PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allegiant Air and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allegiant Air
Southwest Airlines

Allegiant Air and Southwest Airlines Overview

Total reviews 1540 539
Company responses 0 0
Issues resolved 10 3

Allegiant Air and Southwest Airlines Consumer Ratings

Rank
107 out of 432 in Transport category
51 out of 432 in Transport category
Customer service
79 in category
50 in category
Website
84 in category
35 in category
Exchange, Refund and Cancellation Policy
81 in category
29 in category
Price Affordability
55 in category
46 in category

Allegiant Air and Southwest Airlines Rating Details

Customer service
1.3 (730 reviews)
1.6 (243 reviews)
Reviewer's quote

Nothing, customer service is nonexistent!!..

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I know this because all my life I too provide customer service even in the medical field. They repeatedly stress the importance of our behavior towards every individual we come across with dignity and respect and that includes strangers, families, the patient, and each other because being kind and...

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Website
2 (659 reviews)
2.8 (199 reviews)
Reviewer's quote

This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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...I'd like to retract my earlier post, but this website is not working right..

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Exchange, Refund and Cancellation Policy
1.4 (633 reviews)
2.1 (195 reviews)
Reviewer's quote

...The trip I was calling in to change was for July; however, I was with in the 24 hr booking mark so requested a refund and rebooked. I was a nice wanting a change customer not pissed..

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...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

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Price Affordability
2.6 (617 reviews)
2.9 (181 reviews)
Reviewer's quote

Charged over 450bdollars found the same exact flight for $154 and they would not price match and on my booking for my return flight they made a mistake and instead of a morning flight they booked me for a night flight then told me I would have to pay $163 to change to the earlier flight this is...

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...They gave me a price of $98. 98 going and April 3rd $78. 98...

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Allegiant Air and Southwest Airlines Pros and Cons

Pros
  • Price
  • Convenience of airport
  • Pricing
  • Baggage policy
  • Low price
  • Bags fly free
Cons
  • Poor customer service
  • Lack of communication
  • Uncaring staff
  • Poor customer service
  • Rude flight attendant
  • Money for value

Allegiant Air and Southwest Airlines Most Positive Reviews

Top rated reviews
5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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Allegiant Air and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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Allegiant Air and Southwest Airlines Latest Reviews

Recent published reviews
No votes

I made a reservation (95VVJX). I cancelled Margaret Davidson a good week before the flight. I was told I would receive a...

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No votes

I have been dealing with questions with a rep and he transferred me to a tech, which would have cost me 14.95 for his...

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No votes

I talked to very nice man on Monday regarding my voucher. Due to health reasons, I am not traveling due to Covid. He...

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No votes

They found it on the aircraft and held it for me until I flew back out. I thought they were gone. Very appreciative of...

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Allegiant Air and Southwest Airlines Products and Services

Most reviewed product and services
  • Allegiant Air Flight (546 reviews)
  • Allegiant Air Flight Booking (90 reviews)
  • Allegiant Air Baggage Policy (58 reviews)
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Southwest Airlines Flight Booking (35 reviews)