PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shuttlefare and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shuttlefare
Allegiant Air

Shuttlefare and Allegiant Air Overview

Total reviews
54
1540
Company responses
0
0
Issues resolved
1
10

Shuttlefare and Allegiant Air Consumer Ratings

Rank
159 out of 430 in Transport category
96 out of 430 in Transport category
Customer service
60 in category
62 in category
Product or Service Quality
88 in category
59 in category
Exchange, Refund and Cancellation Policy
100 in category
74 in category
Website
123 in category
75 in category

Shuttlefare and Allegiant Air Rating Details

Customer service
1.3 (16 reviews)
1.3 (721 reviews)
Reviewer's quote

I have waited for 90 mins and called driver and customer service representatives multiple times. The driver did not even know when the shuttle would come. The service representatives blamed me that I did not check in with them after I already talked to the driver by phone, then they said that they...

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...The worst customer service I have ever experienced in my entire life . 0 out of 10..

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Product or Service Quality
1.3 (15 reviews)
1.5 (529 reviews)
Reviewer's quote

...Called the next morning to make sure it was cancelled, no agents available, left a detailed message and the driver called me at the pick up time to tell me he was there!! Worst service ever!..

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...This is absolutely ridiculous! Worst customer service I have ever seen. They should have just allowed customers to cancel with refund. Many may not fly Allegiant Air after this..

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Exchange, Refund and Cancellation Policy
1 (14 reviews)
1.3 (625 reviews)
Reviewer's quote

...com had farmed my ride out to (GO Airport Shuttle) saying they were short-staffed, so my ride was cancelled and I would be refunded. I saw the voicemail at 7:15am. Clearly too late to contact another shuttle company, I had to take a cab and pay $15 more than I was paying for the shuttle...

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Corona virus refund me please..

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Website
1.4 (13 reviews)
2 (653 reviews)
Reviewer's quote

Credit card fraud. The other company that picked me up was sent the wrong pickup address twice. The driver was nice but I when my trip ended, I received fraud notifications. The fraudulent charges started a day after I booked with shuttle fare.

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This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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Shuttlefare and Allegiant Air Pros and Cons

Pros
  • On time
  • Got me where i needed to go
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Ridiculous and frustrating
  • Shuffle folks not being responsible
  • Terrible company
  • Poor customer service
  • Lack of communication
  • Uncaring staff

Shuttlefare and Allegiant Air Most Positive Reviews

Top rated reviews
3.3

I felt the need to send a positive review regarding this Suttlefare Company. I booked a ride from my home in Tampa, FL...

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5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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No votes
5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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Shuttlefare and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

We booked a reservation online, they emailed me a conformation & reservation number! they even charged my credit car...

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1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

I have had two horrible experiences with this company now, both times the drivers claimed that they had not been...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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Shuttlefare and Allegiant Air Latest Reviews

Recent published reviews
1.2

Credit card fraud. The other company that picked me up was sent the wrong pickup address twice. The driver was nice but...

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No votes

What I was charged doesnt match up with the receipt

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1

Shuttlefare charged me $66 to pick my mohter from the airport and take her to her home..however, they NEVER SHOWED UP!...

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No votes

I need to know if how or if I can get a refund for a flight

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Shuttlefare and Allegiant Air Products and Services

Most reviewed product and services
  • Shuttlefare Shuttle Service (36 reviews)
  • Shuttlefare Pick Up Service (8 reviews)
  • Allegiant Air Flight (551 reviews)
  • Allegiant Air Customer Care (158 reviews)
  • Allegiant Air Flight Booking (89 reviews)