PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allegiant Air and Sun Country Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allegiant Air
Sun Country Airlines

Allegiant Air and Sun Country Airlines Overview

Total reviews 1527 283
Company responses 0 7
Issues resolved 10 1

Allegiant Air and Sun Country Airlines Consumer Ratings

Rank
105 out of 445 in Transport category
81 out of 445 in Transport category
Customer service
70 in category
65 in category
Website
81 in category
89 in category
Exchange, Refund and Cancellation Policy
78 in category
62 in category
Price Affordability
54 in category
55 in category

Allegiant Air and Sun Country Airlines Rating Details

Customer service
1.3 (724 reviews)
1.4 (126 reviews)
Reviewer's quote

...The worst customer service I have ever experienced in my entire life . 0 out of 10..

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...Very bad customer service..

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Website
2 (655 reviews)
1.9 (103 reviews)
Reviewer's quote

This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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On our way back the website didnt allow us to pay since theres a payment. However when we got to Montagu Bay airport, again they claimed that they cannot see the payment. Since we didnt want to miss the flight, I told them to charge us again and they told us to take the bags out in Minnesota and...

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Exchange, Refund and Cancellation Policy
1.4 (627 reviews)
1.4 (102 reviews)
Reviewer's quote

...The trip I was calling in to change was for July; however, I was with in the 24 hr booking mark so requested a refund and rebooked. I was a nice wanting a change customer not pissed..

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All they needed was the information from the doctor over the phone; they waived the $100 cancel fee an refunded the entire cost of her ticket. When I called Sun Country I was told the were keeping the $100 cancel fee and I had to send a letter via their website to try and get my $100 fee back. I...

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Price Affordability
2.6 (612 reviews)
2.5 (93 reviews)
Reviewer's quote

Charged over 450bdollars found the same exact flight for $154 and they would not price match and on my booking for my return flight they made a mistake and instead of a morning flight they booked me for a night flight then told me I would have to pay $163 to change to the earlier flight this is...

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...With the price of first class the experience should be better. Now I won’t tell people to fly sun country. I always traveled sun country first class now I have to consider another airline..

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Allegiant Air and Sun Country Airlines Pros and Cons

Pros
  • Price
  • Convenience of airport
  • Pricing
  • Price
  • Staff
  • I liked simple no frills airfare
Cons
  • Poor customer service
  • Lack of communication
  • Uncaring staff
  • Customer service
  • Very poor experience
  • Customer phone service

Allegiant Air and Sun Country Airlines Most Positive Reviews

Top rated reviews
5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

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5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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5

We flew from Orlando to MSP, March 26th, arriving in MSP 12:25 A.M. Wheeled chairs were waiting for us, two lovely...

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Allegiant Air and Sun Country Airlines Most Critical Reviews

Lowest rated reviews
1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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1

I have call many time and leave a message needed a supervisor to call me back bothered to get to New York they change...

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Allegiant Air and Sun Country Airlines Latest Reviews

Recent published reviews
No votes

My itinerary cannot be found online with my information it says its not found

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No votes

No complaints. Just havent gotten to talk to anyone yet!

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1

We booked travel for my wife and I from Cleveland to Savannah in January 2020 with departure in April. The two tickets w...

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No votes

Lo que yo quiero es preguntar yo saque dos boletos de avion y ahora quiero incluir otro boleto para mi nieto pero...

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Allegiant Air and Sun Country Airlines Products and Services

Most reviewed product and services
  • Allegiant Air Flight (546 reviews)
  • Allegiant Air Customer Care (159 reviews)
  • Allegiant Air Flight Booking (90 reviews)
  • Sun Country Airlines Customer Care (56 reviews)
  • Sun Country Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Flight (46 reviews)