PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Dhgate

Aliexpress and Dhgate Overview

Total reviews 6318 4545
Company responses 0 0
Issues resolved 52 30

Aliexpress and Dhgate Consumer Ratings

Rank
94 out of 325 in Auctions and Marketplaces category
24 out of 325 in Auctions and Marketplaces category
Customer service
90 in category
17 in category
Exchange, Refund and Cancellation Policy
75 in category
18 in category
Website
82 in category
21 in category
Delivery Service
76 in category
18 in category

Aliexpress and Dhgate Rating Details

Customer service
1.3 (2425 reviews)
2.8 (2218 reviews)
Reviewer's quote

0 customer service experience. No communication No tracking 0 reliable service..

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...2 times reached to customer service. I know of other people with the same issues and then are told their bank " cancelled" a bunch of orders but yet they are orders they never placed in the first place...

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Exchange, Refund and Cancellation Policy
1.4 (2182 reviews)
2.7 (2084 reviews)
Reviewer's quote

...I also have a refund pending on a return I shipped, and the seller is claiming not have received it. In total, I'm out $235. 19...

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...they said order will take up to 10 days its been 4 months now they saying it will be delivered 01/04/2021 and I cannot dispute since its on its way or get a refund trust me I will get my refund...

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Website
2 (2156 reviews)
3.2 (2121 reviews)
Reviewer's quote

:angry::angry: this website is a scam i need my refund..

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...DHgate website say they honor Visa cards and my card is in with the DARDEN credit union..

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Delivery Service
1.6 (2057 reviews)
2.9 (2055 reviews)
Reviewer's quote

I requested dispute due to delay with their delivery service. Ali Express judgement was on the sellers favour putting a responsibility on me that my order is held on customs i should wait. I recieved an email from aramex telling me in order for me recieve the product i should pay claims that is...

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stick to sellers that offer DHL delivery service ePacket sucks..

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Aliexpress and Dhgate Pros and Cons

Pros
  • Low prices
  • Cheap
  • Free shipping
  • Customer service
  • Pricing
  • Prices
Cons
  • Customer service
  • Poor support
  • No customer service
  • Customer service
  • Stole my money and wasted my time
  • Very poor contact information

Aliexpress and Dhgate Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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5

I ordered stuff and it came up to $100 something and it never came!

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Aliexpress and Dhgate Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searching fo...

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1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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Aliexpress and Dhgate Latest Reviews

Recent published reviews
1

I have tried to talk to seller and they are not hearing me since October 21 2020 my order has been at the same place...

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No votes

Wrong size shoe! Still missing black pair

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1

never heard of this company until a fraudulent charge happened

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No votes

I need you guys to send me a tracking number please

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Aliexpress and Dhgate Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (1044 reviews)
  • Aliexpress Profile (99 reviews)
  • Aliexpress Claim (70 reviews)
  • Dhgate Shipping Service (724 reviews)
  • Dhgate Marketplace (112 reviews)
  • Dhgate Profile (31 reviews)