PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Banggood as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Banggood

Aliexpress and Banggood Overview

Total reviews 5961 386
Company responses 0 0
Issues resolved 48 6

Aliexpress and Banggood Consumer Ratings

Rank
94 out of 323 in Auctions and Marketplaces category
99 out of 323 in Auctions and Marketplaces category
Customer service
84 in category
82 in category
Exchange, Refund and Cancellation Policy
69 in category
68 in category
Website
75 in category
96 in category
Delivery Service
69 in category
79 in category

Aliexpress and Banggood Rating Details

Customer service
1.3 (2307 reviews)
1.3 (154 reviews)
Reviewer's quote

Aliexpress are con artist! Theres no hope with customer service, the phone service never works! You can call during reasonable times and youd still get voicemail. I was supposed to be refunded $108 weeks ago and they never issued it! Not only that. Sellers are liars and will do anything to not lose...

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called customer service never did call me back. tell them about everything that happened..

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Exchange, Refund and Cancellation Policy
1.4 (2078 reviews)
1.4 (144 reviews)
Reviewer's quote

...So, I made a dispute and asked for refund but the seller denied it in the dispute. I had uploaded all the proofs about poor screen quality. After 14 days AliExpress dispute management stepped in and gave decision in my favor...

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I called yesterday and spoke to someone and I said I wanted a refund because my shipping status said expired and she said to respond to some random email saying that and I did. I get another email saying the product should get to me next month. Like no, I WANT A REFUND..

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Website
2 (2055 reviews)
1.8 (143 reviews)
Reviewer's quote

I ordered two drone batteries on August 14th still have not received them I tried to check my order status on your website you wiped it clean. you should have sent me a text to see if I received them. can you find out where they are and send me a text message..

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I've made contact with the company through five emails explaining that the product has not arrived and they say it has even though their own website indicates it has only made it to Nevada. They say they want proof from my postal carrier that it was not delivered. I'm not sure how one could even do...

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Delivery Service
1.6 (1951 reviews)
1.5 (144 reviews)
Reviewer's quote

I requested dispute due to delay with their delivery service. Ali Express judgement was on the sellers favour putting a responsibility on me that my order is held on customs i should wait. I recieved an email from aramex telling me in order for me recieve the product i should pay claims that is...

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Incorrect customer service number its crazy!..

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Aliexpress and Banggood Pros and Cons

Pros
  • Low prices
  • Free shipping
  • Cheap
  • No pros
  • Lots of products
  • Website and ordering process
Cons
  • Customer service
  • Poor support
  • No customer service
  • Customer service
  • Need better customer service
  • No customer service

Aliexpress and Banggood Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

Customer service number 8637+572246//@//8927+151499
Customer service number 8637+572246//@//8927+151499
Customer service n...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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5

I made a mistake by ordering your face mask because I ordered the same merchandise few days ago from the other company....

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Aliexpress and Banggood Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searching fo...

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1

I've ordered two phones in June and paid for a quick delivery in 10 to 15 days but the shipping company is supposed to...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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1

I bought a pocophone f1 in February and the tracking number given to me showed that it had been stolen in Roissy on...

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Aliexpress and Banggood Latest Reviews

Recent published reviews
No votes

Im checking to see when will my order be shipped to my house. I tried to contact the company but they read one of my...

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No votes

I'm still haven't recieved my package since agost 22 2020
And it was charged from my account called banggod contact numbe...

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1

All efforts to get an online customer care representave has failed, i have a lot of queries that needs to be resolved.

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No votes

Due to my order that was made and charged from my account on agost 22/ 2020 and up to this date I haven't recieved it,al...

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Aliexpress and Banggood Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (999 reviews)
  • Aliexpress Profile (92 reviews)
  • Aliexpress Claim (65 reviews)
  • Banggood Shipping Service (42 reviews)