PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Airlines and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Airlines
Allegiant Air

Southwest Airlines and Allegiant Air Overview

Total reviews
507
1411
Company responses
0
0
Issues resolved
3
9

Allegiant Air was first mentioned on PissedConsumer on Sep 30, 2010 and since then this brand received 1411 reviews. It is 904 reviews more than Southwest Airlines received since Mar 15, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Southwest Airlines customer support team and Allegiant Air customer service.

Southwest Airlines and Allegiant Air Consumer Ratings

Rank
37 out of 621 in Transport category
75 out of 621 in Transport category
Customer service
29 in category
50 in category
Staff
27 in category
65 in category
Level of Comfort
28 in category
75 in category

According to consumer ratings and reviews, Southwest Airlines ranks 38 points higher in the Transport category than Allegiant Air. People gave Southwest Airlines 1.6 stars for Customer service criterion in Transport category and it is 162 points higher than the worst rated brand in this category. At the same time, Allegiant Air was rated 1.3 stars for Customer service criterion in this category and it is 141 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Southwest Airlines has a higher rating than Allegiant Air. Regarding Level of Comfort criterion, consumers gave Southwest Airlines 2.2 stars and it is 85% greater than other in category. Allegiant Air however was rated 1.6 stars and it is 61% greater than other in category.

Southwest Airlines and Allegiant Air Rating Details

Customer service
1.6 (228 reviews)
1.3 (687 reviews)
Reviewer's quote

...Southwest customer service lied and said flight would be cancelled anyway due to the MAXX jet problem--which was complete *** There phone person admitted she screwed up and apologized many times. Customer service did absolutely nothing--they are misnamed...

Paul N

...I called the customer service number and never got any response I am so disappointed in Allegiant!!! We have prebooked two other flights and after that our cards and being cut up! You cannot run a company on bad personnel and poor service!..

Loie
Staff
2.1 (214 reviews)
1.5 (613 reviews)
Reviewer's quote

...Very rude staff, delayed flights with no compensation and was told I couldn’t preboard with an infant. I guess I’ll have to choose my next airline more carefully. Shame on you southwest...

Eryka M

We have made sure that everyone we know are aware of the *** staff you employ along with your *** air line to be this disrespected and treated like garbage this infuriates me to the core of my being. I do expect to hear from your airline a very public apologies for the *** you put my Dad thru from...

Sandra K
Level of Comfort
2.2 (196 reviews)
1.6 (544 reviews)
Reviewer's quote

South West airlines on 05/20/18 to KC MO, had taken off from the airport and then turned back around to pick up a pilot that wanted to go to KC Missouri, leaving the passengers waiting on the plane for hours. Absolutely ridiculous. The pilot should have been forced to take another flight. I am...

PissedConsumer1260539

I even bought a seat in the 19th row. And your like sandwiched in. So tight and uncomfortable. You can’t move your cross your legs. Anyone over 5’6 is accepted. This company has figured out how to make everyone who doesn’t pay top dollar for a seat miserable. This should be regulated. They also...

Julie h

Southwest Airlines and Allegiant Air Pros and Cons

Pros
  • Baggage policy
  • Low price
  • Flight destinations
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Poor customer service
  • Rude flight attendant
  • Money for value
  • Poor customer service
  • Lack of communication
  • Uncaring staff

Southwest Airlines and Allegiant Air Most Positive Reviews

Top rated reviews
5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

Southwest Airlines and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

Southwest Airlines and Allegiant Air Latest Reviews

Recent published reviews
1

Phone change resulted in Southwest personnel cancelling a 3 hour direct flight to Naples scheduled months before. Lost 2...

Read all 507 reviews

I booked the wrong date, Booked December 5, 2019 and it should be January 5, 2020. Can you please help me.

Read all 1411 reviews

Southwest Airlines and Allegiant Air Products and Services

Most reviewed product and services
  • Southwest Airlines Flight (168 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Southwest Airlines Customer Care (61 reviews)
  • Allegiant Air Flight (533 reviews)
  • Allegiant Air Customer Care (149 reviews)
  • Allegiant Air Flight Booking (86 reviews)