PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Gearbest

Aliexpress and Gearbest Overview

Total reviews
4048
3553
Company responses
0
0
Issues resolved
39
58

Aliexpress and Gearbest Consumer Ratings

Rank
83 out of 300 in Auctions and Marketplaces category
39 out of 779 in Gadgets and Accessories category
Customer service
73 in category
27 in category
Exchange, Refund and Cancellation Policy
60 in category
20 in category
Website
65 in category
37 in category
Product or Service Quality
66 in category
28 in category

Aliexpress and Gearbest Rating Details

Customer service
1.3 (1542 reviews)
3.1 (2475 reviews)
Reviewer's quote

...When I contact them through their Twitter customer service account, they keep ignoring my real issue and keep sending me a link to 'reactivate my account. ' I want my money back and I do not know how to make this happen..

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...Want to refund and customer service said to wait. I hate them!!!!!..

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Exchange, Refund and Cancellation Policy
1.4 (1378 reviews)
3.2 (2321 reviews)
Reviewer's quote

They are selling to minors with no permition to use parents credit card and wont offer refund..

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...I received one email on 13 March 2020 to say item not in stock and that I could either continue to wait or exchange item. They have no other IPX8 headphones for swimming on their website but still advertise the item ordered that is not in stock. I have sent 8 emails over 5 months...

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Website
2.1 (1361 reviews)
3.6 (2339 reviews)
Reviewer's quote

...This is hilarious, just a joke, this website, don´t buy from them!!!..

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...You can't give bad reviews on the website unless you receive the order, so they are very smart. Other clients can't see if someone wants to complain and share..

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Product or Service Quality
1.8 (1278 reviews)
3.4 (2201 reviews)
Reviewer's quote

...Spoke to chat service once. about 2 weeks ago, seller has still not issued me a refund..

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Zero tracking info Every time I contact costumer service that just say wait a few more days sometimes it doesnt get scanned, its all BS Im pissed off I was lied to about delivery time I think the company hasnt even shipped it like they Clame. Never again will I purchase from this company..

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Aliexpress and Gearbest Pros and Cons

Pros
  • Low prices
  • Free shipping
  • Good prices
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • Poor support
  • No way to contact them
  • Horrible customer service
  • Customer service
  • Slow shipping

Aliexpress and Gearbest Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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Aliexpress and Gearbest Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

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1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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Aliexpress and Gearbest Latest Reviews

Recent published reviews
No votes

Saying on my emails my shipment has been delivered! Iv had no parcels where is my shipment!! I wont a re fund or my...

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No votes

I LOST THE MICRO-RECEIVER FOR MY MODEL T30 HYSJ MOUSE. THREE TIMES I HAVE REQUESTED IF I COULD PURCHASE A REPLACEMENT...

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1

No order status, no confirmation email, money debited from my account and no way of contacting anyone in customer care....

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No votes

Order says delivered I never received it

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Aliexpress and Gearbest Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (785 reviews)
  • Aliexpress Customer Care (381 reviews)
  • Aliexpress Account (142 reviews)
  • Gearbest Shipping Service (814 reviews)
  • Gearbest Customer Care (486 reviews)
  • Gearbest Website (157 reviews)