PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Dhgate

Aliexpress and Dhgate Overview

Total reviews
4213
3298
Company responses
0
0
Issues resolved
42
25

Aliexpress and Dhgate Consumer Ratings

Rank
83 out of 301 in Auctions and Marketplaces category
15 out of 301 in Auctions and Marketplaces category
Customer service
78 in category
15 in category
Exchange, Refund and Cancellation Policy
61 in category
10 in category
Website
69 in category
17 in category
Product or Service Quality
69 in category
13 in category

Aliexpress and Dhgate Rating Details

Customer service
1.3 (1613 reviews)
3.1 (1829 reviews)
Reviewer's quote

...But you can only talk to customer service through premade computer question & answers that do not cover much of anything..

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...The customer service here is horrible! Do not take a chance ordering from them. I feel like I have been a victim of fraud..

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Exchange, Refund and Cancellation Policy
1.4 (1448 reviews)
3 (1739 reviews)
Reviewer's quote

They canceled my order due to security reasons but still charged my bank and Im still waiting on a refund..

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...I want a full refund or the press will get to hear about this..

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Website
2.1 (1430 reviews)
3.4 (1781 reviews)
Reviewer's quote

I have order for more than 100 pounds sterling on your website and I Just found out that you gave to sellers à wrong adress ?? The address is not complete as it is on my account so I cannot receive all my order. So now impossible to have any customer service over the Phone or even on chat ?? What...

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...I spend over $400 on your company website and I dont think it's fair. Is this a scam or something??..

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Product or Service Quality
1.8 (1336 reviews)
3.3 (1696 reviews)
Reviewer's quote

My product was delivered to wrong address in a whole different state not even close to the one I provided..

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...Very poor service..

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Aliexpress and Dhgate Pros and Cons

Pros
  • Low prices
  • Free shipping
  • Good prices
  • Customer service
  • Prices
  • Pricing
Cons
  • Customer service
  • Poor support
  • No way to contact them
  • Customer service
  • No refund
  • False tracking number

Aliexpress and Dhgate Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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5

I ordered stuff and it came up to $100 something and it never came!

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Aliexpress and Dhgate Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

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1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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Aliexpress and Dhgate Latest Reviews

Recent published reviews
3.2

my order was shipped to the atlanta distribution trade center instead of my house when i included the shipping address

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No votes

I ordered my banger bowl a LONG time ago. Everytime I try to sign into my account on dhgate it tells me my account...

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No votes

Temperature termometer never received it order the last of April order number 801 289 020 4975926

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1

I ordered 165 different items ,ranging from e bikes to baby scooters and inflatable slides end of March.6 orders have...

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Aliexpress and Dhgate Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (811 reviews)
  • Aliexpress Customer Care (392 reviews)
  • Aliexpress Account (145 reviews)
  • Dhgate Shipping Service (572 reviews)
  • Dhgate Customer Care (418 reviews)
  • Dhgate Website (161 reviews)