PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Aliexpress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Aliexpress

Gearbest and Aliexpress Overview

Total reviews 3535 6726
Company responses 0 0
Issues resolved 59 53

Gearbest and Aliexpress Consumer Ratings

Rank
42 out of 809 in Gadgets and Accessories category
96 out of 334 in Auctions and Marketplaces category
Customer service
33 in category
87 in category
Website
40 in category
86 in category
Exchange, Refund and Cancellation Policy
28 in category
68 in category
Diversity of Products or Services
39 in category
80 in category

Gearbest and Aliexpress Rating Details

Customer service
3.1 (2472 reviews)
1.3 (2561 reviews)
Reviewer's quote

Best Regards Vivian Gearbest Customer Service http://www. gearbest. com/ attachment 1 attachment 2 attachment 3 attachment 4 christopher Davis At 10/13/2020 05:55:21 CSTWhat there Email address or how can I get contact with them C Davis Gearbest Customer Support At 10/15/2020 11:50:59 CST Dear...

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...Worse, the customer service can't be reached..

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Website
3.6 (2345 reviews)
2 (2283 reviews)
Reviewer's quote

Surprisingly Z-Yeuy Store seller has listed the same item still on sale on gearbest website and everyday increasing estimated shipping date by 1-2 days. How can gearbest allow such fraud seller to post his item on their website, until he clears/ship his past order?? He is a fraud seller as my 24th...

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...Maybe Canada website thing, but only next step is leave the feedback. So i dispute again. Then the seller contacted me with the same answer...

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Exchange, Refund and Cancellation Policy
3.2 (2320 reviews)
1.4 (2307 reviews)
Reviewer's quote

that were sent to the shipping address on them, and / government issued ID; 4) I supplied to them: a copy of the declarations page of my homeowner Insurance policy that showed the address, my name, and that it was currently in effect - I also supplied a copy of my Veteran's ID AND the most current...

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I have yet to receive my refund and it is going on 3 months waiting for it. The Dream Beauty company has taken my money and received the wig back. I would not recommend this company..

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Diversity of Products or Services
3.7 (2257 reviews)
2.2 (2100 reviews)
Reviewer's quote

Not only was I treated very rudely and disrespectfully but I also did not receive the services that I paid for. In the end, I learned that this company doesn't really care about their customers. They only care about their money and that's not right at all !!! I am highly upset and highly annoyed...

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I didnt receive my order and i keep calling customer services no body respond and i need to solve this issie am a platinum member i have been long time aloyal customer pls help..

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Gearbest and Aliexpress Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Low prices
  • Cheap
  • Free shipping
Cons
  • Horrible customer service
  • Customer care
  • Slow shipping
  • Customer service
  • Poor support
  • No customer service

Gearbest and Aliexpress Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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Gearbest and Aliexpress Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searching fo...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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Gearbest and Aliexpress Latest Reviews

Recent published reviews
1

8 days to ship a 30 dollar vape and to this day it is still in the warehouse.......first and last time I'll be using...

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1.7

I buy two items for my car the last year in December,but I wait I month for that and is not here

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1.9

Hector (The online Pre- sales live representative) was very rude and disrespectful. He did not only help in resolving my...

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1

I have yet to receive my refund and it is going on 3 months waiting for it. The Dream Beauty company has taken my money...

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Gearbest and Aliexpress Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (786 reviews)
  • Gearbest Marketplace (127 reviews)
  • Gearbest Repair (11 reviews)
  • Aliexpress Shipping Service (1064 reviews)
  • Aliexpress Profile (100 reviews)
  • Aliexpress Claim (70 reviews)