PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Airlines and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Airlines
Allegiant Air

Southwest Airlines and Allegiant Air Overview

Total reviews 532 1530
Company responses 0 0
Issues resolved 3 10

Southwest Airlines and Allegiant Air Consumer Ratings

Rank
49 out of 445 in Transport category
106 out of 445 in Transport category
Customer service
42 in category
68 in category
Level of Comfort
36 in category
92 in category
Website
37 in category
82 in category
Exchange, Refund and Cancellation Policy
24 in category
76 in category

Southwest Airlines and Allegiant Air Rating Details

Customer service
1.6 (239 reviews)
1.3 (725 reviews)
Reviewer's quote

I know this because all my life I too provide customer service even in the medical field. They repeatedly stress the importance of our behavior towards every individual we come across with dignity and respect and that includes strangers, families, the patient, and each other because being kind and...

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...The worst customer service I have ever experienced in my entire life . 0 out of 10..

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Level of Comfort
2.2 (198 reviews)
1.6 (572 reviews)
Reviewer's quote

...Add in an outsated fleet with zero comfort and you get..

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...how many levels do they need to pass the buck to) came over and said don't talk to MY ticket agents that way..

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Website
2.8 (195 reviews)
2 (656 reviews)
Reviewer's quote

...I'd like to retract my earlier post, but this website is not working right..

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This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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Exchange, Refund and Cancellation Policy
2.1 (191 reviews)
1.3 (629 reviews)
Reviewer's quote

...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

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...The trip I was calling in to change was for July; however, I was with in the 24 hr booking mark so requested a refund and rebooked. I was a nice wanting a change customer not pissed..

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Southwest Airlines and Allegiant Air Pros and Cons

Pros
  • Baggage policy
  • Low price
  • Flight destinations
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Poor customer service
  • Rude flight attendant
  • Money for value
  • Poor customer service
  • Lack of communication
  • Uncaring staff

Southwest Airlines and Allegiant Air Most Positive Reviews

Top rated reviews
5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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Southwest Airlines and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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Southwest Airlines and Allegiant Air Latest Reviews

Recent published reviews
No votes

We were traveling from Orlando to Houston. A family with 5 adults were allowed to go with our masks the whole trip. And...

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No votes

Sent to nothing concerning my problem

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1

9/20 Flight 1943 #S4YZLR
Prior to departure, the Gate representative B12 @BWI African American, name unknown ,came into t...

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1

Arrived at the airport I was supposed to be at then I asked allegiant employee if I was at the right airport because it...

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Southwest Airlines and Allegiant Air Products and Services

Most reviewed product and services
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Customer Care (65 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Allegiant Air Flight (546 reviews)
  • Allegiant Air Customer Care (159 reviews)
  • Allegiant Air Flight Booking (90 reviews)