PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sun Country Airlines and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sun Country Airlines
Allegiant Air

Sun Country Airlines and Allegiant Air Overview

Total reviews 290 1540
Company responses 7 0
Issues resolved 1 10

Sun Country Airlines and Allegiant Air Consumer Ratings

Rank
87 out of 432 in Transport category
108 out of 432 in Transport category
Customer service
70 in category
75 in category
Product or Service Quality
103 in category
76 in category
Level of Comfort
85 in category
100 in category
Website
85 in category
81 in category

Sun Country Airlines and Allegiant Air Rating Details

Customer service
1.4 (128 reviews)
1.3 (730 reviews)
Reviewer's quote

...Will never book another flight with them due to their customer service...

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Nothing, customer service is nonexistent!!..

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Product or Service Quality
1.4 (111 reviews)
1.5 (535 reviews)
Reviewer's quote

...We are required to use these credits by the end of the year, yet they offer us no where to go! The worst customer service I've ever experienced. DO NOT FLY Sun Country Air..

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Jetway person said my boarding pass was fake because it was a screen shot, told me my dog was not a service dog, told me I was going to jail for a fake boarding pass - funny it was fine through security. Tried to block me from leaving the airport that I was going to jail. Then the plane left with...

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Level of Comfort
1.7 (107 reviews)
1.6 (575 reviews)
Reviewer's quote

...Please go out of business ASAP! I sat on hold for an HOUR and NOTHING! Their level of incompetence and disfunction unreal..

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...how many levels do they need to pass the buck to) came over and said don't talk to MY ticket agents that way..

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Website
1.9 (107 reviews)
2 (659 reviews)
Reviewer's quote

On our way back the website didnt allow us to pay since theres a payment. However when we got to Montagu Bay airport, again they claimed that they cannot see the payment. Since we didnt want to miss the flight, I told them to charge us again and they told us to take the bags out in Minnesota and...

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This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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Sun Country Airlines and Allegiant Air Pros and Cons

Pros
  • Price
  • Staff
  • Reasonably priced
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Customer service
  • Very poor experience
  • Customer phone service
  • Poor customer service
  • Lack of communication
  • Uncaring staff

Sun Country Airlines and Allegiant Air Most Positive Reviews

Top rated reviews
5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

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5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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5

We flew from Orlando to MSP, March 26th, arriving in MSP 12:25 A.M. Wheeled chairs were waiting for us, two lovely...

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5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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Sun Country Airlines and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

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1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

I have call many time and leave a message needed a supervisor to call me back bothered to get to New York they change...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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Sun Country Airlines and Allegiant Air Latest Reviews

Recent published reviews
No votes

I had to cancel my reservations due to the COVID-19 VIRUS and I'm not getting any refund WHY I paid cancellation fees

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No votes

I made a reservation (95VVJX). I cancelled Margaret Davidson a good week before the flight. I was told I would receive a...

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No votes

I had to cancel my reservation due to the COVID-19 and I was wondering how lone it takes to get reimbursed my airfare,...

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No votes

I talked to very nice man on Monday regarding my voucher. Due to health reasons, I am not traveling due to Covid. He...

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Sun Country Airlines and Allegiant Air Products and Services

Most reviewed product and services
  • Sun Country Airlines Flight (49 reviews)
  • Sun Country Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Flight Booking (21 reviews)
  • Allegiant Air Flight (546 reviews)
  • Allegiant Air Flight Booking (90 reviews)
  • Allegiant Air Baggage Policy (58 reviews)