PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allegiant Air and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allegiant Air
Southwest Airlines

Allegiant Air and Southwest Airlines Overview

Total reviews
1411
504
Company responses
0
0
Issues resolved
9
3

Allegiant Air was first mentioned on PissedConsumer on Sep 30, 2010 and since then this brand received 1411 reviews. It is 907 reviews more than Southwest Airlines received since Mar 15, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Allegiant Air customer support team and Southwest Airlines customer service.

Allegiant Air and Southwest Airlines Consumer Ratings

Rank
75 out of 620 in Transport category
37 out of 620 in Transport category
Customer service
50 in category
29 in category
Website
66 in category
28 in category
Staff
65 in category
27 in category

According to consumer ratings and reviews, Southwest Airlines ranks 38 points higher in the Transport category than Allegiant Air. People gave Allegiant Air 1.3 stars for Customer service criterion in Transport category and it is 141 points higher than the worst rated brand in this category. At the same time, Southwest Airlines was rated 1.6 stars for Customer service criterion in this category and it is 162 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Southwest Airlines has a higher rating than Allegiant Air. Regarding Staff criterion, consumers gave Allegiant Air 1.5 stars and it is 66% greater than other in category. Southwest Airlines however was rated 2.1 stars and it is 86% greater than other in category.

Allegiant Air and Southwest Airlines Rating Details

Customer service
1.3 (687 reviews)
1.6 (226 reviews)
Reviewer's quote

...I called the customer service number and never got any response I am so disappointed in Allegiant!!! We have prebooked two other flights and after that our cards and being cut up! You cannot run a company on bad personnel and poor service!..

Loie

...flight to another flight being delayed to being kicked off the flight because I called out a flight attendant on her behavior! When I asked for help, nothing! Customer service at Southwest has changed their feedback system so you can't reply and don't have a way to reach out to them except to call and be placed on hold for forever and never have the opportunity to reach a person! Southwest ...

Mark C
Website
2 (621 reviews)
2.8 (189 reviews)
Reviewer's quote

This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

David G

...The website on voucher needed to redeem certifcate was not real..

WES W
Staff
1.5 (613 reviews)
2.1 (211 reviews)
Reviewer's quote

We have made sure that everyone we know are aware of the *** staff you employ along with your *** air line to be this disrespected and treated like garbage this infuriates me to the core of my being. I do expect to hear from your airline a very public apologies for the *** you put my Dad thru from...

Sandra K

...Very rude staff, delayed flights with no compensation and was told I couldn’t preboard with an infant. I guess I’ll have to choose my next airline more carefully. Shame on you southwest...

Eryka M

Allegiant Air and Southwest Airlines Pros and Cons

Pros
  • Price
  • Convenience of airport
  • Pricing
  • Baggage policy
  • Low price
  • Flight destinations
Cons
  • Poor customer service
  • Lack of communication
  • Uncaring staff
  • Poor customer service
  • Rude flight attendant
  • Money for value

Allegiant Air and Southwest Airlines Most Positive Reviews

Top rated reviews
5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

Allegiant Air and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

Allegiant Air and Southwest Airlines Latest Reviews

Recent published reviews

I booked the wrong date, Booked December 5, 2019 and it should be January 5, 2020. Can you please help me.

Read all 1411 reviews
2.5

In a world full of no, southwest airlines is verily a plane full of no, and definitely not a plane full of yes as their...

Read all 504 reviews

Allegiant Air and Southwest Airlines Products and Services

Most reviewed product and services
  • Allegiant Air Flight (533 reviews)
  • Allegiant Air Customer Care (149 reviews)
  • Allegiant Air Flight Booking (86 reviews)
  • Southwest Airlines Flight (166 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Southwest Airlines Customer Care (61 reviews)