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Gearbest
Aliexpress

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Gearbest

Gearbest

3.3
  • 58 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3459 TOTAL REVIEWS
Rank
33 out of 1182
in Gadgets and Accessories category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
Statistics of Customer Service Calls
  • TOTAL CALLS
    3370
  • SUCCESSFUL
    45%
  • AVG CALL DURATION
    00:56
  • ISSUES RESOLVED
    11%
Top Products and Services
2.8
799 reviews
4
483 reviews
4.6
163 reviews
Aliexpress

Aliexpress

1.9
  • 12 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1594 TOTAL REVIEWS
Rank
65 out of 455
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
2.2
188 reviews
2
171 reviews
2.8
84 reviews

How would you compare Gearbest vs Aliexpress?

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Anonymous
#1675009

Fiz compra no Aliexpress faz 4 meses e não recebi o produto. Não indico esse site.

Anonymous
#1674889

Eu José edes dos Santos.fiz compra no Aliexpress , faz 4 meses e não recebi o produto.

Anonymous
#1674886

Fiz compra no Aliexpress, faz 4 meses e não recebi o produto, paguei e não recebi.

Anonymous
#1649952

Aliexpress is utter *** See www.aliexpress-is-crap.co.uk. I have heard a lot of bad stuff about Gearbest.

In addition, their site is spookily similar to that of Ali's so I avoid both. eBay is MUCH safer when dealing with foreign sellers.

Anonymous
#1639211

service is very poor

PleasantIbizanHound583
#1624861

I have experience with both Gearbest and Aliexpress.i had no issues with aliexpress but becouse of gearbest i lost money for nothing.i purchased an action camera and wait 12 days for shiping but nothing gonne happen .i opened a ticket and they try to sell another product same price.opened second ticket and they accept refund .soo i wait 12 days for shipment and probably will wait 14 days to refund for nothing.in addition because of my currency i lost money too.Order Number: 18122500963409016844

Anonymous
#1616803

I know that aliexpress is good only for cheap items. under 22€.

Over 22€ VAT is added (24% in my country) and must be considered. But it is unluckily not the biggest problem. The big disadvantage is that the item can never reach the destination. Because of lack of receipt, or fake price that is naturally recognized as fake by the customs, it cannot go through.

you must work for them after, try to contact them and find what happens, what's missing. Write to them again and again, the same questions repeatedly, the answers remain out of subject. And fianlly, I didn't manage to get the cell phone. But no matter how many times I contacted them, my charge stays the same.

no phone, no money return. I know that gearbest has solved the problem. It sends from a EU country. So the price is including VAT, no extra costs attached.

And, most of all, the item is delivered to destination. no extra charges, no extra waiting time, no extra work for them, and item in hand. I can clarify here, that the shops in my city are also a good choice.

After 3-4 months waiting for aliexpress that never comes, I finally bought from a local shop. They offer actually the same prices, and Itook it immediately in hand, no extra work, no extra charges, nor waiting

mama2017 mama2017
#1571240

I have experience with both Gearbest and Aliexpress and I'm satisfied with both. I had no major issues so far, and their customer service has solved all my problems.Gearbest has warehouses in Europe, which is important for me, as I avoid customs taxes and the shipping time is shorter.Aliexpress has a far wider range of products, as it's probably the biggest shopping site in the world.Both can be used with confidence.

mama2017 mama2017
#1571239

ok/50

Constantin-Alexandru Tabacu
#1472849

I have experience with both Gearbest and Aliexpress and I'm satisfied with both. I had no major issues so far, and their customer service has solved all my problems.Gearbest has warehouses in Europe, which is important for me, as I avoid customs taxes and the shipping time is shorter.Aliexpress has a far wider range of products, as it's probably the biggest shopping site in the world.Both can be used with confidence.

fearless301
#1417574

Pour moi j'ai beaucoup d'expérience chez gearbest par rapport aliexpress, la livraison de ce dernier et trop, mais par contre gearbest la livraison gratuit dans un mois pas plus, ainsi que leur produit est original, mais la plus important la livraison expresse dans le maximum 7 jour avec un bon prix, par contre aliexpesse la durer de livraison est dans le maximum 10 jour mais le prix c'est le prix d'acheter un autre article.

Donc pour mois gearbest c'est le meilleure.

nalsakas
#1331656

After recent bad experince with gearbest I definitely say that aliexpress is better and safer. It has buyer protection mechanism that is similar to paypal's protection.

In case your parcel doesn't arrive aliexpress gives you full refund.

On the other hand gearbest gives you headaches.

I have purchased so many times from aliexpress. They never let me down.

I only purchased one good from gearbest and it didn't arrive. I won't purchase from gearbest again.

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