PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Aliexpress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Aliexpress

Dhgate and Aliexpress Overview

Total reviews
2699
1900
Company responses
0
0
Issues resolved
24
14

Dhgate was first mentioned on PissedConsumer on Jun 27, 2008 and since then this brand received 2699 reviews. It is 799 reviews more than Aliexpress received since Jan 3, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Dhgate customer support team and Aliexpress customer service.

Dhgate and Aliexpress Consumer Ratings

Rank
14 out of 471 in Auctions and Marketplaces category
71 out of 471 in Auctions and Marketplaces category
Customer service
15 in category
72 in category
Website
19 in category
63 in category
Exchange, Refund and Cancellation Policy
8 in category
61 in category

According to consumer ratings and reviews, Dhgate ranks 57 points higher in the Auctions and Marketplaces category than Aliexpress. People gave Dhgate 3.3 stars for Customer service criterion in Auctions and Marketplaces category and it is 163 points higher than the worst rated brand in this category. At the same time, Aliexpress was rated 1.4 stars for Customer service criterion in this category and it is 106 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Dhgate has a higher rating than Aliexpress. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Dhgate 3.1 stars and it is 96% greater than other in category. Aliexpress however was rated 1.4 stars and it is 66% greater than other in category.

Dhgate and Aliexpress Rating Details

Customer service
3.3 (1666 reviews)
1.4 (823 reviews)
Reviewer's quote

...Customer service for Dhgate itself is a joke. They have 3 ways to communicate with them but there all automated with preprogrammed answers and questions. I guess no one has ever had this problem before ( ya right) cause it doesn't understand what im saying...

Debra H

...I have been their customer for 8 years. They treat loyal customers like garbage. VERY VERY BAD CUSTOMER SERVICE!..

Kden
Website
3.6 (1633 reviews)
2.3 (718 reviews)
Reviewer's quote

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..

Lakeesha

Here is my last order on Aliexpress ! I can't trust anymore this website, their buyer protection is a shame ! I really lost hours of tests and explanations to be refunded, I lost money too : 30€55 for this order + 7€53 for the 1st order : 38€ spent on Aliexpress for 2 broken motherboards you can't...

Trumaine
Exchange, Refund and Cancellation Policy
3.1 (1597 reviews)
1.4 (744 reviews)
Reviewer's quote

Can I get refund from my order it is to small..

Suhayla

I ordered some hair from aliexpress as I always do. I read all the reviews and decided to purchase the wig. Upon receiving wig was beautiful but i felt something was off it looked different from everyone elses but I did ask for quick shipping considering it was my birthday. The next couple of days...

Rion

Dhgate and Aliexpress Pros and Cons

Pros
  • Customer service
  • Prices
  • Products
  • Low prices
  • Free shipping
  • Variety
Cons
  • Customer service
  • No refund
  • False tracking number
  • Customer service
  • Poor support
  • No way to contact them

Dhgate and Aliexpress Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

Dhgate and Aliexpress Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

Dhgate and Aliexpress Latest Reviews

Recent published reviews

I am so angry I ordered 4 handbags never recieved them. My name is Denise Curcio you gave me customer service number it...

Read all 2699 reviews
1

I have ordered a smartphone from a seller who is rated to be great called Asia Pacific, paid 38 euros for the DHL shippi...

Read all 1900 reviews

Dhgate and Aliexpress Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (447 reviews)
  • Dhgate Customer Care (400 reviews)
  • Dhgate Website (160 reviews)
  • Aliexpress Shipping Service (314 reviews)
  • Aliexpress Customer Care (212 reviews)
  • Aliexpress Account (99 reviews)