PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allegiant Air and American Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allegiant Air
American Airlines

Allegiant Air and American Airlines Overview

Total reviews
1425
787
Company responses
0
0
Issues resolved
9
2

Allegiant Air was first mentioned on PissedConsumer on Sep 30, 2010 and since then this brand received 1425 reviews. It is 638 reviews more than American Airlines received since Dec 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Allegiant Air customer support team than with American Airlines customer service.

Allegiant Air and American Airlines Consumer Ratings

Rank
79 out of 574 in Transport category
86 out of 574 in Transport category
Customer service
50 in category
58 in category
Website
67 in category
50 in category
Staff
65 in category
62 in category

According to consumer ratings and reviews, Allegiant Air ranks 7 points higher in the Transport category than American Airlines. People gave Allegiant Air 1.3 stars for Customer service criterion in Transport category and it is 142 points higher than the worst rated brand in this category. At the same time, American Airlines was rated 1.3 stars for Customer service criterion in this category and it is 134 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that American Airlines has a higher rating than Allegiant Air. Regarding Staff criterion, consumers gave Allegiant Air 1.6 stars and it is 66% greater than other in category. American Airlines however was rated 1.6 stars and it is 68% greater than other in category.

Allegiant Air and American Airlines Rating Details

Customer service
1.3 (692 reviews)
1.3 (281 reviews)
Reviewer's quote

Flight from Punta gorda to Appleton flight # 1536 on 12-29-19 was one of the worst handled customer service I ever witnessed. plane was diverted from Appleton Wisconsin to Peoria Illinois . in the air they told the people on board that they were going to fly there refuel and wait for clearance to...

Kenson

Needless to say I called customer service when I arrived at the hotel to find out a what to do with my lift receipt and secondly yo see if I could get on any earlier flight. I was not getting any where with the agent so I respectfully asked to speak to a supervisor who promptly told me that there...

Nadine r
Website
2 (627 reviews)
2.1 (211 reviews)
Reviewer's quote

This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

David G

Because your website was not easily managed, she agreed to pay the extra 35$ to just have them process the ticket. It took 2 women 49 minutes ( I kept the time) to manage this transaction where we had to go take money out of an ATM because your system would not take her card. We had to buy a...

Greg B
Staff
1.6 (618 reviews)
1.6 (245 reviews)
Reviewer's quote

Another announcement was made by Allegiant staff that they were still working to get a replacement plane and crew in tonight. They informed us that if not, our flight would be move to around 0800 am in the morning, and that we would be provided with hotel vouchers. Shortly after this, a cart with a...

Phoenyx

...would I have gotten the same response? I felt that the staff at American Airlines didn't really care! I think it's terrible that there isn't a phone number to call in a situation like this. Looking at my ticket, I couldn't find the numbers they needed to check into the situation. Never again!..

Gala

Allegiant Air and American Airlines Pros and Cons

Pros
  • Price
  • Convenience of airport
  • Pricing
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
Cons
  • Poor customer service
  • Lack of communication
  • Uncaring staff
  • Poor customer service
  • Customer relations
  • Delay after delay

Allegiant Air and American Airlines Most Positive Reviews

Top rated reviews
5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

Allegiant Air and American Airlines Most Critical Reviews

Lowest rated reviews
1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

Allegiant Air and American Airlines Latest Reviews

Recent published reviews
1.2

Paid $877,44 for my niece and husband and baby.
Paid for Tripflex
Opened a Allegiant airline master card and spent over $1...

Read all 1425 reviews

During my flight back from puerta Vallarta on 1/24 to LAX flight number AA6096 I had already gone through security and...

Read all 787 reviews

Allegiant Air and American Airlines Products and Services

Most reviewed product and services
  • Allegiant Air Flight (534 reviews)
  • Allegiant Air Customer Care (150 reviews)
  • Allegiant Air Flight Booking (89 reviews)
  • American Airlines Flight (270 reviews)
  • American Airlines Customer Care (84 reviews)
  • American Airlines Flight Attendant (62 reviews)