PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Alibaba and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Alibaba
Gearbest

Alibaba and Gearbest Overview

Total reviews
606
3564
Company responses
0
0
Issues resolved
2
58

Alibaba and Gearbest Consumer Ratings

Rank
59 out of 301 in Auctions and Marketplaces category
38 out of 786 in Gadgets and Accessories category
Customer service
60 in category
25 in category
Website
60 in category
37 in category
Exchange, Refund and Cancellation Policy
54 in category
19 in category
Diversity of Products or Services
70 in category
35 in category

Alibaba and Gearbest Rating Details

Customer service
1.5 (179 reviews)
3.1 (2476 reviews)
Reviewer's quote

...com, there is not a customer service online but a Robert called Anna, never answer a question. It is really very poor service. meitee_s@shera...

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...Here it is now going into June I can't get a hold of anybody customer service, no one's answering my emails, and when I try to put a ticket in on the website it doesn't work. The chat feature just tells me to track it..

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Website
2.2 (158 reviews)
3.6 (2341 reviews)
Reviewer's quote

...supply and is not delivered yet They used a fake shipping company gave me fake tracking number from overseas service couriers a company I don't see even on website No clear communication from company representatives only hidden charges Linda Meng blocked me from communication under no clear...

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...You can't give bad reviews on the website unless you receive the order, so they are very smart. Other clients can't see if someone wants to complain and share..

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Exchange, Refund and Cancellation Policy
1.5 (148 reviews)
3.2 (2323 reviews)
Reviewer's quote

...to deal ONLY with people from China by protecting them when situation like this accrues? When this miserable Game of Cat and Mouse gonna end ? GET ME THE REFUND and lets finish this game once and for ALL...

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...Want to refund and customer service said to wait. I hate them!!!!!..

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Diversity of Products or Services
2.3 (146 reviews)
3.7 (2255 reviews)
Reviewer's quote

...The products they sell is NOT GOOD..

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...ALL I ASK FOR IS MY MONEY!!! Worst customer SERVICES EVERY!!!..

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Alibaba and Gearbest Pros and Cons

Pros
  • Fraoud supplier
  • Fraud lock of comunication
  • Customer service is the worth one you can expect
  • Prices
  • Price
  • Customer service
Cons
  • This company is a scam
  • Poor quality
  • No contact number for local customer service
  • Horrible customer service
  • Customer service
  • Customer care

Alibaba and Gearbest Most Positive Reviews

Top rated reviews
5

Im trying to get all the items I want on the same list it keeps kicking back my email and says it abnormal Id like to...

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5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

I can't process the payment all most I am waiting more than 7 days

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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Alibaba and Gearbest Most Critical Reviews

Lowest rated reviews
1

Hi Dear I have bought a fabric on online the order number is: 82075830755393 This is the fabric that I have bought, but...

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1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

I could not make payments online for a long time. It says either " the system is busy" or your payment is failed"....

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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Alibaba and Gearbest Latest Reviews

Recent published reviews
2.6

I have ordered a item in alibaba but why i must bear the custom taxes for the item?

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No votes

HAVE SENT 4 REQUESTS TO PURCHASE A NEW MICRO-RECEIVER FOR MY HYSJ MODEL T30 MOUSE AND HAVE YET TO HEAR FROM THEM. HAVE...

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No votes

Egypt is not included in trade assurance program of Alibaba and cannot get a payment link

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No votes

I LOST THE MICRO-RECEIVER TO MY HYSJ MODEL T30 MOUSE. CAN I PURCHASE ANOTHER SO MY COMPUTER MOUSE CAN BE OPERATIONAL?...

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Alibaba and Gearbest Products and Services

Most reviewed product and services
  • Alibaba Customer Care (88 reviews)
  • Alibaba Account (48 reviews)
  • Alibaba Profile (21 reviews)
  • Gearbest Shipping Service (814 reviews)
  • Gearbest Customer Care (486 reviews)
  • Gearbest Website (157 reviews)