PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Taobao as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Aliexpress and Taobao Overview

Total reviews
Company responses
Issues resolved

Aliexpress was first mentioned on PissedConsumer on Jan 3, 2011 and since then this brand received 2269 reviews. It is 2251 reviews more than Taobao received since Oct 2, 2009.

Aliexpress and Taobao Consumer Ratings

59 out of 434 in Auctions and Marketplaces category
158 out of 4212 in E-commerce category
Customer service
61 in category
1063 in category
55 in category
250 in category
Product or Service Quality
52 in category
195 in category

Aliexpress and Taobao Rating Details

Customer service
1.4 (948 reviews)
1 (3 reviews)
Reviewer's quote

Customer Service of Aliexpress is a disaster. I cannot login. However to reach Customer Service chat...

j R

I have done the payment for my purchase and the money was successfully deducted from my bank account . But your side didnt receive my Payment

2.2 (816 reviews)
3 (3 reviews)
Reviewer's quote

Unauthorized $930 were debited from my debit card when purchased on the AliExpress website. I request that an investigation be carried out and that somehow they may be helpful in solving the problem. It's a large amount of money and it becomes a big problem, can be a problem of your security or...

Luis Rene V

unable to log-in even provided a code from sms. This is disgusting and frustrating. created user for more then 3'x and giving an impression of anger... everytime asking for 14sc wait and 15min wait. OMG! what is such difficult apps we are using.

Product or Service Quality
1.8 (762 reviews)
2.3 (3 reviews)
Reviewer's quote

...So to shut me up and my request for either refund or exchange of functioning product, the seller had Aliexpress delete my account. I still have my emails showing purchase, when I try to say forgot my passwordk, it says I don't have an account. Complete fraud...

Randy T

I bought a new Xiaomi 7 last month for selling in my country. I didn’t use that phone . Then decide to keep it. It has got problems. With touch screen. I press another thing it opens another . I enter one page it goes back itself .


Aliexpress and Taobao Pros and Cons

  • Low prices
  • Free shipping
  • Variety
  • Many selection
  • Customer service
  • Poor support
  • No way to contact them
  • Poor customer service
  • No english language
  • Poor taobao official forwarder

Aliexpress and Taobao Most Positive Reviews

Top rated reviews

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...


Hi sorry.. im need your help
Becaise im hoy booking alot the stuff from tao bao for my wedding
Im already waiting 1.month...

Aliexpress and Taobao Most Critical Reviews

Lowest rated reviews


I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...


I have done the payment for my purchase and the money was successfully deducted from my bank account . But your side...

Aliexpress and Taobao Latest Reviews

Recent published reviews

I waited 40 days for my order. What I ordered never came with a power cord first of all.(which was suppose to) Then...

Read all 2269 reviews

My taobao account tb280308484 dashboard was deactivated and now i cannot view the last transaction i did on Alibaba...

Read all 18 reviews

Aliexpress and Taobao Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (494 reviews)
  • Aliexpress Customer Care (256 reviews)
  • Aliexpress Account (112 reviews)