PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Alienware and Xidax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Alienware
Xidax

Alienware and Xidax Overview

Total reviews
59
6
Company responses
0
0
Issues resolved
0
1

Alienware and Xidax Consumer Ratings

Rank
201 out of 1792 in Appliances and Electronics category
101 out of 1792 in Appliances and Electronics category
Customer service
249 in category
72 in category
Price Affordability
401 in category
322 in category
Style and Design
111 in category
79 in category
Warranty
197 in category
84 in category

Alienware and Xidax Rating Details

Customer service
1.4 (14 reviews)
2.5 (4 reviews)
Reviewer's quote

... Send an email to people who placed orders - Place a notification on the site for anyone placing new orders now - Place a sticky on your own forum - Tell your customer service team what's going on - Give people a general estimation 2- Your team send customers round in circles. Twitter reps didn't respond until I tag...

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Customer service was amazing! Drew was my salesman and did a wonderful job assisting me with my build. I was gaming and told someone in the room what I experienced and they ordered one form Drew and I am awaiting my finders fee. I highly recommend XIDAX without a doubt the best gaming PC made! They...

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Price Affordability
1.9 (14 reviews)
2.2 (5 reviews)
Reviewer's quote

Purchased a Alienware 17R4 a 1 1/2 years ago. Since this time Dell has sent a technician to fix this POS 15 times. Now they refuse to replace the system and made me send it into the service department even though my Extended Warranty specifically say ONSITE repair. On May 6th the process started to...

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Contacted them over and over they respond but issues with the computer are still not fixed after sending back for repair, just would rather have a refund to my a new laptop that actually works with out beeping and shutting down for no apparent reason. I bought it for a reason.. to use

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Style and Design
3.2 (13 reviews)
3.7 (3 reviews)
Reviewer's quote

Alienware 15 r3, i7700hq gtx 1070 All good for first (about) 9 months. Sent laptop to Alienware (in texas I think) for maintenance for heating issues, they replay heat sink, main logic board, and wifi adapter (at least that's what they said). Next day I find out that the ram needs to be reseated...

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I"I recently bought xidax and I can tell you its awful. They messed my order up so bad I had to send the computer back it was completely missing the connections to the hard drive. I had it completely reconfigured because the man that sold it to me rushed me through the ordering process. Customer...

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Warranty
1.7 (13 reviews)
2.5 (4 reviews)
Reviewer's quote

...a system that was three and a half years old! When I called Alienware to get it repaired they said that they would not repair it because my 3 year extended warranty had run out. Even when I offered to pay them to repair it, they refused and told me they don't repair systems that old. 3 and a half years! I will not recommend Alienware to anyone and will never buy their *** computers...

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Uhhhh! I was on Xidax's site and this guy was so rude! I looked at the processors, and wrote "wow these cpus are expensive." He wrote back saying "tell that to Intel." Dont buy from xidax

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Alienware and Xidax Pros and Cons

Pros
  • Pc when it worked
  • Laptop when it works
  • Product
  • For xidax to fix my pc so i can enjoy my new pc
Cons
  • Broken computer
  • Repair services
  • Quality
  • Worst is their customer service

Alienware and Xidax Most Positive Reviews

Top rated reviews
3.8

The customer service sucked. They made me wait 30 minutes for someone to reach me and they gave me a person that told...

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5

XIDAX is amazing and is by far the leading gaming PC company! I have mine it is completely what I ordered and it...

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3.5

For those of you that have placed orders, you'll probably know by now that you're not getting your laptops as per the...

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No votes

Alienware and Xidax Most Critical Reviews

Lowest rated reviews
1

Hohoho! there are so many reason not to buy an alienware and this story is one of those reason, and i must admit I can t...

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1

I"I recently bought xidax and I can tell you its awful. They messed my order up so bad I had to send the computer back...

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1

A year and half ago I spent over $4,000 (including the warranted) on the best possible M17 I could buy. I had read about...

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1.5

Uhhhh! I was on Xidax's site and this guy was so rude! I looked at the processors, and wrote "wow these cpus are...

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Alienware and Xidax Latest Reviews

Recent published reviews
1

Purchased a Alienware 17R4 a 1 1/2 years ago. Since this time Dell has sent a technician to fix this POS 15 times. Now...

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2

Contacted them over and over they respond but issues with the computer are still not fixed after sending back for...

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No votes

Hello I was in regards to my Alienware. I purchased the unit off of eBay & am running into some issues with the person I...

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No votes

Got my X5 finally and it performed wonderfully but I came home today (3 days after it came) and it wouldn't turn on....

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Alienware and Xidax Products and Services

Most reviewed product and services
  • Alienware Shipping Service (1 review)
  • Alienware 15 R3 Laptop (1 review)
  • Alienware Aurora R4 Desktop Computer (1 review)
  • Xidax Customer Care (2 reviews)