PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Gearbest

Aliexpress and Gearbest Overview

Total reviews
1877
3479
Company responses
0
0
Issues resolved
14
58

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3479 reviews. It is 1602 reviews more than Aliexpress received since Jan 3, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gearbest customer support team than with Aliexpress customer service.

Aliexpress and Gearbest Consumer Ratings

Rank
71 out of 469 in Auctions and Marketplaces category
33 out of 1198 in Gadgets and Accessories category
Customer service
71 in category
26 in category
Exchange, Refund and Cancellation Policy
60 in category
21 in category
Website
60 in category
36 in category

Aliexpress and Gearbest Rating Details

Customer service
1.4 (817 reviews)
3.1 (2446 reviews)
Reviewer's quote

...The behavior of customer service under criticism. The reason is : refund 102 USD. They not preform this "huge" amount..

Hacsavecz Z

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S
Exchange, Refund and Cancellation Policy
1.4 (740 reviews)
3.2 (2292 reviews)
Reviewer's quote

I ordered some hair from aliexpress as I always do. I read all the reviews and decided to purchase the wig. Upon receiving wig was beautiful but i felt something was off it looked different from everyone elses but I did ask for quick shipping considering it was my birthday. The next couple of days...

Rion

...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..

PissedConsumer1652810
Website
2.3 (713 reviews)
3.6 (2313 reviews)
Reviewer's quote

...Other company’s gave me discounts and special offers but I was looking forward to you because I like to use your website. I’m sad and disappointed..

PissedConsumer1712260

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

Aliexpress and Gearbest Pros and Cons

Pros
  • Low prices
  • Free shipping
  • Variety
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • Poor support
  • No way to contact them
  • Horrible customer service
  • Customer service
  • Slow shipping

Aliexpress and Gearbest Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

Aliexpress and Gearbest Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

Aliexpress and Gearbest Latest Reviews

Recent published reviews

I still haven't received my order

Read all 1877 reviews

ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct...

Read all 3479 reviews

Aliexpress and Gearbest Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (310 reviews)
  • Aliexpress Customer Care (209 reviews)
  • Aliexpress Account (99 reviews)
  • Gearbest Shipping Service (792 reviews)
  • Gearbest Customer Care (479 reviews)
  • Gearbest Website (157 reviews)