Alienware vs Dell

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Alienware

Computers
  • 0 ISSUES RESOLVED
  • 49 TOTAL REVIEWS
  • $68.3K CLAIMED LOSSES
  • $2.4K AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Staff
Discounts and Special Offers
  • Laptop when it works 1
  • Pc when it worked 1

Customers don't like

  • Customer support3
  • Broken computer2
  • Crashing while playing2
  • Pc not fixed1
  • Price1

Products by Alienware

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Dell

Computers
  • 2 ISSUES RESOLVED
  • 625 TOTAL REVIEWS
  • $460K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Staff
Discounts and Special Offers
  • Bad hardware terrible support 5
  • Not much 3
  • Old dell laptop 2
  • Product 2
  • Politely refused to correct error 2

Customers don't like

  • Customer service14
  • Service and product7
  • Worst customer service7
  • Customer support6
  • Service6

Products by Dell

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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