PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Airlines and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Airlines
Allegiant Air

Southwest Airlines and Allegiant Air Overview

Total reviews 539 1540
Company responses 0 0
Issues resolved 3 10

Southwest Airlines and Allegiant Air Consumer Ratings

Rank
51 out of 432 in Transport category
108 out of 432 in Transport category
Customer service
No votes
75 in category
Level of Comfort
No votes
100 in category
Website
No votes
81 in category
Exchange, Refund and Cancellation Policy
No votes
78 in category

Southwest Airlines and Allegiant Air Rating Details

Customer service
No votes
1.3 (730 reviews)
Reviewer's quote

I know this because all my life I too provide customer service even in the medical field. They repeatedly stress the importance of our behavior towards every individual we come across with dignity and respect and that includes strangers, families, the patient, and each other because being kind and...

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Nothing, customer service is nonexistent!!..

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Level of Comfort
No votes
1.6 (575 reviews)
Reviewer's quote

...Add in an outsated fleet with zero comfort and you get..

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...how many levels do they need to pass the buck to) came over and said don't talk to MY ticket agents that way..

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Website
No votes
2 (659 reviews)
Reviewer's quote

...I'd like to retract my earlier post, but this website is not working right..

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This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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Exchange, Refund and Cancellation Policy
No votes
1.4 (633 reviews)
Reviewer's quote

...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

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...The trip I was calling in to change was for July; however, I was with in the 24 hr booking mark so requested a refund and rebooked. I was a nice wanting a change customer not pissed..

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Southwest Airlines and Allegiant Air Pros and Cons

Pros
  • Baggage policy
  • Low price
  • Bags fly free
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Poor customer service
  • Rude flight attendant
  • Money for value
  • Poor customer service
  • Lack of communication
  • Uncaring staff

Southwest Airlines and Allegiant Air Most Positive Reviews

Top rated reviews
5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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Southwest Airlines and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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Southwest Airlines and Allegiant Air Latest Reviews

Recent published reviews
No votes

I have been dealing with questions with a rep and he transferred me to a tech, which would have cost me 14.95 for his...

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No votes

I made a reservation (95VVJX). I cancelled Margaret Davidson a good week before the flight. I was told I would receive a...

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No votes

They found it on the aircraft and held it for me until I flew back out. I thought they were gone. Very appreciative of...

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No votes

I talked to very nice man on Monday regarding my voucher. Due to health reasons, I am not traveling due to Covid. He...

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Southwest Airlines and Allegiant Air Products and Services

Most reviewed product and services
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Southwest Airlines Flight Booking (35 reviews)
  • Allegiant Air Flight (546 reviews)
  • Allegiant Air Flight Booking (90 reviews)
  • Allegiant Air Baggage Policy (58 reviews)