PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Gearbest

Aliexpress and Gearbest Overview

Total reviews 7562 3549
Company responses 0 0
Issues resolved 59 60

Aliexpress and Gearbest Consumer Ratings

Rank
115 out of 372 in Auctions and Marketplaces category
41 out of 839 in Gadgets and Accessories category
Customer service
105 in category
33 in category
Exchange, Refund and Cancellation Policy
83 in category
28 in category
Website
100 in category
41 in category
Product or Service Quality
82 in category
28 in category

Aliexpress and Gearbest Rating Details

Customer service
1.3 (2867 reviews)
3.1 (2476 reviews)
Reviewer's quote

Customer service is nonexistent. This will be my last time shopping with them. You cannot reach a real live person..

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Best Regards Vivian Gearbest Customer Service http://www. gearbest. com/ attachment 1 attachment 2 attachment 3 attachment 4 christopher Davis At 10/13/2020 05:55:21 CSTWhat there Email address or how can I get contact with them C Davis Gearbest Customer Support At 10/15/2020 11:50:59 CST Dear...

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Exchange, Refund and Cancellation Policy
1.4 (2582 reviews)
3.1 (2323 reviews)
Reviewer's quote

...The seller promised that refund was to be made when the case was closed. Now I see that AliExpress closed my case of Dispute and stated that my arguments did not support my claim. There was no claims asked from AliExpress...

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...I would like a response and a refund. It should never take this long for a simple response. I want this canceled and I expect a prompt refund...

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Website
2 (2554 reviews)
3.6 (2347 reviews)
Reviewer's quote

...com website. According to our records, your message has been successfully delivered to the company. Have you heard from Aliexpress so far? What is the status of your communication with their customer service? Please take a few moments to leave public feedback, even if it's just a couple of words...

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Surprisingly Z-Yeuy Store seller has listed the same item still on sale on gearbest website and everyday increasing estimated shipping date by 1-2 days. How can gearbest allow such fraud seller to post his item on their website, until he clears/ship his past order?? He is a fraud seller as my 24th...

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Product or Service Quality
1.7 (2376 reviews)
3.4 (2207 reviews)
Reviewer's quote

Took my money and no product and still waiting and i will never order through this company again and you call and no one answered just a recording..

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...and I still dont have my phones even shipped out!! I already contacted the support center and fighting with them every day! They excuse is that the product is out of stock and they are forcing me to cancel the order so they can give me back my money. Even after I told them clearly that I dont want my money but my...

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Aliexpress and Gearbest Pros and Cons

Pros
  • Low prices
  • Cheap
  • Free shipping
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • Poor support
  • No customer service
  • Horrible customer service
  • Being cheated
  • Customer care

Aliexpress and Gearbest Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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Aliexpress and Gearbest Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searching fo...

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1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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Aliexpress and Gearbest Latest Reviews

Recent published reviews
No votes

I have placed an order through of 2 maternity dresses on april 21 and did not recieve it on may 4th. So I cancelled my...

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1

I made a purchase with gearbest back in February but I havent received my package nor any updates.I even emailed them...

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No votes

On 5-6-21 my package was stolen I went today to the post office and they said it was delivered and it is not their...

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No votes

Still haven't received my order. Getting pretty upset. Check tracking number and says cannot be found. About to go to...

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