PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shuttlefare and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shuttlefare
Allegiant Air

Shuttlefare and Allegiant Air Overview

Total reviews 54 1534
Company responses 0 0
Issues resolved 1 10

Shuttlefare and Allegiant Air Consumer Ratings

Rank
177 out of 456 in Transport category
106 out of 456 in Transport category
Customer service
77 in category
79 in category
Product or Service Quality
105 in category
74 in category
Exchange, Refund and Cancellation Policy
110 in category
80 in category
Website
134 in category
83 in category

Shuttlefare and Allegiant Air Rating Details

Customer service
1.3 (16 reviews)
1.3 (729 reviews)
Reviewer's quote

I have waited for 90 mins and called driver and customer service representatives multiple times. The driver did not even know when the shuttle would come. The service representatives blamed me that I did not check in with them after I already talked to the driver by phone, then they said that they...

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Nothing, customer service is nonexistent!!..

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Product or Service Quality
1.3 (15 reviews)
1.5 (535 reviews)
Reviewer's quote

...Called the next morning to make sure it was cancelled, no agents available, left a detailed message and the driver called me at the pick up time to tell me he was there!! Worst service ever!..

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Jetway person said my boarding pass was fake because it was a screen shot, told me my dog was not a service dog, told me I was going to jail for a fake boarding pass - funny it was fine through security. Tried to block me from leaving the airport that I was going to jail. Then the plane left with...

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Exchange, Refund and Cancellation Policy
1 (14 reviews)
1.4 (632 reviews)
Reviewer's quote

...com had farmed my ride out to (GO Airport Shuttle) saying they were short-staffed, so my ride was cancelled and I would be refunded. I saw the voicemail at 7:15am. Clearly too late to contact another shuttle company, I had to take a cab and pay $15 more than I was paying for the shuttle...

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...The trip I was calling in to change was for July; however, I was with in the 24 hr booking mark so requested a refund and rebooked. I was a nice wanting a change customer not pissed..

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Website
1.4 (13 reviews)
2 (659 reviews)
Reviewer's quote

Credit card fraud. The other company that picked me up was sent the wrong pickup address twice. The driver was nice but I when my trip ended, I received fraud notifications. The fraudulent charges started a day after I booked with shuttle fare.

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This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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Shuttlefare and Allegiant Air Pros and Cons

Pros
  • On time
  • Got me where i needed to go
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Ridiculous and frustrating
  • Shuffle folks not being responsible
  • Terrible company
  • Poor customer service
  • Lack of communication
  • Uncaring staff

Shuttlefare and Allegiant Air Most Positive Reviews

Top rated reviews
3.3

I felt the need to send a positive review regarding this Suttlefare Company. I booked a ride from my home in Tampa, FL...

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5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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No votes
5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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Shuttlefare and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

We booked a reservation online, they emailed me a conformation & reservation number! they even charged my credit car...

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1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

I have had two horrible experiences with this company now, both times the drivers claimed that they had not been...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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Shuttlefare and Allegiant Air Latest Reviews

Recent published reviews
1.2

Credit card fraud. The other company that picked me up was sent the wrong pickup address twice. The driver was nice but...

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1

Nothing, customer service is nonexistent!!

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1

Shuttlefare charged me $66 to pick my mohter from the airport and take her to her home..however, they NEVER SHOWED UP!...

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1.4

Covid issues I need to change the flight

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Shuttlefare and Allegiant Air Products and Services

Most reviewed product and services
  • Shuttlefare Shuttle Service (36 reviews)
  • Shuttlefare Pick Up Service (8 reviews)
  • Allegiant Air Flight (546 reviews)
  • Allegiant Air Flight Booking (90 reviews)
  • Allegiant Air Baggage Policy (58 reviews)