PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Gearbest

Aliexpress and Gearbest Overview

Total reviews
4904
3579
Company responses
0
0
Issues resolved
45
58

Aliexpress and Gearbest Consumer Ratings

Rank
85 out of 306 in Auctions and Marketplaces category
39 out of 792 in Gadgets and Accessories category
Customer service
82 in category
25 in category
Exchange, Refund and Cancellation Policy
65 in category
19 in category
Website
74 in category
38 in category
Product or Service Quality
69 in category
28 in category

Aliexpress and Gearbest Rating Details

Customer service
1.3 (1903 reviews)
3.1 (2480 reviews)
Reviewer's quote

...I have tried and tried to get to a human being to get this resolved but their customer service is non-existent..

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...Here it is now going into June I can't get a hold of anybody customer service, no one's answering my emails, and when I try to put a ticket in on the website it doesn't work. The chat feature just tells me to track it..

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Exchange, Refund and Cancellation Policy
1.4 (1693 reviews)
3.2 (2325 reviews)
Reviewer's quote

...I swear, but right now they are not and I have been asking for a refund on my items for a month now and keep getting told to wait..

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More delays my refund Today please..

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Website
2 (1689 reviews)
3.6 (2347 reviews)
Reviewer's quote

...Why is it that your website doesn't have a refund option and tracking site of previously bought products like Amazon..

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...When I went to the website, they said the order does not exist. I have a record of this with my bank and will have them reimburse me if you can not get my order to me ASAP or return my money. Very disappointed in your company...

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Product or Service Quality
1.7 (1567 reviews)
3.4 (2209 reviews)
Reviewer's quote

...Waste of time and *** service..

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...They are scam haven't received my product or refund..

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Aliexpress and Gearbest Pros and Cons

Pros
  • Low prices
  • Free shipping
  • Cheap
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • Poor support
  • No way to contact them
  • Horrible customer service
  • Customer service
  • Customer care

Aliexpress and Gearbest Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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Aliexpress and Gearbest Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

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1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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Aliexpress and Gearbest Latest Reviews

Recent published reviews
4.2

I have not received my order since April 2020.
Order no: 8013085518877629
Order Time:2020-04-18 00:18

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1

I ordered a smartwatch and the money has come out of my account but I have not gotten a confirmation email or a...

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2.6

I am American living in Cambodia and have been waiting for four months for items I paid for and never received due to...

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1

I ordered a smartwatch and the money has come out of my account but I have not gotten a confirmation email or a...

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Aliexpress and Gearbest Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (874 reviews)
  • Aliexpress Customer Care (427 reviews)
  • Aliexpress Account (149 reviews)
  • Gearbest Shipping Service (815 reviews)
  • Gearbest Customer Care (486 reviews)
  • Gearbest Website (157 reviews)