PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allegiant Air and American Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allegiant Air
American Airlines

Allegiant Air and American Airlines Overview

Total reviews 1532 900
Company responses 0 0
Issues resolved 10 3

Allegiant Air and American Airlines Consumer Ratings

Rank
106 out of 450 in Transport category
119 out of 450 in Transport category
Customer service
72 in category
75 in category
Website
85 in category
56 in category
Exchange, Refund and Cancellation Policy
81 in category
82 in category
Price Affordability
55 in category
116 in category

Allegiant Air and American Airlines Rating Details

Customer service
1.3 (727 reviews)
1.3 (324 reviews)
Reviewer's quote

...The whole escalation would have been avoided if she would have just listened and practiced good customer service skills. Her initial tone was sharp and felt confrontational..

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...We spent hours on the phone with customer service only for them to not help. Marco claimed to be a supervisor but was extremely rude and started yelling and screaming when asked to explain their policy. I gave 1 star because I had to give a star but American air isnt worth the one star...

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Website
2 (658 reviews)
2.2 (243 reviews)
Reviewer's quote

This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

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Because your website was not easily managed, she agreed to pay the extra 35$ to just have them process the ticket. It took 2 women 49 minutes ( I kept the time) to manage this transaction where we had to go take money out of an ATM because your system would not take her card. We had to buy a...

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Exchange, Refund and Cancellation Policy
1.4 (631 reviews)
1.3 (251 reviews)
Reviewer's quote

...The trip I was calling in to change was for July; however, I was with in the 24 hr booking mark so requested a refund and rebooked. I was a nice wanting a change customer not pissed..

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They also told me that I would receive a monetary refund because they cancelled the flight and could NOT re-book it. However, my refund was just denied and the explanation given was that my flight was rescheduled and not cancelled. This is not true as Flight 1214 was cancelled! I am owed a monetary...

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Price Affordability
2.6 (616 reviews)
2 (226 reviews)
Reviewer's quote

Charged over 450bdollars found the same exact flight for $154 and they would not price match and on my booking for my return flight they made a mistake and instead of a morning flight they booked me for a night flight then told me I would have to pay $163 to change to the earlier flight this is...

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...The price came out to be $ 608. 45 (I will try to post the picture in this post if I can). This seemed to me too high...

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Allegiant Air and American Airlines Pros and Cons

Pros
  • Price
  • Convenience of airport
  • Pricing
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
Cons
  • Poor customer service
  • Lack of communication
  • Uncaring staff
  • Poor customer service
  • Customer relations
  • Delay after delay

Allegiant Air and American Airlines Most Positive Reviews

Top rated reviews
5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

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5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

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5

I was supposed to leave Youngstown,Ohio at 7.15 and be in st.petersburg at 9.30.flight never left till after 9.and I arr...

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5

I flew from dfw airport with one stop in phoniex Arizona and then on to santa Barbara. When i arrived in santa barbara...

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Allegiant Air and American Airlines Most Critical Reviews

Lowest rated reviews
1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

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1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

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1

Recently had flight to Sanford on the "BigA". When we went to check in 24 hrs prior to trip on their app the airlines...

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1

Toronto-Chicago-Portland was my original itinerary. 1st flight was delayed and many of us missed connecting flights. My...

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Allegiant Air and American Airlines Latest Reviews

Recent published reviews
No votes

General question if baggage was added to trip

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No votes

GREAT EXPERIENCE WITH VICKIE FROM CUSTOMER SERVICE AT A.A.

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1

Jetway person said my boarding pass was fake because it was a screen shot, told me my dog was not a service dog, told...

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No votes

I paid double to fly home due to the passing of my mother I was just hoping AA would understand that consumers have...

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Allegiant Air and American Airlines Products and Services

Most reviewed product and services
  • Allegiant Air Flight (546 reviews)
  • Allegiant Air Flight Booking (90 reviews)
  • Allegiant Air Baggage Policy (58 reviews)
  • American Airlines Flight (289 reviews)
  • American Airlines Flight Attendant (62 reviews)
  • American Airlines Baggage Policy (61 reviews)