PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Ebay

Aliexpress and Ebay Overview

Total reviews
1873
1350
Company responses
0
0
Issues resolved
14
5

Aliexpress was first mentioned on PissedConsumer on Jan 3, 2011 and since then this brand received 1873 reviews. It is 523 reviews more than Ebay received since Sep 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Aliexpress customer support team than with Ebay customer service.

Aliexpress and Ebay Consumer Ratings

Rank
71 out of 469 in Auctions and Marketplaces category
76 out of 469 in Auctions and Marketplaces category
Customer service
70 in category
67 in category
Exchange, Refund and Cancellation Policy
58 in category
46 in category
Website
61 in category
66 in category

According to consumer ratings and reviews, Aliexpress ranks 5 points higher in the Auctions and Marketplaces category than Ebay. People gave Aliexpress 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 103 points higher than the worst rated brand in this category. At the same time, Ebay was rated 1.4 stars for Customer service criterion in this category and it is 106 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ebay has a higher rating than Aliexpress. Regarding Website criterion, consumers gave Aliexpress 2.3 stars and it is 65% greater than other in category. Ebay however was rated 2.2 stars and it is 62% greater than other in category.

Aliexpress and Ebay Rating Details

Customer service
1.4 (815 reviews)
1.4 (296 reviews)
Reviewer's quote

...The behavior of customer service under criticism. The reason is : refund 102 USD. They not preform this "huge" amount..

Hacsavecz Z

i was a long time customer since 2017 and was good standing. Never had a problem until december 3 when I get an email in my email address stating "account suspended/terminated" their reason abusive return policy. I called explaining to them is not my fault some sellers items dont work or are not as...

Nohemi
Exchange, Refund and Cancellation Policy
1.4 (737 reviews)
1.6 (260 reviews)
Reviewer's quote

I ordered some hair from aliexpress as I always do. I read all the reviews and decided to purchase the wig. Upon receiving wig was beautiful but i felt something was off it looked different from everyone elses but I did ask for quick shipping considering it was my birthday. The next couple of days...

Rion

He advertised on Ebay as New HP 15.6” i5-9300H NVIDIA GTX1050 4.1Ghz 8GB 256GB SSD Gaming Laptop for $200 discounted from $899. Super deal, need to sell fast as I need the cash for the holidays and I do not need this laptop. So I bought it and he sent me a box of magazines and no laptop. USPS...

Tony H
Website
2.3 (712 reviews)
2.2 (251 reviews)
Reviewer's quote

...Other company’s gave me discounts and special offers but I was looking forward to you because I like to use your website. I’m sad and disappointed..

PissedConsumer1712260

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

Aliexpress and Ebay Pros and Cons

Pros
  • Low prices
  • Free shipping
  • Variety
  • Website appeared to show desirable items
  • Access to consumers
  • Price
Cons
  • Customer service
  • Poor support
  • No way to contact them
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected

Aliexpress and Ebay Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

Aliexpress and Ebay Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

Aliexpress and Ebay Latest Reviews

Recent published reviews
2.6

This mail is regards to my order number 8007218765745786. Still it's showing waiting for the pickup after 10 days also i...

Read all 1873 reviews
1

Ordered a light on Nov 15th. Got an email on Nov 16th that they had suspended my account and an email saying the order...

Read all 1350 reviews

Aliexpress and Ebay Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (309 reviews)
  • Aliexpress Customer Care (209 reviews)
  • Aliexpress Account (99 reviews)
  • Ebay Account (158 reviews)
  • Ebay Customer Care (101 reviews)
  • Ebay Marketplace (44 reviews)