PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Airlines and Allegiant Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Airlines
Allegiant Air

American Airlines and Allegiant Air Overview

Total reviews
789
1425
Company responses
0
0
Issues resolved
2
9

Allegiant Air was first mentioned on PissedConsumer on Sep 30, 2010 and since then this brand received 1425 reviews. It is 636 reviews more than American Airlines received since Dec 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Allegiant Air customer support team than with American Airlines customer service.

American Airlines and Allegiant Air Consumer Ratings

Rank
86 out of 576 in Transport category
79 out of 576 in Transport category
Customer service
58 in category
50 in category
Staff
62 in category
65 in category
Level of Comfort
72 in category
76 in category

According to consumer ratings and reviews, Allegiant Air ranks 7 points higher in the Transport category than American Airlines. People gave American Airlines 1.3 stars for Customer service criterion in Transport category and it is 135 points higher than the worst rated brand in this category. At the same time, Allegiant Air was rated 1.3 stars for Customer service criterion in this category and it is 143 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Allegiant Air has a higher rating than Allegiant Air. Regarding Level of Comfort criterion, consumers gave American Airlines 1.7 stars and it is 63% greater than other in category. Allegiant Air however was rated 1.6 stars and it is 61% greater than other in category.

American Airlines and Allegiant Air Rating Details

Customer service
1.3 (281 reviews)
1.3 (692 reviews)
Reviewer's quote

Needless to say I called customer service when I arrived at the hotel to find out a what to do with my lift receipt and secondly yo see if I could get on any earlier flight. I was not getting any where with the agent so I respectfully asked to speak to a supervisor who promptly told me that there...

Nadine r

Flight from Punta gorda to Appleton flight # 1536 on 12-29-19 was one of the worst handled customer service I ever witnessed. plane was diverted from Appleton Wisconsin to Peoria Illinois . in the air they told the people on board that they were going to fly there refuel and wait for clearance to...

Kenson
Staff
1.6 (245 reviews)
1.6 (618 reviews)
Reviewer's quote

...would I have gotten the same response? I felt that the staff at American Airlines didn't really care! I think it's terrible that there isn't a phone number to call in a situation like this. Looking at my ticket, I couldn't find the numbers they needed to check into the situation. Never again!..

Gala

Another announcement was made by Allegiant staff that they were still working to get a replacement plane and crew in tonight. They informed us that if not, our flight would be move to around 0800 am in the morning, and that we would be provided with hotel vouchers. Shortly after this, a cart with a...

Phoenyx
Level of Comfort
1.7 (224 reviews)
1.6 (548 reviews)
Reviewer's quote

...For a nation that is known for conducting itself with a level of excellence this was far from it. After the flight I went to Chick-fill-a to see what the fuss was about and the service was amazing. From a fast food restaurant its amazing how far a smile and please and thank you goes...

Escher

...how many levels do they need to pass the buck to) came over and said don't talk to MY ticket agents that way..

Dejanique

American Airlines and Allegiant Air Pros and Cons

Pros
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
  • Price
  • Convenience of airport
  • Pricing
Cons
  • Poor customer service
  • Customer relations
  • Delay after delay
  • Poor customer service
  • Lack of communication
  • Uncaring staff

American Airlines and Allegiant Air Most Positive Reviews

Top rated reviews
5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

American Airlines and Allegiant Air Most Critical Reviews

Lowest rated reviews
1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

American Airlines and Allegiant Air Latest Reviews

Recent published reviews

Im looking for a cheap around trip

Read all 789 reviews
1.2

Paid $877,44 for my niece and husband and baby.
Paid for Tripflex
Opened a Allegiant airline master card and spent over $1...

Read all 1425 reviews

American Airlines and Allegiant Air Products and Services

Most reviewed product and services
  • American Airlines Flight (270 reviews)
  • American Airlines Customer Care (84 reviews)
  • American Airlines Flight Attendant (62 reviews)
  • Allegiant Air Flight (534 reviews)
  • Allegiant Air Customer Care (150 reviews)
  • Allegiant Air Flight Booking (89 reviews)