PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
2.6
Aliexpress
Dhgate

Aliexpress and Dhgate Overview

Total reviews 7563 5405
Company responses 0 0
Issues resolved 59 36

Aliexpress and Dhgate Consumer Ratings

Rank
115 out of 372 in Auctions and Marketplaces category
30 out of 372 in Auctions and Marketplaces category
Customer service
105 in category
20 in category
Exchange, Refund and Cancellation Policy
83 in category
19 in category
Website
100 in category
25 in category
Delivery Service
87 in category
23 in category

Aliexpress and Dhgate Rating Details

Customer service
1.3 (2867 reviews)
2.6 (2485 reviews)
Reviewer's quote

Customer service is nonexistent. This will be my last time shopping with them. You cannot reach a real live person..

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...WORST CUSTOMER SERVICE EVER!!!!!!..

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Exchange, Refund and Cancellation Policy
1.4 (2582 reviews)
2.6 (2311 reviews)
Reviewer's quote

...The seller promised that refund was to be made when the case was closed. Now I see that AliExpress closed my case of Dispute and stated that my arguments did not support my claim. There was no claims asked from AliExpress...

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Order Number: 332037**** I requested a refund after almost 2 months of placing this order and it had not been shipped the seller decided to not give me a refund and shipped my product the same day but it is still not saying that it has shipped I have messaged the seller multiple times and even told...

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Website
2 (2554 reviews)
3 (2372 reviews)
Reviewer's quote

...com website. According to our records, your message has been successfully delivered to the company. Have you heard from Aliexpress so far? What is the status of your communication with their customer service? Please take a few moments to leave public feedback, even if it's just a couple of words...

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...I will deliberately hunt down every review website possible and deliver this same negative review. These people are a scam and more than that, they are evil. I am a low income person and barely make ends meet...

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Delivery Service
1.6 (2416 reviews)
2.7 (2287 reviews)
Reviewer's quote

...here! My order was NOT received 3 months after I odered! Refund was asked, seller showed fake delivery status on dispute! He bypassed Aliexpress integrated delivery service by using "his own" delivery company!!!. So he showed as prove a report containing a shipping number nobody proved to be to be my order, not the address this was shipped! Report...

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stick to sellers that offer DHL delivery service ePacket sucks..

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Aliexpress and Dhgate Pros and Cons

Pros
  • Low prices
  • Cheap
  • Free shipping
  • Customer service
  • Pricing
  • Prices
Cons
  • Customer service
  • Poor support
  • No customer service
  • Customer service
  • No easy way to get in touch with company
  • I have not received order

Aliexpress and Dhgate Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your na...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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5

I ordered stuff and it came up to $100 something and it never came!

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Aliexpress and Dhgate Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searching fo...

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1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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Aliexpress and Dhgate Latest Reviews

Recent published reviews
No votes

I have placed an order through of 2 maternity dresses on april 21 and did not recieve it on may 4th. So I cancelled my...

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No votes

I ordered on April 11th and still haven't received my package or a refund I would not deal with them again. Then trying...

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No votes

On 5-6-21 my package was stolen I went today to the post office and they said it was delivered and it is not their...

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1

My shoes taking forever to come in the mail. They said it will be here within 2 weeks and I still didnt get anything

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