Alienware vs Xidax: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Alienware and Xidax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Alienware

2.0

Xidax

Has verified representatives

2.7

Alienware

Xidax

Alienware and Xidax Overview

Total reviews

Company responses

Issues resolved

Alienware was first mentioned on PissedConsumer on Jul 17, 2007 and since then this brand received 59 reviews. It is 53 reviews more than Xidax received since Oct 20, 2015.

Alienware and Xidax Consumer Ratings

Rank

189 out of 2894 in Appliances and Electronics category

87 out of 2894 in Appliances and Electronics category

Customer service

216 in category

73 in category

Price Affordability

356 in category

281 in category

Website

84 in category

123 in category

According to consumer ratings and reviews, Xidax ranks 102 points higher in the Appliances and Electronics category than Alienware. People gave Alienware 1.4 stars for Customer service criterion in Appliances and Electronics category and it is 430 points higher than the worst rated brand in this category. At the same time, Xidax was rated 2.5 stars for Customer service criterion in this category and it is 573 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Xidax has a higher rating than Alienware. Regarding Website criterion, consumers gave Alienware 3 stars and it is 87% greater than other in category. Xidax however was rated 2.8 stars and it is 81% greater than other in category.

Alienware and Xidax Rating Details

Customer service

1.4 (14 reviews)

2.5 (4 reviews)

Reviewer's quote

...Turned into have to *** work to have a tech service come replace the motherboard. Turned into sending it in for them to only put a new wirelesscard in. And came back still not working...

PissedConsumer1054079

Customer service was amazing! Drew was my salesman and did a wonderful job assisting me with my build. I was gaming and told someone in the room what I experienced and they ordered one form Drew and I am awaiting my finders fee. I highly recommend XIDAX without a doubt the best gaming PC made! They...

PissedConsumer1111325

Price Affordability

1.9 (14 reviews)

2.2 (5 reviews)

Reviewer's quote

Purchased a Alienware 17R4 a 1 1/2 years ago. Since this time Dell has sent a technician to fix this POS 15 times. Now they refuse to replace the system and made me send it into the service department even though my Extended Warranty specifically say ONSITE repair. On May 6th the process started to...

Fred V

Contacted them over and over they respond but issues with the computer are still not fixed after sending back for repair, just would rather have a refund to my a new laptop that actually works with out beeping and shutting down for no apparent reason. I bought it for a reason.. to use

Sonya w

Website

3 (13 reviews)

2.8 (4 reviews)

Reviewer's quote

Alienware 15 r3, i7700hq gtx 1070 All good for first (about) 9 months. Sent laptop to Alienware (in texas I think) for maintenance for heating issues, they replay heat sink, main logic board, and wifi adapter (at least that's what they said). Next day I find out that the ram needs to be reseated...

kerry p

...They obviously cherry pick the reviews on their website..

Donnelle

Alienware and Xidax Pros and Cons

Pros

Pc when it worked
Laptop when it works
Product

For xidax to fix my pc so i can enjoy my new pc

Cons

Broken computer
Repair services
Quality

Worst is their customer service

Alienware and Xidax Most Positive Reviews

Top rated reviews

3.4

For those of you that have placed orders, you'll probably know by now that you're not getting your laptops as per the...

XIDAX is amazing and is by far the leading gaming PC company! I have mine it is completely what I ordered and it...

Alienware and Xidax Most Critical Reviews

Lowest rated reviews

Hohoho! there are so many reason not to buy an alienware and this story is one of those reason, and i must admit I can t...

I"I recently bought xidax and I can tell you its awful. They messed my order up so bad I had to send the computer back...

Alienware and Xidax Latest Reviews

Recent published reviews

Purchased a Alienware 17R4 a 1 1/2 years ago. Since this time Dell has sent a technician to fix this POS 15 times. Now...

Read all 59 reviews

1.9

Contacted them over and over they respond but issues with the computer are still not fixed after sending back for...

Read all 6 reviews

Alienware and Xidax Products and Services

Most reviewed product and services

Alienware Shipping Service (1 review)
Alienware 15 R3 Laptop (1 review)
Alienware Aurora R4 Desktop Computer (1 review)

Xidax Customer Care (2 reviews)

How would you compare Alienware vs Xidax?

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Anonymous Eric Nov 16, 2018 #1598271

Alienware is TRASH.. if you buy a Xidax pc and it starts up without an error, you already have a better PC.. Took over two months of misery trying to sort my Brand new AREA 51 and ultimately had to return TWO machines and then wait 2 weeks for a refund...

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