PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Philippines and Aliexpress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Philippines
Aliexpress

Lazada Philippines and Aliexpress Overview

Total reviews
5479
2272
Company responses
0
0
Issues resolved
132
24

Lazada Philippines was first mentioned on PissedConsumer on Apr 18, 2012 and since then this brand received 5479 reviews. It is 3207 reviews more than Aliexpress received since Jan 3, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazada Philippines customer support team than with Aliexpress customer service.

Lazada Philippines and Aliexpress Consumer Ratings

Rank
50 out of 434 in Auctions and Marketplaces category
59 out of 434 in Auctions and Marketplaces category
Customer service
41 in category
62 in category
Delivery Service
45 in category
44 in category
Exchange, Refund and Cancellation Policy
38 in category
53 in category

According to consumer ratings and reviews, Lazada Philippines ranks 9 points higher in the Auctions and Marketplaces category than Aliexpress. People gave Lazada Philippines 1.6 stars for Customer service criterion in Auctions and Marketplaces category and it is 120 points higher than the worst rated brand in this category. At the same time, Aliexpress was rated 1.4 stars for Customer service criterion in this category and it is 99 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that Aliexpress has a higher rating than Aliexpress. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Lazada Philippines 1.7 stars and it is 76% greater than other in category. Aliexpress however was rated 1.4 stars and it is 67% greater than other in category.

Lazada Philippines and Aliexpress Rating Details

Customer service
1.6 (1973 reviews)
1.4 (950 reviews)
Reviewer's quote

...I chat laz customer service for 7th times and also call via long distances and got nothing from ur agent Jan. 17 i ask to cancel my order and refund my payment and still got generic reply from your agent. And FYi..

Jeanie Bhelle A

Customer Service of Aliexpress is a disaster. I cannot login. However to reach Customer Service chat...

j R
Delivery Service
1.8 (1862 reviews)
1.8 (744 reviews)
Reviewer's quote

...This is my first time to encounter such poor delivery service. The phone was supposed to be a Christmas gift but look, it's already January. I am really disappointed with new delivery partner of Lazada...

Don B

...still now yet now I have not any reply :angry: ur side So and so I think that I will get the results soon and already it's to late Note : This is the worst service in online site still now I have seen I will rate u guys for this 10/0 for ur poor performance experience I have faced yet For the final results I need product or I need refund for those orders...

PissedConsumer1774543
Exchange, Refund and Cancellation Policy
1.7 (1724 reviews)
1.4 (857 reviews)
Reviewer's quote

I put in a claim for a refund/return, the seller refused, so I put in a dispute with Lazada, which they denied without giving any reason. I thought the refund would be a simple matter, so I didn't bother to tell Lazada I had a witness who would confirm only two boxes were delivered. As you can see...

Barry K

...So to shut me up and my request for either refund or exchange of functioning product, the seller had Aliexpress delete my account. I still have my emails showing purchase, when I try to say forgot my passwordk, it says I don't have an account. Complete fraud...

Randy T

Lazada Philippines and Aliexpress Pros and Cons

Pros
  • Cash on delivery
  • Fast delivery
  • Wide array of products
  • Low prices
  • Free shipping
  • Variety
Cons
  • Poor customer service
  • Give false information
  • Service
  • Customer service
  • Poor support
  • No way to contact them

Lazada Philippines and Aliexpress Most Positive Reviews

Top rated reviews
5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

Lazada Philippines and Aliexpress Most Critical Reviews

Lowest rated reviews
1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

Lazada Philippines and Aliexpress Latest Reviews

Recent published reviews

1 year refund not processed until now

Read all 5479 reviews
1

Hello After buying many products from ur website since oct 2019 i didnt receive them till now although the protection...

Read all 2272 reviews

Lazada Philippines and Aliexpress Products and Services

Most reviewed product and services
  • Lazada Philippines Shipping Service (1421 reviews)
  • Lazada Philippines Customer Care (517 reviews)
  • Lazada Philippines Delivery Service (323 reviews)
  • Aliexpress Shipping Service (494 reviews)
  • Aliexpress Customer Care (256 reviews)
  • Aliexpress Account (112 reviews)