PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Gearbest

Aliexpress and Gearbest Overview

Total reviews
2197
3491
Company responses
0
0
Issues resolved
21
58

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3491 reviews. It is 1294 reviews more than Aliexpress received since Jan 3, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gearbest customer support team than with Aliexpress customer service.

Aliexpress and Gearbest Consumer Ratings

Rank
59 out of 431 in Auctions and Marketplaces category
37 out of 1143 in Gadgets and Accessories category
Customer service
61 in category
27 in category
Exchange, Refund and Cancellation Policy
51 in category
21 in category
Website
55 in category
35 in category

Aliexpress and Gearbest Rating Details

Customer service
1.4 (925 reviews)
3.1 (2449 reviews)
Reviewer's quote

...There is no customer service for me to contact. I have spent 4hours today going round in circles on the website. I have been a customer for years and always got a response, but now I do not know what to do...

Dorothy B

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S
Exchange, Refund and Cancellation Policy
1.4 (831 reviews)
3.2 (2297 reviews)
Reviewer's quote

I ordered an item which was not delivered to me and then I received a message of confirmation on receiving my order which I didnt so I want to know what happened and also my money refund in full thanks..

Damilola A

...I told them I was contacting the attorney general they offered me extra Gearbest points and my refund..

Damain
Website
2.2 (797 reviews)
3.6 (2314 reviews)
Reviewer's quote

I have been contacting AliExpress website everyday for over two weeks and all I get is frustrated and the run around from them. All I want is for them to refund the amount of the original transaction that they never even acknowledge which is why I placed the second order. Ive even offered to send...

Teresa M

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

Aliexpress and Gearbest Pros and Cons

Pros
  • Low prices
  • Free shipping
  • Variety
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • Poor support
  • No way to contact them
  • Horrible customer service
  • Customer service
  • Slow shipping

Aliexpress and Gearbest Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

Aliexpress and Gearbest Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

Aliexpress and Gearbest Latest Reviews

Recent published reviews

Hi, Dear Support.
there was a problem with an item, which I purchase it before. i want my money back can you check please...

Read all 2197 reviews

When I just called it said bye and nothing else. Im still waiting on a 3D printer and its been a couple of months

Read all 3491 reviews

Aliexpress and Gearbest Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (480 reviews)
  • Aliexpress Customer Care (247 reviews)
  • Aliexpress Account (106 reviews)
  • Gearbest Shipping Service (798 reviews)
  • Gearbest Customer Care (482 reviews)
  • Gearbest Website (157 reviews)