PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Aliexpress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Aliexpress

Gearbest and Aliexpress Overview

Total reviews
3567
4296
Company responses
0
0
Issues resolved
58
42

Gearbest and Aliexpress Consumer Ratings

Rank
38 out of 786 in Gadgets and Accessories category
83 out of 302 in Auctions and Marketplaces category
Customer service
25 in category
77 in category
Website
36 in category
70 in category
Exchange, Refund and Cancellation Policy
19 in category
62 in category
Diversity of Products or Services
35 in category
64 in category

Gearbest and Aliexpress Rating Details

Customer service
3.1 (2478 reviews)
1.3 (1649 reviews)
Reviewer's quote

...Here it is now going into June I can't get a hold of anybody customer service, no one's answering my emails, and when I try to put a ticket in on the website it doesn't work. The chat feature just tells me to track it..

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...Expected to post it back at my own cost which basically will cost over 50% of the original cost! Their customer service obviously didn't bother looking at the proof of just plain didn't understand it and sided with the seller!..

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Website
3.6 (2343 reviews)
2.1 (1461 reviews)
Reviewer's quote

...You can't give bad reviews on the website unless you receive the order, so they are very smart. Other clients can't see if someone wants to complain and share..

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...I tried contacting them through the website but it seems there is no one to actually talk to just an automated response. Ive called the customer service number repeatedly and keep getting a voicemail saying they are very busy and asked for my info to call me back. Ive received no calls...

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Exchange, Refund and Cancellation Policy
3.2 (2324 reviews)
1.4 (1474 reviews)
Reviewer's quote

...Want to refund and customer service said to wait. I hate them!!!!!..

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i have order 1 williampolo wallet but i cant receive it then i have apply for refund but refund is also i didn't receive and now it shows dispute finished so now how can i get my full amount of refund..

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Diversity of Products or Services
3.7 (2256 reviews)
2.3 (1322 reviews)
Reviewer's quote

...ALL I ASK FOR IS MY MONEY!!! Worst customer SERVICES EVERY!!!..

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Products can be initially viewed but once added to cart cannot be seen again. If on one occasion out of 30 when this process actuates, the next step, which is to check out the cart and pay for the items never happens. there are always several of the temporary account malfunctions, which are clearly...

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Gearbest and Aliexpress Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Low prices
  • Free shipping
  • Cheap
Cons
  • Horrible customer service
  • Customer service
  • Customer care
  • Customer service
  • Poor support
  • No way to contact them

Gearbest and Aliexpress Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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Gearbest and Aliexpress Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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Gearbest and Aliexpress Latest Reviews

Recent published reviews
No votes

Issues not resolved I cannot get them on the phone they are not responding to emails. There is no way to give this...

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No votes

I recently reiceved a refund from Ali express I was wondering when that refund would appear in my bank account or when...

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3.5

I have still not received the following orders: 20032400923307114869 ordered 24/3/20 20041600982910420269 ordered 16/4/2...

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1.4

Didnt even know what to say

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Gearbest and Aliexpress Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (814 reviews)
  • Gearbest Customer Care (486 reviews)
  • Gearbest Website (157 reviews)
  • Aliexpress Shipping Service (820 reviews)
  • Aliexpress Customer Care (396 reviews)
  • Aliexpress Account (145 reviews)