PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Aliexpress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Aliexpress

Dhgate and Aliexpress Overview

Total reviews
3297
4212
Company responses
0
0
Issues resolved
25
42

Dhgate and Aliexpress Consumer Ratings

Rank
15 out of 301 in Auctions and Marketplaces category
83 out of 301 in Auctions and Marketplaces category
Customer service
15 in category
77 in category
Website
17 in category
68 in category
Exchange, Refund and Cancellation Policy
10 in category
60 in category
Delivery Service
10 in category
59 in category

Dhgate and Aliexpress Rating Details

Customer service
3.1 (1829 reviews)
1.3 (1612 reviews)
Reviewer's quote

...The customer service here is horrible! Do not take a chance ordering from them. I feel like I have been a victim of fraud..

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...But you can only talk to customer service through premade computer question & answers that do not cover much of anything..

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Website
3.4 (1781 reviews)
2.1 (1429 reviews)
Reviewer's quote

...I spend over $400 on your company website and I dont think it's fair. Is this a scam or something??..

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I have order for more than 100 pounds sterling on your website and I Just found out that you gave to sellers à wrong adress ?? The address is not complete as it is on my account so I cannot receive all my order. So now impossible to have any customer service over the Phone or even on chat ?? What...

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Exchange, Refund and Cancellation Policy
3 (1739 reviews)
1.4 (1447 reviews)
Reviewer's quote

...I want a full refund or the press will get to hear about this..

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They canceled my order due to security reasons but still charged my bank and Im still waiting on a refund..

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Delivery Service
3.2 (1699 reviews)
1.7 (1330 reviews)
Reviewer's quote

stick to sellers that offer DHL delivery service ePacket sucks..

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I requested dispute due to delay with their delivery service. Ali Express judgement was on the sellers favour putting a responsibility on me that my order is held on customs i should wait. I recieved an email from aramex telling me in order for me recieve the product i should pay claims that is...

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Dhgate and Aliexpress Pros and Cons

Pros
  • Customer service
  • Prices
  • Pricing
  • Low prices
  • Free shipping
  • Good prices
Cons
  • Customer service
  • No refund
  • False tracking number
  • Customer service
  • Poor support
  • No way to contact them

Dhgate and Aliexpress Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

I ordered stuff and it came up to $100 something and it never came!

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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Dhgate and Aliexpress Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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Dhgate and Aliexpress Latest Reviews

Recent published reviews
1

I ordered 165 different items ,ranging from e bikes to baby scooters and inflatable slides end of March.6 orders have...

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No votes

Temperature termometer never received it order the last of April order number 801 289 020 4975926

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No votes

Confused i ordered a samsung tv power mother board but i dont have no way to track the order or item if i could gret...

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No votes

I haven't got my packages yet

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Dhgate and Aliexpress Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (572 reviews)
  • Dhgate Customer Care (418 reviews)
  • Dhgate Website (161 reviews)
  • Aliexpress Shipping Service (811 reviews)
  • Aliexpress Customer Care (392 reviews)
  • Aliexpress Account (145 reviews)