PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Aliexpress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Aliexpress

Gearbest and Aliexpress Overview

Total reviews
3479
1910
Company responses
0
0
Issues resolved
58
14

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3479 reviews. It is 1569 reviews more than Aliexpress received since Jan 3, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gearbest customer support team than with Aliexpress customer service.

Gearbest and Aliexpress Consumer Ratings

Rank
33 out of 1198 in Gadgets and Accessories category
72 out of 475 in Auctions and Marketplaces category
Customer service
26 in category
69 in category
Website
36 in category
61 in category
Exchange, Refund and Cancellation Policy
21 in category
58 in category

Gearbest and Aliexpress Rating Details

Customer service
3.1 (2446 reviews)
1.4 (824 reviews)
Reviewer's quote

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S

...There god damn automated customer service is cheap and it's annoying when a stupid software responds with automated unrelated *** replied. Worst app ever. No assurance of getting your money back..

Zainab
Website
3.6 (2313 reviews)
2.3 (719 reviews)
Reviewer's quote

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

Here is my last order on Aliexpress ! I can't trust anymore this website, their buyer protection is a shame ! I really lost hours of tests and explanations to be refunded, I lost money too : 30€55 for this order + 7€53 for the 1st order : 38€ spent on Aliexpress for 2 broken motherboards you can't...

Trumaine
Exchange, Refund and Cancellation Policy
3.2 (2292 reviews)
1.4 (745 reviews)
Reviewer's quote

...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..

PissedConsumer1652810

...It's been almost a month now and stiill no refund or anyway of contacting aliexpress..

Kachi

Gearbest and Aliexpress Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Low prices
  • Free shipping
  • Variety
Cons
  • Horrible customer service
  • Customer service
  • Slow shipping
  • Customer service
  • Poor support
  • No way to contact them

Gearbest and Aliexpress Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

Gearbest and Aliexpress Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

Gearbest and Aliexpress Latest Reviews

Recent published reviews

ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct...

Read all 3479 reviews

The seller did not send my order,the seller ignored my mails for several weeks,He is not honest.The order number is 8001...

Read all 1910 reviews

Gearbest and Aliexpress Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (792 reviews)
  • Gearbest Customer Care (479 reviews)
  • Gearbest Website (157 reviews)
  • Aliexpress Shipping Service (402 reviews)
  • Aliexpress Customer Care (214 reviews)
  • Aliexpress Account (98 reviews)