PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Thailand and Aliexpress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Thailand
Aliexpress

Lazada Thailand and Aliexpress Overview

Total reviews
189
2185
Company responses
0
0
Issues resolved
5
21

Aliexpress was first mentioned on PissedConsumer on Jan 3, 2011 and since then this brand received 2185 reviews. It is 1996 reviews more than Lazada Thailand received since Feb 9, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazada Thailand customer support team than with Aliexpress customer service.

Lazada Thailand and Aliexpress Consumer Ratings

Rank
73 out of 430 in Auctions and Marketplaces category
59 out of 430 in Auctions and Marketplaces category
Customer service
70 in category
64 in category
Exchange, Refund and Cancellation Policy
58 in category
54 in category
Diversity of Products or Services
68 in category
54 in category

According to consumer ratings and reviews, Aliexpress ranks 14 points higher in the Auctions and Marketplaces category than Lazada Thailand. People gave Lazada Thailand 1.3 stars for Customer service criterion in Auctions and Marketplaces category and it is 91 points higher than the worst rated brand in this category. At the same time, Aliexpress was rated 1.4 stars for Customer service criterion in this category and it is 97 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Aliexpress has a higher rating than Aliexpress. Regarding Diversity of Products or Services criterion, consumers gave Lazada Thailand 2.3 stars and it is 58% greater than other in category. Aliexpress however was rated 2.5 stars and it is 66% greater than other in category.

Lazada Thailand and Aliexpress Rating Details

Customer service
1.3 (91 reviews)
1.4 (923 reviews)
Reviewer's quote

...Lazada did not have a customer service representative who take calls. They have purposely hidden their contact numbers and such. I was only able to correspond through typed chats with a (bot or maybe) a representative through the website...

Liem

...There is no customer service for me to contact. I have spent 4hours today going round in circles on the website. I have been a customer for years and always got a response, but now I do not know what to do...

Dorothy B
Exchange, Refund and Cancellation Policy
1.4 (81 reviews)
1.4 (830 reviews)
Reviewer's quote

...Since then Im talking to lazada about returning and getting refund. Its been 2 weeks and no response. They are scamming and useless..

Husam

I never received my order I put in a request for refund and now I can’t find my order, but The payment was definitely taken out of my account and now I can’t reach Ali or the seller. Ali express sucks, they stole my money it’s not the amount it’s the PRINCIPAL!!!!!!..

Tamika R
Diversity of Products or Services
2.3 (78 reviews)
2.5 (743 reviews)
Reviewer's quote

The seller tried to either substitue things I did not want or exchange goods at a greatly inflated value for tge defective products I returned to him. When I complained the seller, returned the knowinly defective goods to me and cut off all further contact with me to resolve the issue. I have been...

Tim K

Leather has no thread strands! They are not punishing the shop that sells counterfeit products, they are punishing me by making me buy fake stuff for CA $38, which is not worth more than CA $10-15. I am very upset that I can't find someone in customer service who would answer me. I have written to...

Ilona K

Lazada Thailand and Aliexpress Pros and Cons

Pros
  • Usually convenient
  • Ease of purchase
  • Customer service and delivery communications
  • Low prices
  • Free shipping
  • Variety
Cons
  • Return policy
  • Customer support
  • Customer service
  • Customer service
  • Poor support
  • No way to contact them

Lazada Thailand and Aliexpress Most Positive Reviews

Top rated reviews
5

Hello customer care lazada
I ordered a true 2 mbps sim 1 year unlimited for 899 baht
Order #256318528680141
Sold by speedNe...

5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

Lazada Thailand and Aliexpress Most Critical Reviews

Lowest rated reviews
1

At first my experience with Lazada was good, this was 1 year ago. Now... it's absolute ***. Customer Service is NOT PO...

1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

Lazada Thailand and Aliexpress Latest Reviews

Recent published reviews

What happened. Where is my order.

Read all 189 reviews
1.8

Three packages never show up they say its been delivered to no avail still no buyer assurance protection has not...

Read all 2185 reviews

Lazada Thailand and Aliexpress Products and Services

Most reviewed product and services
  • Lazada Thailand Customer Care (29 reviews)
  • Lazada Thailand Shipping Service (25 reviews)
  • Aliexpress Shipping Service (476 reviews)
  • Aliexpress Customer Care (246 reviews)
  • Aliexpress Account (106 reviews)