PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allegiant Air and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allegiant Air
Southwest Airlines

Allegiant Air and Southwest Airlines Overview

Total reviews 2596 846
Company responses 0 0
Issues resolved 20 10

Allegiant Air and Southwest Airlines Consumer Ratings

Rank
98 out of 512 in Airlines and Air Transport category
37 out of 512 in Airlines and Air Transport category
Customer service
121 in category
49 in category
Exchange, Refund and Cancellation Policy
117 in category
36 in category
Price Affordability
45 in category
36 in category
Additional Fees
131 in category
27 in category

Allegiant Air and Southwest Airlines Rating Details

Customer service
1.4
(1026 reviews)
1.8
(352 reviews)
Reviewer's quote

...Not up on customer service support and printed information outdated and more..

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The customer service Rep was extremely helpful. He understood my question immediately, spoke clearly, was knowledgeable about and thoroughly resolved my situation. It was a VERY positive and reassuring experience for me...

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Exchange, Refund and Cancellation Policy
1.4
(867 reviews)
2.3
(302 reviews)
Reviewer's quote

...They said they could not change the seat assignments and I needed to contact allegiant for a refund. Ive called 3 times and been on hold for 2 plus hours each time and havent talked to anyone. Ive sent emails and have not received any correspondence...

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Onboard SOUTHWEST AIRLINES flight from Phoenix to Ft Lauderdale, just as the door closed to leave, I was assaulted by the Flight Attendant. As I was saying goodbye to my husband on my phone, a male flight attendant leaned past two passengers to jab his fingers into my shoulder. I was sitting in the...

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Price Affordability
2.7
(839 reviews)
2.9
(281 reviews)
Reviewer's quote

Be careful when you see the advertised price on their website! Mine said $67 each way on a round trip...

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...Same fare price with no hidden fees. Good to go! Achieved just what I intended to do..

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Additional Fees
1.5
(824 reviews)
2.7
(264 reviews)
Reviewer's quote

Very upset there is additional fees when picking up car rental at airport. It isnt stated when booking. How can you do that? False advertising Not cheap rentals...

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... items, but this is by far the worse experience there delay made me lose my flight in San Antonio and was forced to stay overnight in San Antonio and accruing additional expenses. They rearranged my flight to a late evening flight the following day. Could not change my flight through app or sw...

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Allegiant Air and Southwest Airlines Pros and Cons

Pros
  • Price
  • Convenience of airport
  • Pricing
  • Baggage policy
  • Bags fly free
  • Low price
Cons
  • Poor customer service
  • Lack of communication
  • Horrible customer service
  • Poor customer service
  • Unprofessional employees
  • Money for value

Allegiant Air and Southwest Airlines Most Positive Reviews

Top rated reviews
5

Made two flight reservations in error flying out of two different destinations. Our party of three, two were on one...

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5

Great service! Quick and reliable. Pleasant person answering my questions. I will continue to fly with southwest.

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5

A ghost town at St. Pete, CLW airport dealing with this airline! No one answered the phones, no one in the lobby, after...

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5

YI was simply trying to make a name change and the representative was very helpful and respectful and cleared my issue...

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Allegiant Air and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

Not happy whatsoever with your service. First of all, you say that it's half the cost for paying for bags online. When...

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1

I am a 49 year old woman and was yelled at by a flight attendant named Tracy. The flight was 5292 from Denver CO to...

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1

Left 4 hours late. Went to a different airport and bussed us to destination. App and website didn't work. Spent 1 hour...

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1

I booked a flight for this upcoming Oct 2016 in April '16 which I applied a $50 credit toward a $319 flight. ...

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Allegiant Air and Southwest Airlines Latest Reviews

Recent published reviews
No votes

I bought a ticket via opodo agency and made a typing mistake 01st of apr insted of 01 of may.
We tried to cancel on line...

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No votes

I actually made reservations for my flight and there seems to be some thing wrong with my credit card CVC number. Not...

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No votes

Absolutely the worst customer service of any airline Ive travelled with. Lost my luggage on a direct flight from FLL to...

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No votes

Linda Castillo and Richard Rubin flew SW 1115 from Houston to Jamaica on Thursday, March 21, 2024. The flight was delaye...

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