PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Lazada Philippines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Lazada Philippines

Aliexpress and Lazada Philippines Overview

Total reviews
5390
6644
Company responses
0
0
Issues resolved
44
148

Aliexpress and Lazada Philippines Consumer Ratings

Rank
84 out of 313 in Auctions and Marketplaces category
67 out of 313 in Auctions and Marketplaces category
Customer service
86 in category
50 in category
Exchange, Refund and Cancellation Policy
67 in category
53 in category
Website
76 in category
54 in category
Delivery Service
65 in category
52 in category

Aliexpress and Lazada Philippines Rating Details

Customer service
1.3 (2073 reviews)
1.6 (2350 reviews)
Reviewer's quote

...I also reporting customer service fraud. Blatant lying and deceiving me. I have all the screenshots...

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...Lazada has terrible customer service and written in Chinese they make it hard for customer to file complaint..

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Exchange, Refund and Cancellation Policy
1.4 (1861 reviews)
1.7 (2039 reviews)
Reviewer's quote

I haven't received my order since may, nor I'm getting a refund. And no one is even replying to any concern of ours..

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...Talk to agents no update for refund. I need to have that refund in my account why delay it too long..

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Website
2 (1855 reviews)
2.3 (1989 reviews)
Reviewer's quote

Hi AliExpress I have ordered from your website and unfortunately I canceled my order because the sales man said that AliExpress do not have a direct shipment to UAE, and i asked him if there is another way he said choose the standard option or DHL, from my side no problem it's easy but the problem...

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It's been 5 days and I have not yet received any LBC Remittance Code on my E-mail. Link to the form for the request resending the code on the official App/website is temporarily unavailable. Please send the code to maricarftisland@gmail.com reference id:...

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Delivery Service
1.6 (1754 reviews)
1.8 (2238 reviews)
Reviewer's quote

I requested dispute due to delay with their delivery service. Ali Express judgement was on the sellers favour putting a responsibility on me that my order is held on customs i should wait. I recieved an email from aramex telling me in order for me recieve the product i should pay claims that is...

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...Worst delivery service ever..

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Aliexpress and Lazada Philippines Pros and Cons

Pros
  • Low prices
  • Free shipping
  • Cheap
  • Cash on delivery
  • Fast delivery
  • Wide array of products
Cons
  • Customer service
  • Poor support
  • No way to contact them
  • Poor customer service
  • Give false information
  • Service

Aliexpress and Lazada Philippines Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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5

Please cancel my order number 303574879..address on that order is not updated, I already booked another order with my...

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Aliexpress and Lazada Philippines Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

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1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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1

i am a very patient person..
kumbaga e kaya ko magintay ng matagal..

its was my first time trying this online thingy..s...

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Aliexpress and Lazada Philippines Latest Reviews

Recent published reviews
3

I had not received my order

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1

Linoloko po ako nong seller Sabi niya po magdeposit po ako ng 1k tapos idedeliver na nya daw Yung order ko tapos...

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No votes

I have had fraudulent transactions on my account fraud

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No votes

I ordered tempered glass for huawei mate 30 pro. Then when I received the the item, the temoered glass doesn't fit to...

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Aliexpress and Lazada Philippines Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (913 reviews)
  • Aliexpress Customer Care (465 reviews)
  • Aliexpress Account (149 reviews)
  • Lazada Philippines Shipping Service (1531 reviews)
  • Lazada Philippines Customer Care (537 reviews)
  • Lazada Philippines Delivery Service (344 reviews)