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Aliexpress

Auctions and Internet Stores
  • 4 ISSUES RESOLVED
  • 896 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $289 AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Low prices 33
  • Free shipping 27
  • Price of the items 9
  • Product 8
  • Variety 8

Customers don't like

  • Poor support19
  • No way to contact them17
  • Return policy14
  • Customer service13
  • Payment issues6
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Dhgate

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1617 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $354 AVERAGE LOSS
3.4
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Customer service 33
  • Prices 18
  • Price 15
  • Products 15
  • Product diversity 13

Customers don't like

  • Customer service13
  • Being lied to11
  • Waste of time11
  • False tracking number8
  • No refund8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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melina3a
#1330337

Dhgate is best.

no online store is better than dhgate.

dhgate best online store in the worldwide.

melina3a
#1324321

both of them are excellent

for me Dhgate is better because:

1- dhgate has esteelauder serum in low price and good quality and i always buy it for myself and give it as gift to my beloved.

2 - Dhgate ships to Iran.but Aliexpress from 2015 don't ships to Iran .but in the list of countries you find Iran but don't sends to Iran.however we can still buy from Aliexpress with some Iranian telegram channels who has agents in Aliexpress and we pay them to buy items for us.but they request more and more money day bu day.we can't leave comment underneath our item.we can't receive Aliexpress coupons because we can't buy items in our account and Iranian telegram channel uses all coupons and don't give them to us as real customer.

**************

but aliexpress really has a wide range of items in lower price for example i need blackberry or beet powder and i can find them only in aliexpress.or some items you can find them in both aliexpress and dhgate but price in aliexpress is lower.for example i want to buy acupunture pen.

price in aliexpress is 39 and in dhgate is 52. and buyin it with telegram channel still is more cheap for me. or floor mural.both online shops sell mural stickers but aliexpress has a very wide range of all kinds of murals in lower price. you can find more buyer reviews in aliexpress and if you decided to buy something and you want to know whether it is good or not you can read reviews in aliexpress.

living in...

aliexpress and dhgate are both banned.we visit these websites with proxy server and very low speed.most of online stores don't ship to Iran.but we are just ordinary people with 0 degree knowledge of policy.you can't find good items with good quality in Iran .for example fruit powders .or if you can find them they are so so expensive.people in other countries must thanks God for born in other countries.they are lucky.good to them.

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Jer

I used Ali express a couple times......Got scammed for $800 and Ali express didn't care.....They have sellers on their site that are not credable and don't care................I give both Ali exprss and DHGates both a Zero on customer service.......It's not about you the consumer. It's about them and the dollar........

Tracey J
to Jer Manchester, England, United Kingdom #1323902

I would choose dhgate first over ali express as customer service is excellent and the buyers I deal with have no issues when asking for a refund. Always get correct tracking information and always receive goods not like ali express where alot of did not turn up.