PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Alienware and Xidax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Alienware
2.0
Xidax
2.7
Alienware
Xidax

Alienware and Xidax Overview

Total reviews 65 8
Company responses 0 0
Issues resolved 0 1

Alienware and Xidax Consumer Ratings

Rank
487 out of 2899 in Appliances and Electronics category
223 out of 2899 in Appliances and Electronics category
Customer service
582 in category
180 in category
Price Affordability
756 in category
571 in category
Website
237 in category
233 in category
Style and Design
350 in category
186 in category

Alienware and Xidax Rating Details

Customer service
1.3
(17 reviews)
2.5
(4 reviews)
Reviewer's quote

... Send an email to people who placed orders - Place a notification on the site for anyone placing new orders now - Place a sticky on your own forum - Tell your customer service team what's going on - Give people a general estimation 2- Your team send customers round in circles. Twitter reps didn't respond until I ta...

Read full review

Customer service was amazing! Drew was my salesman and did a wonderful job assisting me with my build. I was gaming and told someone in the room what I experienced and they ordered one form Drew and I am awaiting my finders fee. I highly recommend XIDAX without a doubt the best gaming PC made! They...

Read full review
Price Affordability
1.8
(16 reviews)
2.2
(5 reviews)
Reviewer's quote

bought a refurbished one i expected only a year,but 3 months and a hard drive 1 month after that another hard drive.junk.......

Read full review

Contacted them over and over they respond but issues with the computer are still not fixed after sending back for repair, just would rather have a refund to my a new laptop that actually works with out beeping and shutting down for no apparent reason. I bought it for a reason.. to use

Read full review
Website
2.7
(16 reviews)
2.8
(4 reviews)
Reviewer's quote

bought refurbished but expected it to last at least a year,but only 3 months right after the warranty expired,trying to get the alienware system back but nothing,will not buy another one biggest peice of expensive junkwith no help from dell or any one always wanting money for junk products,as far...

Read full review

...They obviously cherry pick the reviews on their website..

Read full review
Style and Design
2.9
(15 reviews)
3.7
(3 reviews)
Reviewer's quote

Purchased a Alienware 17R4 a 1 1/2 years ago. Since this time Dell has sent a technician to fix this POS 15 times. Now they refuse to replace the system and made me send it into the service department even though my Extended Warranty specifically say ONSITE repair. On May 6th the process started to...

Read full review

No items

Alienware and Xidax Pros and Cons

Pros
  • Pc when it worked
  • Laptop when it works
  • Product
  • For xidax to fix my pc so i can enjoy my new pc
Cons
  • Broken computer
  • Repair services
  • Quality
  • Worst is their customer service

Alienware and Xidax Most Positive Reviews

Top rated reviews
3.8

The customer service sucked. They made me wait 30 minutes for someone to reach me and they gave me a person that told...

Read full review
5

XIDAX is amazing and is by far the leading gaming PC company! I have mine it is completely what I ordered and it...

Read full review
3.5

For those of you that have placed orders, you'll probably know by now that you're not getting your laptops as per the...

Read full review
No votes

Alienware and Xidax Most Critical Reviews

Lowest rated reviews
1

Tried alienware on my computer and when looking for storage space found that alienware had left 2 G of files on...

Read full review
1

I"I recently bought xidax and I can tell you its awful. They messed my order up so bad I had to send the computer back...

Read full review
1

bought a refurbished one i expected only a year,but 3 months and a hard drive 1 month after that another hard...

Read full review
1.5

Uhhhh! I was on Xidax's site and this guy was so rude! I looked at the processors, and wrote "wow these cpus are...

Read full review

Alienware and Xidax Latest Reviews

Recent published reviews
No votes

hello my name is erik i bought this pc when i goet that seplments money and i know its out of date but i need help its...

Read full review
No votes

show was helping me with my pc is he still available the test he ran on my pc came back and said it had a memory...

Read full review
1

bought refurbished but expected it to last at least a year,but only 3 months right after the warranty expired,trying to...

Read full review
No votes

bought pre-build pc from Xidex after couples day not even week my pc start lagging and stuttering every game i play so...

Read full review