PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Alibaba as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Alibaba

Gearbest and Alibaba Overview

Total reviews
3479
491
Company responses
0
0
Issues resolved
58
2

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3479 reviews. It is 2988 reviews more than Alibaba received since Oct 27, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gearbest customer support team than with Alibaba customer service.

Gearbest and Alibaba Consumer Ratings

Rank
33 out of 1198 in Gadgets and Accessories category
51 out of 475 in Auctions and Marketplaces category
Customer service
26 in category
No votes
Website
35 in category
No votes
Exchange, Refund and Cancellation Policy
21 in category
No votes

Gearbest and Alibaba Rating Details

Customer service
3.1 (2446 reviews)
No votes
Reviewer's quote

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S

Alibaba Email: cs-us@service. alibaba. com is not working e-mail..

Delaila
Website
3.6 (2313 reviews)
No votes
Reviewer's quote

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

I made an order on your website and it’s a gift for someone. I need to change the mailing address on the order. This is my order in the picture below..

Briseyda
Exchange, Refund and Cancellation Policy
3.2 (2292 reviews)
No votes
Reviewer's quote

...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..

PissedConsumer1652810

No photo the phone does not work with my provider

Natallie

Gearbest and Alibaba Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Fraoud supplier
  • Froaud
  • Refund
Cons
  • Horrible customer service
  • Customer service
  • Slow shipping
  • No contact number for local customer service
  • Customer service there is no way to get help
  • Customer service

Gearbest and Alibaba Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

5

Im trying to get all the items I want on the same list it keeps kicking back my email and says it abnormal Id like to...

Gearbest and Alibaba Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

1

Hi Dear I have bought a fabric on online the order number is: 82075830755393 This is the fabric that I have bought, but...

Gearbest and Alibaba Latest Reviews

Recent published reviews

ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct...

Read all 3479 reviews

Main product order Hua Hai Ki Nahin

Read all 491 reviews

Gearbest and Alibaba Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (792 reviews)
  • Gearbest Customer Care (479 reviews)
  • Gearbest Website (157 reviews)
  • Alibaba Customer Care (75 reviews)
  • Alibaba Account (41 reviews)
  • Alibaba Marketplace (16 reviews)