PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sun Country Airlines and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sun Country Airlines
Allegiant Air

Sun Country Airlines and Allegiant Air Overview

Total reviews 584 2593
Company responses 7 0
Issues resolved 2 20

Sun Country Airlines and Allegiant Air Consumer Ratings

Rank
79 out of 512 in Airlines and Air Transport category
98 out of 512 in Airlines and Air Transport category
Customer service
78 in category
116 in category
Product or Service Quality
117 in category
105 in category
Exchange, Refund and Cancellation Policy
98 in category
114 in category
Level of Comfort
91 in category
116 in category

Sun Country Airlines and Allegiant Air Rating Details

Customer service
1.6
(202 reviews)
1.4
(1026 reviews)
Reviewer's quote

...It was just so disappointing because weve been flying Suncountry for so long customer service is just terrible. Thank you, Melody Samuelson 707927****..

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...Not up on customer service support and printed information outdated and more..

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Product or Service Quality
1.6
(185 reviews)
1.6
(784 reviews)
Reviewer's quote

How dare you attempt to charge me to get a question answered from customer service regarding Suncountry canceling my flight? That is out and out fraud..

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...After waiting for customer service I was informed the flight was booked to Mesa. no complaint on customer service...

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Exchange, Refund and Cancellation Policy
1.5
(173 reviews)
1.4
(867 reviews)
Reviewer's quote

I think its absolutely ridiculous that if you want to change your luggage that you do not give any refunds. We decided we were only going to bring one piece of luggage and we had paid for two and you would not give us a refund. We will never fly Suncountry again...

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...They said they could not change the seat assignments and I needed to contact allegiant for a refund. Ive called 3 times and been on hold for 2 plus hours each time and havent talked to anyone. Ive sent emails and have not received any correspondence...

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Level of Comfort
1.9
(167 reviews)
1.8
(784 reviews)
Reviewer's quote

...Please go out of business ASAP! I sat on hold for an HOUR and NOTHING! Their level of incompetence and disfunction unreal..

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...Min 100 symbols required to even post this? Now on the same level as airline..

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Sun Country Airlines and Allegiant Air Pros and Cons

Pros
  • Price
  • Reasonable prices
  • Non stop flight
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Customer service
  • Very poor experience
  • Response time
  • Poor customer service
  • Lack of communication
  • Horrible customer service

Sun Country Airlines and Allegiant Air Most Positive Reviews

Top rated reviews
5

Representatives were very very helpful. Super sweet and had quick responses. Usually hesitant to call customer service...

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5

I have expedited ck. in with my service dog. Because i had a knee replacement i couldnt get thru the metal detector....

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5

I wanted to change to an earlier flight and they offered me to be on stand by. I am happy with that.

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5

A ghost town at St. Pete, CLW airport dealing with this airline! No one answered the phones, no one in the lobby, after...

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Sun Country Airlines and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

I flew with your airline on 7-23, flight 508 10:30 am from Cancun to Dfw. My bag did not arrive with me. I immediately f...

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1

Not a complaint just checking to see if Allegiant is flying from Knoxville TN to Myrtle Beach this summet

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1

We tried to book a flight through the Sun Country Airlines website. Halfway through the transaction a pop states "we...

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1

Nobodys Answer the phone I made several attempts . I never could confirm my information. Allegheny like a needle list...

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Sun Country Airlines and Allegiant Air Latest Reviews

Recent published reviews
No votes

Ive recently traveled with Sun country airlines. upon picking my luggage up from baggage claim. I noticed that it was...

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1

Waited over 40 min. And had to hang up. Wasnt able to speak to anyone, so my problem has not been resolved.

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3

After receiving my baggage from the belt. I began to roll my luggage and noticed that it was difficult rolling. Look...

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No votes

I am a veteran. When I booked our flights I inadvertently paid for bags. The agent said I needed to call but. Any get...

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