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GearBest

Gadgets and Accessories
  • 51 ISSUES RESOLVED
  • 2694 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $266 AVERAGE LOSS
3.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Prices 61
  • Price 55
  • Customer service 37
  • Fast shipping 25
  • Quality 19

Customers don't like

  • Horrible customer service67
  • Customer service10
  • Given the run-around9
  • Customer care9
  • Being cheated9
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AliExpress

Auctions and Marketplaces
  • 8 ISSUES RESOLVED
  • 1106 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $272 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Low prices 31
  • Free shipping 27
  • Price of the items 10
  • Variety 9
  • Product 8

Customers don't like

  • Customer service57
  • Poor support19
  • No way to contact them17
  • Return policy14
  • No customer service8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Constantin-Alexandru Tabacu
#1472849

I have experience with both Gearbest and Aliexpress and I'm satisfied with both. I had no major issues so far, and their customer service has solved all my problems.Gearbest has warehouses in Europe, which is important for me, as I avoid customs taxes and the shipping time is shorter.Aliexpress has a far wider range of products, as it's probably the biggest shopping site in the world.Both can be used with confidence.

fearless301
#1417574

Pour moi j'ai beaucoup d'expérience chez gearbest par rapport aliexpress, la livraison de ce dernier et trop, mais par contre gearbest la livraison gratuit dans un mois pas plus, ainsi que leur produit est original, mais la plus important la livraison expresse dans le maximum 7 jour avec un bon prix, par contre aliexpesse la durer de livraison est dans le maximum 10 jour mais le prix c'est le prix d'acheter un autre article.

Donc pour mois gearbest c'est le meilleure.

nalsakas
Ankara, Ankara, Turkey #1331656

After recent bad experince with gearbest I definitely say that aliexpress is better and safer. It has buyer protection mechanism that is similar to paypal's protection.

In case your parcel doesn't arrive aliexpress gives you full refund.

On the other hand gearbest gives you headaches.

I have purchased so many times from aliexpress. They never let me down.

I only purchased one good from gearbest and it didn't arrive. I won't purchase from gearbest again.