PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Gearbest

Aliexpress and Gearbest Overview

Total reviews 5737 3587
Company responses 0 0
Issues resolved 47 59

Aliexpress and Gearbest Consumer Ratings

Rank
92 out of 318 in Auctions and Marketplaces category
40 out of 821 in Gadgets and Accessories category
Customer service
88 in category
28 in category
Exchange, Refund and Cancellation Policy
68 in category
24 in category
Website
79 in category
39 in category
Product or Service Quality
76 in category
30 in category

Aliexpress and Gearbest Rating Details

Customer service
1.3 (2216 reviews)
3.1 (2485 reviews)
Reviewer's quote

I've attempted to call, no response, chat & I get sent to a 'secure website' that asks me to PAY more money to access a technician in customer service to help me, needless to say, I didnt but attempted to 'chat 3 more times! All with the exact same responses, which I now suspect are computer...

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...Here it is now going into June I can't get a hold of anybody customer service, no one's answering my emails, and when I try to put a ticket in on the website it doesn't work. The chat feature just tells me to track it..

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Exchange, Refund and Cancellation Policy
1.4 (1993 reviews)
3.2 (2327 reviews)
Reviewer's quote

...I opened a dispute and requested a full refund and return. Seller was stalling and refuse to send me the return label so I can return the item. Seller was trying to manipulate me to cancel the dispute...

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...They are selling goods with no stock, the never give a money refund (only into store walllet) have slow shipping SCAMMERS NEVER BUY THERE IF YOU SMART..

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Website
2 (1967 reviews)
3.6 (2351 reviews)
Reviewer's quote

...Unacceptable! I was misled by website and search results. Don't populate results that don't match the criteria searched for..

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...When I went to the website, they said the order does not exist. I have a record of this with my bank and will have them reimburse me if you can not get my order to me ASAP or return my money. Very disappointed in your company...

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Product or Service Quality
1.7 (1844 reviews)
3.4 (2211 reviews)
Reviewer's quote

...Then they said they are not selling that kind of robot vacuum anymore and they dont understand that one year ago they promised three-year warranty for the product. So they are lying and cheating on selling the products and you cannot get your machine fixed or your money back. Please help me as soon as possible solving this problem! This is an almost $400 product and its a lie that...

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...They are scam haven't received my product or refund..

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Aliexpress and Gearbest Pros and Cons

Pros
  • Low prices
  • Free shipping
  • Cheap
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • Poor support
  • No customer service
  • Horrible customer service
  • Customer care
  • Being cheated

Aliexpress and Gearbest Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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Aliexpress and Gearbest Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

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1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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Aliexpress and Gearbest Latest Reviews

Recent published reviews
No votes

Hi so someone was able to trick me to thinking they were my bank provider and was able to steal my credit card...

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No votes

20041100962214288980 this is the tracking number of my order. I would like yo know when exactly i cant receive my order?

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No votes

A seller ok Ali express cursed me out. They called me a fool, they called me Bitch(their words), they called me a dog....

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1.5

after purchasing a 360 S5 robot vac from them 9 months ago, It stopped going back to base to recharge. It just stopped...

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Aliexpress and Gearbest Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (979 reviews)
  • Aliexpress Customer Care (505 reviews)
  • Aliexpress Account (156 reviews)
  • Gearbest Shipping Service (815 reviews)
  • Gearbest Customer Care (485 reviews)
  • Gearbest Website (157 reviews)