PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Dhgate

Aliexpress and Dhgate Overview

Total reviews
1868
2694
Company responses
0
0
Issues resolved
14
24

Dhgate was first mentioned on PissedConsumer on Jun 27, 2008 and since then this brand received 2694 reviews. It is 826 reviews more than Aliexpress received since Jan 3, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Aliexpress customer support team and Dhgate customer service.

Aliexpress and Dhgate Consumer Ratings

Rank
71 out of 469 in Auctions and Marketplaces category
13 out of 469 in Auctions and Marketplaces category
Customer service
71 in category
14 in category
Exchange, Refund and Cancellation Policy
61 in category
7 in category
Website
61 in category
18 in category

According to consumer ratings and reviews, Dhgate ranks 58 points higher in the Auctions and Marketplaces category than Aliexpress. People gave Aliexpress 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 105 points higher than the worst rated brand in this category. At the same time, Dhgate was rated 3.3 stars for Customer service criterion in this category and it is 162 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Dhgate has a higher rating than Aliexpress. Regarding Website criterion, consumers gave Aliexpress 2.3 stars and it is 65% greater than other in category. Dhgate however was rated 3.6 stars and it is 90% greater than other in category.

Aliexpress and Dhgate Rating Details

Customer service
1.4 (814 reviews)
3.3 (1666 reviews)
Reviewer's quote

...The behavior of customer service under criticism. The reason is : refund 102 USD. They not preform this "huge" amount..

Hacsavecz Z

...Customer service for Dhgate itself is a joke. They have 3 ways to communicate with them but there all automated with preprogrammed answers and questions. I guess no one has ever had this problem before ( ya right) cause it doesn't understand what im saying...

Debra H
Exchange, Refund and Cancellation Policy
1.4 (737 reviews)
3.1 (1596 reviews)
Reviewer's quote

I ordered some hair from aliexpress as I always do. I read all the reviews and decided to purchase the wig. Upon receiving wig was beautiful but i felt something was off it looked different from everyone elses but I did ask for quick shipping considering it was my birthday. The next couple of days...

Rion

Can I get refund from my order it is to small..

Suhayla
Website
2.3 (711 reviews)
3.6 (1632 reviews)
Reviewer's quote

...Other company’s gave me discounts and special offers but I was looking forward to you because I like to use your website. I’m sad and disappointed..

PissedConsumer1712260

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..

Lakeesha

Aliexpress and Dhgate Pros and Cons

Pros
  • Low prices
  • Free shipping
  • Variety
  • Customer service
  • Prices
  • Products
Cons
  • Customer service
  • Poor support
  • No way to contact them
  • Customer service
  • No refund
  • False tracking number

Aliexpress and Dhgate Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

Aliexpress and Dhgate Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

Aliexpress and Dhgate Latest Reviews

Recent published reviews
1

Aliexpress Ook my $145.77 & I got Nothing! This has been going on since 11-01-2019 ! A dispute is going on now & read...

Read all 1868 reviews

I ordered a body kit for my 2003 gsxr 600 and it's still not come and I've had no email to explain. My order number is...

Read all 2694 reviews

Aliexpress and Dhgate Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (308 reviews)
  • Aliexpress Customer Care (208 reviews)
  • Aliexpress Account (99 reviews)
  • Dhgate Shipping Service (446 reviews)
  • Dhgate Customer Care (400 reviews)
  • Dhgate Website (160 reviews)