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Alienware

Computers
  • 0 ISSUES RESOLVED
  • 52 TOTAL REVIEWS
  • $70.6K CLAIMED LOSSES
  • $2.4K AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Staff
Exchange, Refund and Cancellation Policy
  • Design of the build and hardware 1
  • Laptop when it works 1
  • Option to customize gear 1
  • Pc when it worked 1

Customers don't like

  • Customer support3
  • Broken computer2
  • Crashing while playing2
  • Send you around in circles to different departments1
  • Unskilled technicians1

Products by Alienware

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Geek Squad

Computers
  • 2 ISSUES RESOLVED
  • 431 TOTAL REVIEWS
  • $62.1K CLAIMED LOSSES
  • $425 AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Staff
Exchange, Refund and Cancellation Policy
  • No good 5
  • No means no 3
  • I like the geek squad 2
  • Wisdom 2
  • When we first joined 2

Customers don't like

  • Customer service16
  • Bad customer service10
  • I was lied to10
  • Not customer friendly9
  • Service time8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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