PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allegiant Air and Sun Country Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allegiant Air
Sun Country Airlines

Allegiant Air and Sun Country Airlines Overview

Total reviews 2597 584
Company responses 0 7
Issues resolved 20 2

Allegiant Air and Sun Country Airlines Consumer Ratings

Rank
98 out of 512 in Airlines and Air Transport category
79 out of 512 in Airlines and Air Transport category
Customer service
121 in category
80 in category
Exchange, Refund and Cancellation Policy
117 in category
100 in category
Price Affordability
45 in category
51 in category
Additional Fees
131 in category
109 in category

Allegiant Air and Sun Country Airlines Rating Details

Customer service
1.4
(1026 reviews)
1.6
(202 reviews)
Reviewer's quote

...Not up on customer service support and printed information outdated and more..

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...It was just so disappointing because weve been flying Suncountry for so long customer service is just terrible. Thank you, Melody Samuelson 707927****..

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Exchange, Refund and Cancellation Policy
1.4
(867 reviews)
1.5
(173 reviews)
Reviewer's quote

...They said they could not change the seat assignments and I needed to contact allegiant for a refund. Ive called 3 times and been on hold for 2 plus hours each time and havent talked to anyone. Ive sent emails and have not received any correspondence...

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I think its absolutely ridiculous that if you want to change your luggage that you do not give any refunds. We decided we were only going to bring one piece of luggage and we had paid for two and you would not give us a refund. We will never fly Suncountry again...

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Price Affordability
2.7
(839 reviews)
2.6
(160 reviews)
Reviewer's quote

Be careful when you see the advertised price on their website! Mine said $67 each way on a round trip...

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...Price was good. Bought cancelation protection. Tried canceling my flight twice and was told i would get a $108 voucher even though our flight was almost $500 was told i needed to contact expedia about my cancelation protection and was told by expedia to contact sun country...

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Additional Fees
1.5
(824 reviews)
1.6
(154 reviews)
Reviewer's quote

Very upset there is additional fees when picking up car rental at airport. It isnt stated when booking. How can you do that? False advertising Not cheap rentals...

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I was billed to my credit card fees that I cant explain so they need to make me understand what they are for..

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Allegiant Air and Sun Country Airlines Pros and Cons

Pros
  • Price
  • Convenience of airport
  • Pricing
  • Price
  • Reasonable prices
  • Non stop flight
Cons
  • Poor customer service
  • Lack of communication
  • Horrible customer service
  • Customer service
  • Very poor experience
  • Response time

Allegiant Air and Sun Country Airlines Most Positive Reviews

Top rated reviews
5

I have expedited ck. in with my service dog. Because i had a knee replacement i couldnt get thru the metal detector....

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5

Representatives were very very helpful. Super sweet and had quick responses. Usually hesitant to call customer service...

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5

A ghost town at St. Pete, CLW airport dealing with this airline! No one answered the phones, no one in the lobby, after...

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5

I wanted to change to an earlier flight and they offered me to be on stand by. I am happy with that.

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Allegiant Air and Sun Country Airlines Most Critical Reviews

Lowest rated reviews
1

I think I put in the wrong info for one passenger and would like to check and change it if I did before my trip

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1

I flew with your airline on 7-23, flight 508 10:30 am from Cancun to Dfw. My bag did not arrive with me. I immediately f...

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1

It's incredibly difficult to contact someone in customer service. The numbers that are online Do NotMakmmwork.

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1

We tried to book a flight through the Sun Country Airlines website. Halfway through the transaction a pop states "we...

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Allegiant Air and Sun Country Airlines Latest Reviews

Recent published reviews
No votes

I am a normal client, and as I've been blocked on allegiantair.com, I cannot get any mail or advertisement from you.
Hope...

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No votes

Ive recently traveled with Sun country airlines. upon picking my luggage up from baggage claim. I noticed that it was...

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No votes

I bought a ticket via opodo agency and made a typing mistake 01st of apr insted of 01 of may.
We tried to cancel on line...

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3

After receiving my baggage from the belt. I began to roll my luggage and noticed that it was difficult rolling. Look...

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