PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Taobao as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Aliexpress and Taobao Overview

Total reviews
Company responses
Issues resolved

Aliexpress was first mentioned on PissedConsumer on Jan 3, 2011 and since then this brand received 1883 reviews. It is 1873 reviews more than Taobao received since Oct 2, 2009.

Aliexpress and Taobao Consumer Ratings

72 out of 470 in Auctions and Marketplaces category
112 out of 4570 in E-commerce category
Customer service
70 in category
1034 in category
63 in category
244 in category
Diversity of Products or Services
55 in category
922 in category

Aliexpress and Taobao Rating Details

Customer service
1.4 (818 reviews)
1 (2 reviews)
Reviewer's quote

...The behavior of customer service under criticism. The reason is : refund 102 USD. They not preform this "huge" amount..

Hacsavecz Z

unable to log-in even provided a code from sms. This is disgusting and frustrating. created user for more then 3'x and giving an impression of anger... everytime asking for 14sc wait and 15min wait. OMG! what is such difficult apps we are using.

2.3 (715 reviews)
3 (3 reviews)
Reviewer's quote

...Other company’s gave me discounts and special offers but I was looking forward to you because I like to use your website. I’m sad and disappointed..


Hi sorry.. im need your helpBecaise im hoy booking alot the stuff from tao bao for my weddingIm already waiting 1.month but still havent reach SingaporeBecause i.need in 30 nov.my marriedAnd morning im check the parcel already dilivery at where alreadyIm suddenly press wrongIm press comfirm...

Diversity of Products or Services
2.5 (658 reviews)
1 (2 reviews)
Reviewer's quote

To AliExpress teamOrder 8005336776371886I bought 2 AirPods from store Lascary AliExpress platformI asked few seller details they where honest the tell me exact the details of AirPods that you cannot answer the call directly from AirPodsLascary give me misinformation he told me every thing I wanted...


I bought a new Xiaomi 7 last month for selling in my country. I didn’t use that phone . Then decide to keep it. It has got problems. With touch screen. I press another thing it opens another . I enter one page it goes back itself .


Aliexpress and Taobao Pros and Cons

  • Low prices
  • Free shipping
  • Variety
  • Many selection
  • Customer service
  • Poor support
  • No way to contact them
  • Poor taobao official forwarder
  • Poor customer service
  • No english language

Aliexpress and Taobao Most Positive Reviews

Top rated reviews

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...


Hi sorry.. im need your help
Becaise im hoy booking alot the stuff from tao bao for my wedding
Im already waiting 1.month...

Aliexpress and Taobao Most Critical Reviews

Lowest rated reviews


I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...


unable to log-in even provided a code from sms. This is disgusting and frustrating. created user for more then 3'x and...

Aliexpress and Taobao Latest Reviews

Recent published reviews

8001216922386264 habe über 1140 eure verloren absolut untragbar diese Firma ist für nichts Achtung aufpassen man wird...

Read all 1883 reviews

seller not shipped my product in 5 days. Contacted the seller several times, but the didi not replied. Even what I...

Read all 10 reviews

Aliexpress and Taobao Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (312 reviews)
  • Aliexpress Customer Care (210 reviews)
  • Aliexpress Account (99 reviews)