PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Aliexpress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Aliexpress

Gearbest and Aliexpress Overview

Total reviews 3588 5792
Company responses 0 0
Issues resolved 59 47

Gearbest and Aliexpress Consumer Ratings

Rank
40 out of 821 in Gadgets and Accessories category
92 out of 318 in Auctions and Marketplaces category
Customer service
No votes
88 in category
Website
No votes
78 in category
Exchange, Refund and Cancellation Policy
No votes
69 in category
Diversity of Products or Services
No votes
75 in category

Gearbest and Aliexpress Rating Details

Customer service
No votes
1.3 (2238 reviews)
Reviewer's quote

...Here it is now going into June I can't get a hold of anybody customer service, no one's answering my emails, and when I try to put a ticket in on the website it doesn't work. The chat feature just tells me to track it..

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...Aliexpress really need to fix the customer service / online chat! Very difficult to get response when there is problem! Best Regards, Hendrick Unsatisfied Customer..

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Website
No votes
2 (1986 reviews)
Reviewer's quote

GOING TO HAVE 1000"S OF PISSED OFF CUSTOMERS FLOOD YOUR THIEVING WEBSITE - START A CAMPAIGN NOW - SEND MULTIPLE EMAILS AND CRASH THEIR THIEVING SITE!!! Gearbest is a GIANT RIP OFF !!! PLEASE DON'T BUY FROM THIS COMPANY !!! GEARBEST Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds...

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...;; 2 more pending but out of my account (will process around 12 am), all for the exact same amount! I don't recall placing any orders & when I go on their website, under 'my orders', it says NO ORDERS. I've attempted to call, no response, chat & I get sent to a 'secure website' that asks me to PAY more money to access a technician in customer service ...

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Exchange, Refund and Cancellation Policy
No votes
1.4 (2010 reviews)
Reviewer's quote

...Want to refund and customer service said to wait. I hate them!!!!!..

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I want a return and refund on hair that I purchased because it was not as described at all and it has a bald spot in the middle of it. I have contacted the seller for Allove hair but she has not gotten back to me in over half a day and is trying to give me a $15 coupon instead of a full refund..

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Diversity of Products or Services
No votes
2.2 (1825 reviews)
Reviewer's quote

...I want President Trump, if he is truthfully upset as I am at cheating Chinese companies, to make it a law that all products on all sites that sell chinese goods, POST the manufacture location for EVERY item! So I can refuse to buy any more junk from those Swindlers from china!..

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...In the mean time they have NO customer services . just some stupid auto reply thing which just goes round and round...

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Gearbest and Aliexpress Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Low prices
  • Free shipping
  • Cheap
Cons
  • Horrible customer service
  • Customer care
  • Being cheated
  • Customer service
  • Poor support
  • No customer service

Gearbest and Aliexpress Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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Gearbest and Aliexpress Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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Gearbest and Aliexpress Latest Reviews

Recent published reviews
1.1

More than a half year ago; my 3d printer heated bed and fan of that controlbox broke down. I contacted gearbest about...

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2.6

I am still waiting for a refund of my money since 8/20/2020. My order was cancelled and the reimbursement should be perf...

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No votes

20041100962214288980 this is the tracking number of my order. I would like yo know when exactly i cant receive my order?

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No votes

They are not available . I leave a message.

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Gearbest and Aliexpress Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (815 reviews)
  • Gearbest Customer Care (485 reviews)
  • Gearbest Website (157 reviews)
  • Aliexpress Shipping Service (989 reviews)
  • Aliexpress Customer Care (506 reviews)
  • Aliexpress Account (156 reviews)