PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Upmc and Allegheny General Hospital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Upmc
Allegheny General Hospital

Upmc and Allegheny General Hospital Overview

Total reviews 145 32
Company responses 0 0
Issues resolved 0 0

Upmc and Allegheny General Hospital Consumer Ratings

Rank
318 out of 2029 in Hospitals, Clinics and Medical Centers category
258 out of 2029 in Hospitals, Clinics and Medical Centers category
Customer service
269 in category
242 in category
Product or Service Quality
203 in category
201 in category
Website
246 in category
203 in category
Diversity of Products or Services
202 in category
260 in category

Upmc and Allegheny General Hospital Rating Details

Customer service
1.3 (64 reviews)
1.4 (12 reviews)
Reviewer's quote

...Customer service is a cruel joke. Morally corrupt and incompetent. These people couldn’t care less about you...

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I went in through trauma service. I have never seen or heard such a group of angry people. When i was freezing cold, 2 nurses spoke sharply to me, telling me that the room was warm...

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Product or Service Quality
1.7 (55 reviews)
1.7 (14 reviews)
Reviewer's quote

...Give your hard-earned dollars with no expectation for quality care. if any...

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MY HUSBAND BEEN DOWN THERE SINCE JULY6.HE WAS SUPPOSE TO GO TO A REHAB YESTERDAYMY BROTHER IN LAW FOUND HE WAS TO LEAVE AT2:00 PM FINE GREATAT 3:00 HIS CASEMANAGER CALLED AND SAID HEBE LEAVING AT 4:00 PM OK THINGS HAPPEN..AT 6:00 PM MY HUSBAND CALLED AND SAID HE WASSTILL THERE... THE STORY THEY...

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Website
2.1 (52 reviews)
2.5 (10 reviews)
Reviewer's quote

Their website and system are atrocious, you cannot even create your account online. On top of that their systems are disconnected and if you setup a payment plan and make a payment over the phone it is not readily reflected on the My Secure Bill portal. This is 2018, update your systems instead of...

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Valet parking closes at 5. If you're one of the unlucky people that don't get discharged before valet parking closes you're in for a treat!No one gives a rat *** about you once you leave the surgery center!You are on your own to figure out what valet parking did with your vehicle! Heaven help you...

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Diversity of Products or Services
2.1 (49 reviews)
1.9 (10 reviews)
Reviewer's quote

For the past 5 months, I have been double billed for physician services. I have a canceled check for proof of payment. And billed for the diagnostics for routine blood work that UPMC had agreed to take care of per their participation agreement with United Healthcare...

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My husband is down there from Erie. I can not make trips down . I they have not communicated with me.. eventho Ihave repeated asked for information.They are rude...They lie to the patientsCall people delusional then they get confused for being inthe same 4 walls for days on end

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Upmc and Allegheny General Hospital Pros and Cons

Pros
  • Nursing care and physicians
  • Er room staff and the nursing staff
  • Knowledgeable doctors
  • Social workers
  • Nurses cared
  • Nurses
Cons
  • Insurance coverage
  • Customer service
  • Rude customer service on phone
  • Nurses
  • I was wrong
  • Communication

Upmc and Allegheny General Hospital Most Positive Reviews

Top rated reviews
5

Well was surprised to be asked to pay $10.00 to have my PCP physician to fill out a form after my cataract surgery for...

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5

Wait time in an ER is sometimes long but there it is ridiculous i just left the hospital i waited 2 hrs. To be seen and...

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5

Please be advised to go outside of Altoona/UPMC for Cancer related issues and Cardiology issues. There was NO before...

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3.4

I have been sitting in OP Surgery recovery for at least seven hours. I have been told that a patient room would be...

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Upmc and Allegheny General Hospital Most Critical Reviews

Lowest rated reviews
1

5 days before surgery, got call from surgeon stating "just spoke w/UPMC chief medical officer telling her, you can't...

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1

i was looking for a pcp since i did not have one, i made an appt at the century III medical associates. i...

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1

My primary care physician has recommended that I see a dermatologist, however there are no doctors in "my area" (the...

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1

I went to the ER for my ankle after being seen by an urgent care the night before with little to no help. I was...

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Upmc and Allegheny General Hospital Latest Reviews

Recent published reviews
2

First very hard to deal with don't want to help you at all my drag was unreadable 3 doctors could not read it after...

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1

MY HUSBAND BEEN DOWN THERE SINCE JULY6.
HE WAS SUPPOSE TO GO TO A REHAB YESTERDAY
MY BROTHER IN LAW FOUND HE WAS TO LEAVE...

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No votes

New doctor at UPNC Susquehanna. Tons of reviews, all glowingly positive. And it's pretty obvious the majority of them ar...

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1

My husband is down there from Erie. I can not make trips down . I they have not communicated with me.. eventho I
have rep...

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Upmc and Allegheny General Hospital Products and Services

Most reviewed product and services
  • Upmc Customer Care (28 reviews)
  • Upmc Health Plan (10 reviews)
  • Upmc Emergency Service (9 reviews)
  • Allegheny General Hospital Medical Care (5 reviews)
  • Allegheny General Hospital Customer Care (4 reviews)
  • Allegheny General Hospital Sanitary Conditions (1 review)