PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Allegiant Air

Delta Airlines and Allegiant Air Overview

Total reviews
927
1424
Company responses
0
0
Issues resolved
5
9

Allegiant Air was first mentioned on PissedConsumer on Sep 30, 2010 and since then this brand received 1424 reviews. It is 497 reviews more than Delta Airlines received since Nov 6, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Delta Airlines customer support team and Allegiant Air customer service.

Delta Airlines and Allegiant Air Consumer Ratings

Rank
65 out of 573 in Transport category
79 out of 573 in Transport category
Customer service
43 in category
51 in category
Staff
43 in category
64 in category
Level of Comfort
38 in category
76 in category

According to consumer ratings and reviews, Delta Airlines ranks 14 points higher in the Transport category than Allegiant Air. People gave Delta Airlines 1.4 stars for Customer service criterion in Transport category and it is 148 points higher than the worst rated brand in this category. At the same time, Allegiant Air was rated 1.3 stars for Customer service criterion in this category and it is 140 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Delta Airlines has a higher rating than Allegiant Air. Regarding Level of Comfort criterion, consumers gave Delta Airlines 2 stars and it is 80% greater than other in category. Allegiant Air however was rated 1.6 stars and it is 60% greater than other in category.

Delta Airlines and Allegiant Air Rating Details

Customer service
1.4 (204 reviews)
1.3 (691 reviews)
Reviewer's quote

Worst customer service in decades, a total insult to public due to the enormous wait times. The robot skips waiting queues, tells you that someone will call you back in the given time, but it does not happen. I could not talk to anybody at Delta Reservations for weeks, regardless of time or day...

Lucian N

Flight from Punta gorda to Appleton flight # 1536 on 12-29-19 was one of the worst handled customer service I ever witnessed. plane was diverted from Appleton Wisconsin to Peoria Illinois . in the air they told the people on board that they were going to fly there refuel and wait for clearance to...

Kenson
Staff
1.8 (181 reviews)
1.6 (617 reviews)
Reviewer's quote

...*- Your staff doesn’t know how to handle people with different languages. While wait for the heavy man to help us, there was a french girl there trying to connect to her flight but no translators. *- Your staff issues wrong tickets...

SQC

Another announcement was made by Allegiant staff that they were still working to get a replacement plane and crew in tonight. They informed us that if not, our flight would be move to around 0800 am in the morning, and that we would be provided with hotel vouchers. Shortly after this, a cart with a...

Phoenyx
Level of Comfort
2 (171 reviews)
1.6 (548 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

PissedConsumer625914

...how many levels do they need to pass the buck to) came over and said don't talk to MY ticket agents that way..

Dejanique

Delta Airlines and Allegiant Air Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Flight schedule
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility
  • Poor customer service
  • Lack of communication
  • Uncaring staff

Delta Airlines and Allegiant Air Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

Delta Airlines and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

Delta Airlines and Allegiant Air Latest Reviews

Recent published reviews
3

TSA stole our pasta right out of our check luggage. We forgot one bag at the airport which day then opened up and stole...

Read all 927 reviews
4.4

Phone # connected to baggage claim
?????

Read all 1424 reviews

Delta Airlines and Allegiant Air Products and Services

Most reviewed product and services
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (76 reviews)
  • Delta Airlines Flight Booking (75 reviews)
  • Allegiant Air Flight (534 reviews)
  • Allegiant Air Customer Care (150 reviews)
  • Allegiant Air Flight Booking (88 reviews)