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Aliexpress

Auctions and Internet Stores
  • 5 ISSUES RESOLVED
  • 1016 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $273 AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Low prices 31
  • Free shipping 27
  • Price of the items 10
  • Variety 8
  • Product 8

Customers don't like

  • Customer service56
  • Poor support19
  • No way to contact them17
  • Return policy14
  • Payment issues7
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Lazada Indonesia

Auctions and Internet Stores
  • 0 ISSUES RESOLVED
  • 25 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $47.1K AVERAGE LOSS
2.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Fast delivery 1
  • Ease of ordering 1

Customers don't like

  • Customer service3
  • Lies and mischief2
  • Taking money upfront without guaranteed delivery1
  • Repeat complaint are not handled different from first complaint1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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