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Gearbest

Gadgets and Accessories
  • 42 ISSUES RESOLVED
  • 1381 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $280 AVERAGE LOSS
2.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Prices 32
  • Price 26
  • Customer service 24
  • Good quality 16
  • Competetive prices 14

Customers don't like

  • Horrible customer service14
  • Customer care9
  • Given the run-around8
  • Customer support8
  • Very worst customer service7
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Aliexpress

Auctions and Internet Stores
  • 4 ISSUES RESOLVED
  • 942 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $284 AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Low prices 33
  • Free shipping 27
  • Price of the items 9
  • Variety 8
  • Product 8

Customers don't like

  • Poor support19
  • Customer service18
  • No way to contact them17
  • Return policy14
  • Payment issues6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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nalsakas
Ankara, Ankara, Turkey #1331656

After recent bad experince with gearbest I definitely say that aliexpress is better and safer.It has buyer protection mechanism that is similar to paypal's protection.

In case your parcel doesn't arrive aliexpress gives you full refund.

On the other hand gearbest gives you headaches.

I have purchased so many times from aliexpress. They never let me down.

I only purchased one good from gearbest and it didn't arrive.I won't purchase from gearbest again.