PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allegiant Air and Sun Country Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allegiant Air
Sun Country Airlines

Allegiant Air and Sun Country Airlines Overview

Total reviews 1540 290
Company responses 0 7
Issues resolved 10 1

Allegiant Air and Sun Country Airlines Consumer Ratings

Rank
108 out of 432 in Transport category
87 out of 432 in Transport category
Customer service
75 in category
70 in category
Website
82 in category
85 in category
Exchange, Refund and Cancellation Policy
78 in category
65 in category
Price Affordability
54 in category
55 in category

Allegiant Air and Sun Country Airlines Rating Details

Customer service
1.3 (730 reviews)
1.4 (128 reviews)
Reviewer's quote

Nothing, customer service is nonexistent!!..

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...Will never book another flight with them due to their customer service...

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Website
2 (659 reviews)
1.9 (107 reviews)
Reviewer's quote

This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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On our way back the website didnt allow us to pay since theres a payment. However when we got to Montagu Bay airport, again they claimed that they cannot see the payment. Since we didnt want to miss the flight, I told them to charge us again and they told us to take the bags out in Minnesota and...

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Exchange, Refund and Cancellation Policy
1.4 (633 reviews)
1.4 (104 reviews)
Reviewer's quote

...The trip I was calling in to change was for July; however, I was with in the 24 hr booking mark so requested a refund and rebooked. I was a nice wanting a change customer not pissed..

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...Sun country refused to give refund. A voucher was only issued. The wedding which was scheduled for May has been rescheduled for October but Sun Country doesnt fly to Cancun in October...

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Price Affordability
2.6 (617 reviews)
2.5 (96 reviews)
Reviewer's quote

Charged over 450bdollars found the same exact flight for $154 and they would not price match and on my booking for my return flight they made a mistake and instead of a morning flight they booked me for a night flight then told me I would have to pay $163 to change to the earlier flight this is...

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...With the price of first class the experience should be better. Now I won’t tell people to fly sun country. I always traveled sun country first class now I have to consider another airline..

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Allegiant Air and Sun Country Airlines Pros and Cons

Pros
  • Price
  • Convenience of airport
  • Pricing
  • Price
  • Staff
  • Reasonably priced
Cons
  • Poor customer service
  • Lack of communication
  • Uncaring staff
  • Customer service
  • Very poor experience
  • Customer phone service

Allegiant Air and Sun Country Airlines Most Positive Reviews

Top rated reviews
5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

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5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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5

We flew from Orlando to MSP, March 26th, arriving in MSP 12:25 A.M. Wheeled chairs were waiting for us, two lovely...

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Allegiant Air and Sun Country Airlines Most Critical Reviews

Lowest rated reviews
1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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1

I have call many time and leave a message needed a supervisor to call me back bothered to get to New York they change...

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Allegiant Air and Sun Country Airlines Latest Reviews

Recent published reviews
No votes

I made a reservation (95VVJX). I cancelled Margaret Davidson a good week before the flight. I was told I would receive a...

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No votes

I had to cancel my reservations due to the COVID-19 VIRUS and I'm not getting any refund WHY I paid cancellation fees

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No votes

I talked to very nice man on Monday regarding my voucher. Due to health reasons, I am not traveling due to Covid. He...

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No votes

I had to cancel my reservation due to the COVID-19 and I was wondering how lone it takes to get reimbursed my airfare,...

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Allegiant Air and Sun Country Airlines Products and Services

Most reviewed product and services
  • Allegiant Air Flight (546 reviews)
  • Allegiant Air Flight Booking (90 reviews)
  • Allegiant Air Baggage Policy (58 reviews)
  • Sun Country Airlines Flight (49 reviews)
  • Sun Country Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Flight Booking (21 reviews)