PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and DHgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DHgate
2.6
Aliexpress
DHgate

Aliexpress and DHgate Overview

Total reviews 20914 7579
Company responses 0 0
Issues resolved 308 66

Aliexpress and DHgate Consumer Ratings

Rank
150 out of 676 in Auctions and Marketplaces category
53 out of 676 in Auctions and Marketplaces category
Customer service
170 in category
48 in category
Exchange, Refund and Cancellation Policy
158 in category
49 in category
Website
143 in category
60 in category
Delivery Service
158 in category
51 in category

Aliexpress and DHgate Rating Details

Customer service
1.4
(7048 reviews)
2.4
(3124 reviews)
Reviewer's quote

I try to contact customer service do to I enter the wrong address. My correct address its 7732 Osage st Denver Co..

Read full review

...I contacted Dghate customer service via chat and they wanted me to pay $1 to file a dispute. I'm reporting to my credit card company as FRAUD!! My order confirmation # is 314********..

Read full review
Exchange, Refund and Cancellation Policy
1.4
(6372 reviews)
2.3
(2879 reviews)
Reviewer's quote

...I dont know whats going on, he is real seller or he scammer? Please help me for my package or refund my money by seller. Best Regard..

Read full review

...So I entered a dispute first for redelivery but I felt this seller couldn't be trusted and changed the dispute for a refund. The dispute favoured the seller so now I don't have the product and no money. The order number is 314********...

Read full review
Website
2
(6198 reviews)
2.8
(2945 reviews)
Reviewer's quote

...Made several attempts to call the number on website and there is no answer. I want my refund..

Read full review

Sehr geehrte Damen und Herren, Ich habe von Ihre Website ein Handy bestellt und miene Bestellung Nummer lautet : 314******** Ich habe bis jetzt gar keinen Email fรผr Bestรคtigung erhalten und trotzdem habe ich dafรผr bezahlt Ich will gerne meine Bestellung stornieren und mein Geld zurรผckbekommen...

Read full review
Delivery Service
1.6
(6107 reviews)
2.5
(2863 reviews)
Reviewer's quote

...dont use anymore that delivery service. Thank you..

Read full review

stick to sellers that offer DHL delivery service ePacket sucks..

Read full review

Aliexpress and DHgate Pros and Cons

Pros
  • Cheap
  • Low prices
  • Good prices
  • Customer service
  • Good price
  • Price
Cons
  • Customer service
  • No customer service
  • Poor support
  • Customer service
  • Poor problem resolution
  • I have not received order

Aliexpress and DHgate Most Positive Reviews

Top rated reviews
5

I HAVE LOST MY PHONE CELL AND I BUY ANOTHER ONE BUT I CANT REGAIN ACCESS TO MY ACCOUNT OF ALI EXPRESS AND I HAVE ORDERS...

Read full review
5

I have been using DHGate now for about a year and have only run into one problem: a seller was out of stock and so they...

Read full review
5

My account cannot be created. I write in the former my e-mail address and the password. The answer is always: name or pa...

Read full review
5

I have nothing but the best experience when buying from dhgate. They have products that have highest quality, and best...

Read full review

Aliexpress and DHgate Most Critical Reviews

Lowest rated reviews
1

Missing parts and bras arent the correct size, I will never do business with this company again, and I dont recommend...

Read full review
1

I placed an order on 2/8/24 and never received it. I contacted the seller many times for a tracking # and no reply. I...

Read full review
1

Recently I bought iPad screen from Phone Spare Parts store, the seller posts on web site that brand new and no scratch o...

Read full review
1

I ordered two pairs of shoes and the order went through and money was taken out of my bank account but was canceled on...

Read full review

Aliexpress and DHgate Latest Reviews

Recent published reviews
No votes

These guys are *** up. I ordered a few things from AliExpress and didnt receive all my order. Only some of the items...

Read full review
No votes

Cant get through to customer service I need a refund or a replace Order. I went to the address that the order was...

Read full review
3

Hi had an order two nightstands with ID(
818317****656746) ,I ordered around 12 January 2024 and yesterday 17-03-2024 is...

Read full review
No votes

My wife ordered the wrong bass the white one I wanted the custon purple active 5 string bass not the white

Read full review