PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Dhgate

Aliexpress and Dhgate Overview

Total reviews 5743 4249
Company responses 0 0
Issues resolved 47 29

Aliexpress and Dhgate Consumer Ratings

Rank
92 out of 318 in Auctions and Marketplaces category
23 out of 318 in Auctions and Marketplaces category
Customer service
No votes
18 in category
Exchange, Refund and Cancellation Policy
No votes
18 in category
Website
No votes
22 in category
Delivery Service
No votes
19 in category

Aliexpress and Dhgate Rating Details

Customer service
No votes
2.8 (2130 reviews)
Reviewer's quote

...Aliexpress really need to fix the customer service / online chat! Very difficult to get response when there is problem! Best Regards, Hendrick Unsatisfied Customer..

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...This is the worst customer service I have ever had to deal with..

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Exchange, Refund and Cancellation Policy
No votes
2.8 (2015 reviews)
Reviewer's quote

...I opened a dispute and requested a full refund and return. Seller was stalling and refuse to send me the return label so I can return the item. Seller was trying to manipulate me to cancel the dispute...

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I ordered 3 pairs shoes for my son 48 days ago and still haven't received them and would like an explanation and possibly a refund..

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Website
No votes
3.2 (2040 reviews)
Reviewer's quote

...;; 2 more pending but out of my account (will process around 12 am), all for the exact same amount! I don't recall placing any orders & when I go on their website, under 'my orders', it says NO ORDERS. I've attempted to call, no response, chat & I get sent to a 'secure website' that asks me to PAY more money to access a technician in customer service ...

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...the website is a scam..

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Delivery Service
No votes
2.9 (1971 reviews)
Reviewer's quote

I requested dispute due to delay with their delivery service. Ali Express judgement was on the sellers favour putting a responsibility on me that my order is held on customs i should wait. I recieved an email from aramex telling me in order for me recieve the product i should pay claims that is...

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stick to sellers that offer DHL delivery service ePacket sucks..

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Aliexpress and Dhgate Pros and Cons

Pros
  • Low prices
  • Free shipping
  • Cheap
  • Customer service
  • Prices
  • Pricing
Cons
  • Customer service
  • Poor support
  • No customer service
  • Customer service
  • Very poor contact information
  • Poor problem resolution

Aliexpress and Dhgate Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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5

I ordered stuff and it came up to $100 something and it never came!

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Aliexpress and Dhgate Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

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1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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Aliexpress and Dhgate Latest Reviews

Recent published reviews
No votes

If I put a new address in my account will the seller see you?

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1

my refund on a laptop that i have not gotten yet

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2

Wrong size
Need to return
Please send return label to dollyschaub@yahoo.com

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1

i need a refund that i ordered been waitimn three days

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Aliexpress and Dhgate Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (983 reviews)
  • Aliexpress Customer Care (504 reviews)
  • Aliexpress Account (156 reviews)
  • Dhgate Shipping Service (686 reviews)
  • Dhgate Customer Care (433 reviews)
  • Dhgate Website (166 reviews)