PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allegiant Air and Sun Country Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allegiant Air
Sun Country Airlines

Allegiant Air and Sun Country Airlines Overview

Total reviews
1411
249
Company responses
0
7
Issues resolved
9
1

Allegiant Air was first mentioned on PissedConsumer on Sep 30, 2010 and since then this brand received 1411 reviews. It is 1162 reviews more than Sun Country Airlines received since Mar 26, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Allegiant Air customer support team than with Sun Country Airlines customer service.

Allegiant Air and Sun Country Airlines Consumer Ratings

Rank
75 out of 621 in Transport category
62 out of 621 in Transport category
Customer service
49 in category
No votes
Website
66 in category
No votes
Staff
64 in category
No votes

According to consumer ratings and reviews, Sun Country Airlines ranks 13 points higher in the Transport category than Allegiant Air. People gave Allegiant Air 1.3 stars for Customer service criterion in Transport category and it is 141 points higher than the worst rated brand in this category. Regarding Staff criterion, consumers gave Allegiant Air 1.5 stars and it is 66% greater than other in category.

Allegiant Air and Sun Country Airlines Rating Details

Customer service
1.3 (687 reviews)
No votes
Reviewer's quote

...I called the customer service number and never got any response I am so disappointed in Allegiant!!! We have prebooked two other flights and after that our cards and being cut up! You cannot run a company on bad personnel and poor service!..

Loie

And I never got the courtesy of a reply! So a week later I called Sun Country and was told by the customer service agent that Sun Country all never refund the $100 cancel fee under these circumstances. Why didn't they tell me that in the first place, so I didn't waste my time sending them a letter...

Thomas R
Website
2 (621 reviews)
No votes
Reviewer's quote

This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

David G

...Sent in complaint on website but they failed to respond. They wil be out of business shortly if this is how they respond to their customers. I have to wonder if their support is so bad, if the whole airline, including maintenance and qualifed pilots has been put at jeapordy too..

Pam U
Staff
1.5 (613 reviews)
No votes
Reviewer's quote

We have made sure that everyone we know are aware of the *** staff you employ along with your *** air line to be this disrespected and treated like garbage this infuriates me to the core of my being. I do expect to hear from your airline a very public apologies for the *** you put my Dad thru from...

Sandra K

STOPPED 3 OTHER STAFF PASSING AND ASKED WHEN SOMEONE WOULD GET ME AND TOLD THEY WOULD. I FINALLY WALKED BY PUSHING WHEEL CHAIR MYSELF TO BAG PICKUP AFTER AIRPORT JUST ABOUT CLOSED WHEN ONE KIND AND THOUGHTFUL YOUNG WOMEN (SHE APPPOLIGIZED FOR THE COMPANY AFTER SHE SAW ME AND GAVE ME AID TO BAGGAGE...

DOROTHY A

Allegiant Air and Sun Country Airlines Pros and Cons

Pros
  • Price
  • Convenience of airport
  • Pricing
  • Price
  • Staff
  • I liked simple no frills airfare
Cons
  • Poor customer service
  • Lack of communication
  • Uncaring staff
  • Very poor experience
  • Response time
  • Customer service

Allegiant Air and Sun Country Airlines Most Positive Reviews

Top rated reviews
5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

Allegiant Air and Sun Country Airlines Most Critical Reviews

Lowest rated reviews
1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

Allegiant Air and Sun Country Airlines Latest Reviews

Recent published reviews

I booked the wrong date, Booked December 5, 2019 and it should be January 5, 2020. Can you please help me.

Read all 1411 reviews

I wan't able to get my problem resolved because nobody answered the call.

Read all 249 reviews

Allegiant Air and Sun Country Airlines Products and Services

Most reviewed product and services
  • Allegiant Air Flight (533 reviews)
  • Allegiant Air Customer Care (149 reviews)
  • Allegiant Air Flight Booking (86 reviews)
  • Sun Country Airlines Customer Care (50 reviews)
  • Sun Country Airlines Baggage Policy (47 reviews)
  • Sun Country Airlines Flight (40 reviews)