PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allegiant Air and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allegiant Air
Southwest Airlines

Allegiant Air and Southwest Airlines Overview

Total reviews
1425
510
Company responses
0
0
Issues resolved
9
3

Allegiant Air was first mentioned on PissedConsumer on Sep 30, 2010 and since then this brand received 1425 reviews. It is 915 reviews more than Southwest Airlines received since Mar 15, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Allegiant Air customer support team and Southwest Airlines customer service.

Allegiant Air and Southwest Airlines Consumer Ratings

Rank
79 out of 576 in Transport category
38 out of 576 in Transport category
Customer service
50 in category
29 in category
Website
66 in category
30 in category
Staff
65 in category
27 in category

According to consumer ratings and reviews, Southwest Airlines ranks 41 points higher in the Transport category than Allegiant Air. People gave Allegiant Air 1.3 stars for Customer service criterion in Transport category and it is 143 points higher than the worst rated brand in this category. At the same time, Southwest Airlines was rated 1.6 stars for Customer service criterion in this category and it is 164 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Southwest Airlines has a higher rating than Allegiant Air. Regarding Staff criterion, consumers gave Allegiant Air 1.6 stars and it is 66% greater than other in category. Southwest Airlines however was rated 2.1 stars and it is 86% greater than other in category.

Allegiant Air and Southwest Airlines Rating Details

Customer service
1.3 (692 reviews)
1.6 (229 reviews)
Reviewer's quote

Flight from Punta gorda to Appleton flight # 1536 on 12-29-19 was one of the worst handled customer service I ever witnessed. plane was diverted from Appleton Wisconsin to Peoria Illinois . in the air they told the people on board that they were going to fly there refuel and wait for clearance to...

Kenson

...Southwest customer service lied and said flight would be cancelled anyway due to the MAXX jet problem--which was complete *** There phone person admitted she screwed up and apologized many times. Customer service did absolutely nothing--they are misnamed...

Paul N
Website
2 (627 reviews)
2.8 (190 reviews)
Reviewer's quote

This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

David G

...The website on voucher needed to redeem certifcate was not real..

WES W
Staff
1.6 (618 reviews)
2.1 (214 reviews)
Reviewer's quote

Another announcement was made by Allegiant staff that they were still working to get a replacement plane and crew in tonight. They informed us that if not, our flight would be move to around 0800 am in the morning, and that we would be provided with hotel vouchers. Shortly after this, a cart with a...

Phoenyx

...Very rude staff, delayed flights with no compensation and was told I couldn’t preboard with an infant. I guess I’ll have to choose my next airline more carefully. Shame on you southwest...

Eryka M

Allegiant Air and Southwest Airlines Pros and Cons

Pros
  • Price
  • Convenience of airport
  • Pricing
  • Baggage policy
  • Low price
  • Flight destinations
Cons
  • Poor customer service
  • Lack of communication
  • Uncaring staff
  • Poor customer service
  • Rude flight attendant
  • Money for value

Allegiant Air and Southwest Airlines Most Positive Reviews

Top rated reviews
5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

Allegiant Air and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

Allegiant Air and Southwest Airlines Latest Reviews

Recent published reviews
1.2

Paid $877,44 for my niece and husband and baby.
Paid for Tripflex
Opened a Allegiant airline master card and spent over $1...

Read all 1425 reviews
1

In August 2019, I purchased a ticket for $231.00. I used residual funds of $28.80 from an old ticket. I also paid $202.2...

Read all 510 reviews

Allegiant Air and Southwest Airlines Products and Services

Most reviewed product and services
  • Allegiant Air Flight (534 reviews)
  • Allegiant Air Customer Care (150 reviews)
  • Allegiant Air Flight Booking (89 reviews)
  • Southwest Airlines Flight (169 reviews)
  • Southwest Airlines Customer Care (61 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)