PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allegiant Air and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allegiant Air
Southwest Airlines

Allegiant Air and Southwest Airlines Overview

Total reviews 1529 532
Company responses 0 0
Issues resolved 10 3

Allegiant Air and Southwest Airlines Consumer Ratings

Rank
105 out of 445 in Transport category
49 out of 445 in Transport category
Customer service
70 in category
43 in category
Website
81 in category
37 in category
Exchange, Refund and Cancellation Policy
79 in category
24 in category
Price Affordability
55 in category
48 in category

Allegiant Air and Southwest Airlines Rating Details

Customer service
1.3 (725 reviews)
1.6 (239 reviews)
Reviewer's quote

...The worst customer service I have ever experienced in my entire life . 0 out of 10..

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I know this because all my life I too provide customer service even in the medical field. They repeatedly stress the importance of our behavior towards every individual we come across with dignity and respect and that includes strangers, families, the patient, and each other because being kind and...

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Website
2 (656 reviews)
2.8 (195 reviews)
Reviewer's quote

This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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...I'd like to retract my earlier post, but this website is not working right..

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Exchange, Refund and Cancellation Policy
1.3 (629 reviews)
2.1 (191 reviews)
Reviewer's quote

...The trip I was calling in to change was for July; however, I was with in the 24 hr booking mark so requested a refund and rebooked. I was a nice wanting a change customer not pissed..

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...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

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Price Affordability
2.6 (614 reviews)
2.8 (178 reviews)
Reviewer's quote

Charged over 450bdollars found the same exact flight for $154 and they would not price match and on my booking for my return flight they made a mistake and instead of a morning flight they booked me for a night flight then told me I would have to pay $163 to change to the earlier flight this is...

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...They gave me a price of $98. 98 going and April 3rd $78. 98...

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Allegiant Air and Southwest Airlines Pros and Cons

Pros
  • Price
  • Convenience of airport
  • Pricing
  • Baggage policy
  • Low price
  • Flight destinations
Cons
  • Poor customer service
  • Lack of communication
  • Uncaring staff
  • Poor customer service
  • Rude flight attendant
  • Money for value

Allegiant Air and Southwest Airlines Most Positive Reviews

Top rated reviews
5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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Allegiant Air and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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Allegiant Air and Southwest Airlines Latest Reviews

Recent published reviews
1

Arrived at the airport I was supposed to be at then I asked allegiant employee if I was at the right airport because it...

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No votes

We were traveling from Orlando to Houston. A family with 5 adults were allowed to go with our masks the whole trip. And...

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1

Cant get a response on hold forever!!!!!!!!!!!!!!!!!!

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1

9/20 Flight 1943 #S4YZLR
Prior to departure, the Gate representative B12 @BWI African American, name unknown ,came into t...

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Allegiant Air and Southwest Airlines Products and Services

Most reviewed product and services
  • Allegiant Air Flight (546 reviews)
  • Allegiant Air Customer Care (159 reviews)
  • Allegiant Air Flight Booking (90 reviews)
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Customer Care (65 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)