PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Gearbest

Aliexpress and Gearbest Overview

Total reviews
1907
3479
Company responses
0
0
Issues resolved
14
58

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3479 reviews. It is 1572 reviews more than Aliexpress received since Jan 3, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gearbest customer support team than with Aliexpress customer service.

Aliexpress and Gearbest Consumer Ratings

Rank
71 out of 475 in Auctions and Marketplaces category
33 out of 1198 in Gadgets and Accessories category
Customer service
No votes
26 in category
Exchange, Refund and Cancellation Policy
No votes
21 in category
Website
No votes
35 in category

Aliexpress and Gearbest Rating Details

Customer service
No votes
3.1 (2446 reviews)
Reviewer's quote

...There god damn automated customer service is cheap and it's annoying when a stupid software responds with automated unrelated *** replied. Worst app ever. No assurance of getting your money back..

Zainab

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S
Exchange, Refund and Cancellation Policy
No votes
3.2 (2292 reviews)
Reviewer's quote

...It's been almost a month now and stiill no refund or anyway of contacting aliexpress..

Kachi

...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..

PissedConsumer1652810
Website
No votes
3.6 (2313 reviews)
Reviewer's quote

Here is my last order on Aliexpress ! I can't trust anymore this website, their buyer protection is a shame ! I really lost hours of tests and explanations to be refunded, I lost money too : 30€55 for this order + 7€53 for the 1st order : 38€ spent on Aliexpress for 2 broken motherboards you can't...

Trumaine

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

Aliexpress and Gearbest Pros and Cons

Pros
  • Low prices
  • Free shipping
  • Variety
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • Poor support
  • No way to contact them
  • Horrible customer service
  • Customer service
  • Slow shipping

Aliexpress and Gearbest Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

Aliexpress and Gearbest Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

Aliexpress and Gearbest Latest Reviews

Recent published reviews

I buy a dress and it shows that it deliver but I did not receive any thing ok I want them to now I don't receive it ok...

Read all 1907 reviews

ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct...

Read all 3479 reviews

Aliexpress and Gearbest Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (402 reviews)
  • Aliexpress Customer Care (214 reviews)
  • Aliexpress Account (98 reviews)
  • Gearbest Shipping Service (792 reviews)
  • Gearbest Customer Care (479 reviews)
  • Gearbest Website (157 reviews)