PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Dhgate

Aliexpress and Dhgate Overview

Total reviews
2184
2753
Company responses
0
0
Issues resolved
21
24

Dhgate was first mentioned on PissedConsumer on Jun 27, 2008 and since then this brand received 2753 reviews. It is 569 reviews more than Aliexpress received since Jan 3, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Aliexpress customer support team and Dhgate customer service.

Aliexpress and Dhgate Consumer Ratings

Rank
59 out of 430 in Auctions and Marketplaces category
12 out of 430 in Auctions and Marketplaces category
Customer service
63 in category
13 in category
Exchange, Refund and Cancellation Policy
53 in category
7 in category
Website
56 in category
15 in category

According to consumer ratings and reviews, Dhgate ranks 47 points higher in the Auctions and Marketplaces category than Aliexpress. People gave Aliexpress 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 97 points higher than the worst rated brand in this category. At the same time, Dhgate was rated 3.2 stars for Customer service criterion in this category and it is 147 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Dhgate has a higher rating than Aliexpress. Regarding Website criterion, consumers gave Aliexpress 2.2 stars and it is 65% greater than other in category. Dhgate however was rated 3.6 stars and it is 91% greater than other in category.

Aliexpress and Dhgate Rating Details

Customer service
1.4 (922 reviews)
3.2 (1678 reviews)
Reviewer's quote

...There is no customer service for me to contact. I have spent 4hours today going round in circles on the website. I have been a customer for years and always got a response, but now I do not know what to do...

Dorothy B

...I have chatting live with customer service 5 times already, sent emails to service@dhgate. co , the last email was sent a week ago and no reply yet!!!..

tomtom
Exchange, Refund and Cancellation Policy
1.4 (830 reviews)
3.1 (1609 reviews)
Reviewer's quote

I never received my order I put in a request for refund and now I can’t find my order, but The payment was definitely taken out of my account and now I can’t reach Ali or the seller. Ali express sucks, they stole my money it’s not the amount it’s the PRINCIPAL!!!!!!..

Tamika R

I never got my tool or refund back..

Shadrick
Website
2.2 (794 reviews)
3.6 (1642 reviews)
Reviewer's quote

I have been contacting AliExpress website everyday for over two weeks and all I get is frustrated and the run around from them. All I want is for them to refund the amount of the original transaction that they never even acknowledge which is why I placed the second order. Ive even offered to send...

Teresa M

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..

Lakeesha

Aliexpress and Dhgate Pros and Cons

Pros
  • Low prices
  • Free shipping
  • Variety
  • Customer service
  • Prices
  • Products
Cons
  • Customer service
  • Poor support
  • No way to contact them
  • Customer service
  • No refund
  • False tracking number

Aliexpress and Dhgate Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

Aliexpress and Dhgate Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

Aliexpress and Dhgate Latest Reviews

Recent published reviews

Please help me.
Can't connect to my account and even after I reset my password many times It's written a password error....

Read all 2184 reviews

My account got hacked and then I was blocked. I have tried to open a different account with a different card. No luck....

Read all 2753 reviews

Aliexpress and Dhgate Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (476 reviews)
  • Aliexpress Customer Care (246 reviews)
  • Aliexpress Account (106 reviews)
  • Dhgate Shipping Service (486 reviews)
  • Dhgate Customer Care (403 reviews)
  • Dhgate Website (160 reviews)