Air Flight (546 reviews)
  • Allegiant Air Customer Care (159 reviews)
  • Allegiant Air Flight Booking (90 reviews)