PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Banggood as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Banggood

Aliexpress and Banggood Overview

Total reviews
5068
282
Company responses
0
0
Issues resolved
44
3

Aliexpress and Banggood Consumer Ratings

Rank
83 out of 308 in Auctions and Marketplaces category
101 out of 308 in Auctions and Marketplaces category
Customer service
No votes
81 in category
Exchange, Refund and Cancellation Policy
No votes
74 in category
Website
No votes
94 in category
Delivery Service
No votes
81 in category

Aliexpress and Banggood Rating Details

Customer service
No votes
1.3 (105 reviews)
Reviewer's quote

Hello Customer Service, I payed but i never get the package. The Status is "its delivered" but i have a official statement of the postoffice that they wassent able to deliver, so they send it back to turkey. Now the seller doessent answered and the case is already closed...

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What really upsets me is for that whole period time all the customer service people did at Banggood was lie to me. Telling me it was on the way and showing me the same tracking information that showed it had not even left China, instead of telling me the truth and saying it was delayed because of...

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Exchange, Refund and Cancellation Policy
No votes
1.3 (91 reviews)
Reviewer's quote

I havent received my refund Yet..

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...this issue being keep going for a year and last month Banggod agreed to pay 140 AUD refund...

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Website
No votes
1.8 (92 reviews)
Reviewer's quote

...Website said it was in stock, wasn't true, after 20 days the seller shipped from China instead, meaning customs, taxes etc. AliExpress can't help till a few months extra has passed by..

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I opened a dispute with website and I kindly asked them to a working replacement their response was offering me $30 for $152 item that I purchased partly with my bonuses on the website and keep the broken item (which I cant use). I told them I need this item for my project and I am loosing time. I...

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Delivery Service
No votes
1.4 (96 reviews)
Reviewer's quote

I requested dispute due to delay with their delivery service. Ali Express judgement was on the sellers favour putting a responsibility on me that my order is held on customs i should wait. I recieved an email from aramex telling me in order for me recieve the product i should pay claims that is...

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...see the status of my shipment, and noticed that the item was still in the "Processing" status! Hence, I Instant Chatted to one of the On-line Chat Customer Service Reps to see what was going on. They indicated that an issue had occurred during my payment, and that the payment was now successful. However, at this time I decided that I was...

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Aliexpress and Banggood Pros and Cons

Pros
  • Low prices
  • Free shipping
  • Cheap
  • Lots of products
  • Website and ordering process
  • No pros
Cons
  • Customer service
  • Poor support
  • No way to contact them
  • Need better customer service
  • No customer service
  • Customer service

Aliexpress and Banggood Most Positive Reviews

Top rated reviews
5

I purchased 3 pairs of sunglases from MAeve Uma. The sent me someone else's order with only two sunglasses which were...

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5

Customer service number 8637+572246//@//8927+151499
Customer service number 8637+572246//@//8927+151499
Customer service n...

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5

all i have had is good experiences. I was looking for both front and rear seat covers for my car, and I found some very...

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5

I made a mistake by ordering your face mask because I ordered the same merchandise few days ago from the other company....

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Aliexpress and Banggood Most Critical Reviews

Lowest rated reviews
1

Hi,

I would like to alert all of you to a dishonest merchant using Aliexpress to cheat buyers of money.

I was searchin...

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1

I've ordered two phones in June and paid for a quick delivery in 10 to 15 days but the shipping company is supposed to...

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1

I ordered a dress through aliexpess 2 months ago.The company said they shipped the items but there is no response.

I c...

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1

I bought a pocophone f1 in February and the tracking number given to me showed that it had been stolen in Roissy on...

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Aliexpress and Banggood Latest Reviews

Recent published reviews
No votes

MY ORDER NEVER ARRIVED AFTER MORE THAT MONTH SINCE I ORDERED AND THE SELLER BLOCKED MY MESSAGES.
I AM REQUESTING TO CANCE...

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No votes

I was trying to track my package but I clicked the wrong button and accidentally clicked the button that said it had...

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1

i dont have my ordered and it says its delivered

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No votes

I put in an order for 4 hats on May 26 2020 fast forward July 12 and still haven't received nothing not even a track...

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Aliexpress and Banggood Products and Services

Most reviewed product and services
  • Aliexpress Shipping Service (883 reviews)
  • Aliexpress Customer Care (439 reviews)
  • Aliexpress Account (149 reviews)
  • Banggood Shipping Service (31 reviews)
  • Banggood Customer Care (22 reviews)