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Alienware

Computers
  • 0 ISSUES RESOLVED
  • 54 TOTAL REVIEWS
  • $70.6K CLAIMED LOSSES
  • $2.4K AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Staff
Exchange, Refund and Cancellation Policy
  • Design of the build and hardware 1
  • Laptop when it works 1
  • Option to customize gear 1
  • Pc when it worked 1
  • Product 1

Customers don't like

  • Dont update customers on changes1
  • Installer does not install1
  • Not having my warranty honoured1
  • Problematic internal hardware1
  • Unskilled technicians1
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Dell

Computers
  • 5 ISSUES RESOLVED
  • 657 TOTAL REVIEWS
  • $480K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Staff
Exchange, Refund and Cancellation Policy
  • Product 3
  • Not much 3
  • Pissed 2
  • Quality of product 2
  • Politely refused to correct error 2

Customers don't like

  • Customer service10
  • Product5
  • Service4
  • Service and product4
  • Worst customer service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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