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Allegheny Health Network
Upmc

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Allegheny Health Network

Allegheny Health Network

1.0
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 9 TOTAL REVIEWS
Rank
557 out of 2917
in Hospitals, Clinics and Medical Centers category
Rating Details
Customer service
Staff
Reliability
Website
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
2
4 reviews
No votes
1 reviews
Upmc

Upmc

1.7
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 132 TOTAL REVIEWS
Rank
281 out of 2917
in Hospitals, Clinics and Medical Centers category
Rating Details
Customer service
Staff
Reliability
Website
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    28
  • SUCCESSFUL
    79%
  • AVG CALL DURATION
    03:10
  • ISSUES RESOLVED
    7%
Top Products and Services
1.5
28 reviews
1.1
9 reviews
1.4
9 reviews

How would you compare Allegheny Health Network vs Upmc?

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Anonymous
#1754455
Customer service
Visit to Upmc Urgent Care center resulted in no help, " I don't think its is a tick bite, and even if it was, we can't help you" (since I'm allergic to doxycycline & its their preferred treatment). I guess they just figured too bad for me, made me feel dumb for seeking help for a "pink" rash (she spent more time arguing about its color than diagnosing).

Nurse practitioner with attitude, & ill informed. Intake window lady was good! Thanks A.G.H. for likely life saving treatment.

Allegheny Gen Hospital in Pittsburgh gave me an appointment same day I called (an urgent need, I coaxed). I was given antibiotic prescription same day! Dr was knowledgeble, efficient & thorough.
Product or Service Quality
Upmc Urgent Care nurse was not well educated on Lyme. Their edu-info sheet on the wall contained very outdated statements and now incorrect, facts.

The paper they gave me to take home about insect bites had no info about ticks, Lyme or what to watch for. She never even took a close look at the site! I've come to expect the quality of service is hit or miss with this organization. One star for someone being on duty!

Contrast, AGH Dr recognized immediately the condition (in all fairness, was more obvious later), offered useful advice and information, was truly concerned, and gave immediate help.
Anonymous
#1701714

Much Like JV and Varsity athletics: UPMC=Varsity AHN=JV *and ask yourself--if this wasn't at least partly true--why all the fuss? You don't see so much noise from the UPMC patients, rather the other way around. Yes,cost,attitude,etc play a role- but overall quality= no contest....

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