PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Thailand and Aliexpress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Thailand
Aliexpress

Lazada Thailand and Aliexpress Overview

Total reviews 298 6315
Company responses 0 0
Issues resolved 7 52

Lazada Thailand and Aliexpress Consumer Ratings

Rank
61 out of 325 in Auctions and Marketplaces category
93 out of 325 in Auctions and Marketplaces category
Customer service
68 in category
82 in category
Exchange, Refund and Cancellation Policy
55 in category
68 in category
Product or Service Quality
58 in category
72 in category
Delivery Service
29 in category
69 in category

Lazada Thailand and Aliexpress Rating Details

Customer service
1.5 (135 reviews)
1.3 (2424 reviews)
Reviewer's quote

...The Customer Service is horrible if you don't speak Thai. I'm trying to return some items and doing EVERYTHING correctly and getting an error. Lazada said it's a known error in the app but I'm using a computer...

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0 customer service experience. No communication No tracking 0 reliable service..

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Exchange, Refund and Cancellation Policy
1.6 (123 reviews)
1.4 (2182 reviews)
Reviewer's quote

The reason listed was "Sourcing Delay" and the cancellation notice said I would receive a REFUND "within 7 days of October 5". As of today, October 10 the card has still not been credited HOWEVER a shipping company came to my home today with a small package "from Lazada", which they requested 1,350...

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...I also have a refund pending on a return I shipped, and the seller is claiming not have received it. In total, I'm out $235. 19...

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Product or Service Quality
1.8 (117 reviews)
1.7 (2015 reviews)
Reviewer's quote

Dear Lazada Team It is very unfortunate to find this kind of unprofessional E-Commerce Service for the valued customers. I have ordered a wireless headphone and I have received the Fishing product. I have paid the money on COD and now I have no other option rather than going through all the hassles...

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Support provided me with lies after lies on my order until it shipped, it didn't actually ship! Seller provided fake shipping number to avoid refund of a product that I don't want because the seller is a liar! The same order which I tried to cancel an hour after its placed, which cost me 565USD, to...

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Delivery Service
2.2 (113 reviews)
1.6 (2055 reviews)
Reviewer's quote

...Just checked Monday morning it has finally moved but it will be late arriving , not because of the local delivery agent or seller , but Lazada..

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I requested dispute due to delay with their delivery service. Ali Express judgement was on the sellers favour putting a responsibility on me that my order is held on customs i should wait. I recieved an email from aramex telling me in order for me recieve the product i should pay claims that is...

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Lazada Thailand and Aliexpress Pros and Cons

Pros
  • Usually convenient
  • Customer service and delivery communications
  • Website
  • Low prices
  • Free shipping
  • Cheap
Cons
  • Customer service
  • Return policy
  • Customer care
  • Customer service
  • Poor support
  • No customer service

Lazada Thailand and Aliexpress Most Positive Reviews

Top rated reviews
5

Hello customer care lazada
I ordered a true 2 mbps sim 1 year unlimited for 899 baht
Order #256318****80141
Sold by speedNe...

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5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

Dear Sir/Madam:
Could you please instruct the sellers on your website to remove the items if a product is no longer avail...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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Lazada Thailand and Aliexpress Most Critical Reviews

Lowest rated reviews
1

At first my experience with Lazada was good, this was 1 year ago. Now... it's absolute ***. Customer Service is NOT PO...

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1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searching fo...

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1

Ordered products on Lazada. On the website itself, it would say (delivers in 2 days) So im like sure why not. 4 days...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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Lazada Thailand and Aliexpress Latest Reviews

Recent published reviews
1

8 days for waiting...no any feed back from Lazada logistis.

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No votes

I don't get my order and receive a feedback option

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No votes

I heard nothing from customer service Lazada Thailand
My account login is blocked. I only can comne into about my google...

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No votes

Dear my order number
Order Number:
801731****336977has went through a dispute and an appeal but the results are still wron...

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Lazada Thailand and Aliexpress Products and Services

Most reviewed product and services
  • Lazada Thailand Shipping Service (32 reviews)
  • Lazada Thailand Profile (2 reviews)
  • Aliexpress Shipping Service (1043 reviews)
  • Aliexpress Profile (99 reviews)
  • Aliexpress Claim (70 reviews)