PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Allegiant Air

Delta Airlines and Allegiant Air Overview

Total reviews 1135 1529
Company responses 0 0
Issues resolved 8 10

Delta Airlines and Allegiant Air Consumer Ratings

Rank
68 out of 445 in Transport category
105 out of 445 in Transport category
Customer service
46 in category
69 in category
Exchange, Refund and Cancellation Policy
46 in category
78 in category
Level of Comfort
37 in category
93 in category
Website
56 in category
81 in category

Delta Airlines and Allegiant Air Rating Details

Customer service
1.5 (274 reviews)
1.3 (725 reviews)
Reviewer's quote

...Bad Customer Service..

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...The worst customer service I have ever experienced in my entire life . 0 out of 10..

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Exchange, Refund and Cancellation Policy
1.7 (226 reviews)
1.3 (629 reviews)
Reviewer's quote

After a number of conversations the final word from your agency was non refundable and if the flight credit is not used by December 31, 2021 the credit and money would be forfeited. I think this policy needs some kind of lead way and my desire to use Delta Airlines is in question. Confirmation...

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...The trip I was calling in to change was for July; however, I was with in the 24 hr booking mark so requested a refund and rebooked. I was a nice wanting a change customer not pissed..

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Level of Comfort
2.2 (224 reviews)
1.6 (572 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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...how many levels do they need to pass the buck to) came over and said don't talk to MY ticket agents that way..

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Website
2.1 (217 reviews)
2 (656 reviews)
Reviewer's quote

...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

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This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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Delta Airlines and Allegiant Air Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help
  • Poor customer service
  • Lack of communication
  • Uncaring staff

Delta Airlines and Allegiant Air Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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Delta Airlines and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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Delta Airlines and Allegiant Air Latest Reviews

Recent published reviews
1.4

The automated system sucks, the employees at Delta don't want to fix the problem.

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1

Arrived at the airport I was supposed to be at then I asked allegiant employee if I was at the right airport because it...

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1

The number no matter what I call keeps me on hold for hours literally

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1

Cant get a response on hold forever!!!!!!!!!!!!!!!!!!

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Delta Airlines and Allegiant Air Products and Services

Most reviewed product and services
  • Delta Airlines Flight (349 reviews)
  • Delta Airlines Customer Care (99 reviews)
  • Delta Airlines Flight Booking (82 reviews)
  • Allegiant Air Flight (546 reviews)
  • Allegiant Air Customer Care (159 reviews)
  • Allegiant Air Flight Booking (90 reviews)