PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Wish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Wish

Aliexpress and Wish Overview

Total reviews
4322
13902
Company responses
0
0
Issues resolved
42
57

Aliexpress and Wish Consumer Ratings

Rank
83 out of 302 in Auctions and Marketplaces category
50 out of 302 in Auctions and Marketplaces category
Customer service
76 in category
52 in category
Exchange, Refund and Cancellation Policy
60 in category
39 in category
Website
69 in category
52 in category
Delivery Service
58 in category
50 in category

Aliexpress and Wish Rating Details

Customer service
1.3 (1660 reviews)
1.5 (4736 reviews)
Reviewer's quote

...Ive left the seller multiple messages and havent heard back, Ive left a VM to a customer service rep and didnt hear back, Ive opened a dispute and havent heard anything. The Ella help desk is a joke and you dont get a real person. I can understand waiting a month but this is just ridiculous...

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They dont offer phone customer service..

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Exchange, Refund and Cancellation Policy
1.4 (1481 reviews)
1.7 (4164 reviews)
Reviewer's quote

...I didn't receive my refund. no answer from the seller..

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It *** me off that I spend money on wish but y'all can't just refund me my money when it's been almost 2 full months since I placed my order. They're obviously not taking the protocol for their customers because you turn your phone service off..

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Website
2.1 (1469 reviews)
2.3 (4283 reviews)
Reviewer's quote

...I tried contacting them through the website but it seems there is no one to actually talk to just an automated response. Ive called the customer service number repeatedly and keep getting a voicemail saying they are very busy and asked for my info to call me back. Ive received no calls...

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...I dont get replys, the website is set up so you cant get help and purchase history is erased. I dont think I will shop from Wish again, with ridiculous promotions that are impossible to achieve..

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Delivery Service
1.7 (1364 reviews)
1.8 (4337 reviews)
Reviewer's quote

I requested dispute due to delay with their delivery service. Ali Express judgement was on the sellers favour putting a responsibility on me that my order is held on customs i should wait. I recieved an email from aramex telling me in order for me recieve the product i should pay claims that is...

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...This is very bad delivery service, the worst I have personally experienced. There are no excuses for this in this day and age. I will be reluctant to buy off WISH site ever again...

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Aliexpress and Wish Pros and Cons

Pros
  • Low prices
  • Free shipping
  • Cheap
  • Cheap
  • Good prices
  • Great prices
Cons
  • Customer service
  • Poor support
  • No way to contact them
  • Poor customer service
  • Customer service
  • How i tried contacting them and no response

Aliexpress and Wish Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

Tresa matthew ,i have bank statment ,you deducted over 783 $ from my acount and never recieved the clothing please call...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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5

It wouldnt let me order now. I want to order now

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Aliexpress and Wish Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

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1

Wish needs to get off Facebook. There clothes run way to small. They make clothes for people that r China. Not everyone...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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1

We are Merchants and Sell on WISH. We sell good products, but unfortunately, the site is full of scammers (BUYERS) who...

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Aliexpress and Wish Latest Reviews

Recent published reviews
No votes

sir i purchased one motherboard from NOKOTION AE-PC STORE. the are gived one faulty board. i contacted immediately to...

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1

They dont offer phone customer service

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No votes

Yes Im Barbara and I have a problem with beening charged two for the same order I made a purchase on may the 26 2020 at...

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No votes

Bonjour, P
j'ai virguleDakota du Nordé réepuis le 28 avril 2020 et toujours pas reçu ma commande qui était prévue pour l...

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Aliexpress and Wish Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (821 reviews)
  • Aliexpress Customer Care (397 reviews)
  • Aliexpress Account (145 reviews)
  • Wish Shipping Service (4776 reviews)
  • Wish Customer Care (1764 reviews)
  • Wish Account (630 reviews)