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Aliexpress

E-commerce
  • 6 ISSUES RESOLVED
  • 1055 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $270 AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Low prices 31
  • Free shipping 27
  • Price of the items 10
  • Variety 8
  • Product 8

Customers don't like

  • Customer service55
  • Poor support19
  • No way to contact them17
  • Return policy14
  • Payment issues7
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Opticsplanet

E-commerce
Has verified representatives
  • 2 ISSUES RESOLVED
  • 48 COMPANY RESPONSES
  • 90 TOTAL REVIEWS
  • $13.2K CLAIMED LOSSES
  • $377 AVERAGE LOSS
2.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Them 2 years ago 2
  • At first they were helpfull until order was made 2
  • Sales people 1

Customers don't like

  • Customer service4
  • Item not delivered2
  • Very bad customer service1
  • Said item was backordered then month later sent wrong item1
  • Poor customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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