PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Gearbest

Aliexpress and Gearbest Overview

Total reviews 6318 3515
Company responses 0 0
Issues resolved 52 59

Aliexpress and Gearbest Consumer Ratings

Rank
94 out of 325 in Auctions and Marketplaces category
40 out of 842 in Gadgets and Accessories category
Customer service
91 in category
31 in category
Exchange, Refund and Cancellation Policy
76 in category
28 in category
Website
83 in category
37 in category
Product or Service Quality
78 in category
29 in category

Aliexpress and Gearbest Rating Details

Customer service
1.3 (2425 reviews)
3.1 (2465 reviews)
Reviewer's quote

0 customer service experience. No communication No tracking 0 reliable service..

Read full review

...Here it is now going into June I can't get a hold of anybody customer service, no one's answering my emails, and when I try to put a ticket in on the website it doesn't work. The chat feature just tells me to track it..

Read full review
Exchange, Refund and Cancellation Policy
1.4 (2182 reviews)
3.2 (2315 reviews)
Reviewer's quote

...I also have a refund pending on a return I shipped, and the seller is claiming not have received it. In total, I'm out $235. 19...

Read full review

...No order, no refund, no money, no help...

Read full review
Website
2 (2156 reviews)
3.6 (2336 reviews)
Reviewer's quote

:angry::angry: this website is a scam i need my refund..

Read full review

Surprisingly Z-Yeuy Store seller has listed the same item still on sale on gearbest website and everyday increasing estimated shipping date by 1-2 days. How can gearbest allow such fraud seller to post his item on their website, until he clears/ship his past order?? He is a fraud seller as my 24th...

Read full review
Product or Service Quality
1.7 (2016 reviews)
3.4 (2199 reviews)
Reviewer's quote

Support provided me with lies after lies on my order until it shipped, it didn't actually ship! Seller provided fake shipping number to avoid refund of a product that I don't want because the seller is a liar! The same order which I tried to cancel an hour after its placed, which cost me 565USD, to...

Read full review

...They are scam haven't received my product or refund..

Read full review

Aliexpress and Gearbest Pros and Cons

Pros
  • Low prices
  • Cheap
  • Free shipping
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • Poor support
  • No customer service
  • Horrible customer service
  • Customer care
  • Being cheated

Aliexpress and Gearbest Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

Read full review
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

Read full review
5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

Read full review
5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

Read full review

Aliexpress and Gearbest Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searching fo...

Read full review
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

Read full review
1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

Read full review
1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

Read full review

Aliexpress and Gearbest Latest Reviews

Recent published reviews
1

I have tried to talk to seller and they are not hearing me since October 21 2020 my order has been at the same place...

Read full review
1

The order number: 200510****850833****, never arrived this is destination, the tracking number RM00264****LV, never...

Read full review
1

never heard of this company until a fraudulent charge happened

Read full review
No votes

I ordered a Kospet Magic 2s Smartwatch 40 sport in the Gearbest app one month ago. The item was supposed to be...

Read full review

Aliexpress and Gearbest Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (1044 reviews)
  • Aliexpress Profile (99 reviews)
  • Aliexpress Claim (70 reviews)
  • Gearbest Shipping Service (786 reviews)
  • Gearbest Marketplace (127 reviews)
  • Gearbest Repair (11 reviews)