PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Alibaba as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Alibaba

Dhgate and Alibaba Overview

Total reviews
4011
700
Company responses
0
0
Issues resolved
28
2

Dhgate and Alibaba Consumer Ratings

Rank
22 out of 313 in Auctions and Marketplaces category
62 out of 313 in Auctions and Marketplaces category
Customer service
18 in category
60 in category
Website
20 in category
66 in category
Exchange, Refund and Cancellation Policy
16 in category
64 in category
Delivery Service
18 in category
38 in category

Dhgate and Alibaba Rating Details

Customer service
2.9 (2036 reviews)
1.5 (205 reviews)
Reviewer's quote

...Customer service hot button on website does not work. Messaging dhgate on website (logged in) does not work. I tried messaging dhgate several times but when I hit submit it does not work...

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...com, there is not a customer service online but a Robert called Anna, never answer a question. It is really very poor service. meitee_s@shera...

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Website
3.3 (1968 reviews)
2.2 (180 reviews)
Reviewer's quote

this website is a scam I never received any of the things I ordered..

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Hi i am prem sharma This is my compalin no9311225 one day search for pa4 on your website than i found this seller he feoud me i payed almost 1375 doller and he ask more money about 400 doller isend all evidence to yoir team..

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Exchange, Refund and Cancellation Policy
2.8 (1934 reviews)
1.5 (178 reviews)
Reviewer's quote

...We agreed that I keep the dress with a partial refund of £20. Because I raised an incorrect dispute reason they keep stalling and want me to pick the right reason. I believe I have now received another dress from them as there is a customs charge of £12...

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...de the refund is clossed i am not my money or box..

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Delivery Service
3 (1894 reviews)
2.1 (166 reviews)
Reviewer's quote

stick to sellers that offer DHL delivery service ePacket sucks..

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...However I was waiting for that delivery and I learned about UPS returning goods to supplier from UPS Poland and not from the Supplier themselves. I paid 100% payment for PO and shipment and never received the goods. I need Alibaba...

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Dhgate and Alibaba Pros and Cons

Pros
  • Customer service
  • Prices
  • Products
  • Fraud lock of comunication
  • Fraoud supplier
  • Froaud
Cons
  • Customer service
  • False tracking number
  • Very poor contact information
  • Customer service
  • Poor quality
  • Customer service there is no way to get help

Dhgate and Alibaba Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

Im trying to get all the items I want on the same list it keeps kicking back my email and says it abnormal Id like to...

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5

I ordered stuff and it came up to $100 something and it never came!

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5

I can't process the payment all most I am waiting more than 7 days

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Dhgate and Alibaba Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

Hi Dear I have bought a fabric on online the order number is: 82075830755393 This is the fabric that I have bought, but...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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1

I could not make payments online for a long time. It says either " the system is busy" or your payment is failed"....

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Dhgate and Alibaba Latest Reviews

Recent published reviews
No votes

It been 2 month next they keep giving me the run around about my two orders

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No votes

Hi, I order a diapper bag in Alibaba.com on 26/07/2020 to Wellington, New Zealand. Order no: 47631950001023285. Unfortun...

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No votes

Wheres my order and why that so long to get here

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1

Please make sure if you are going to buy on Alibaba,com make sure your supplier is not a scammer , i used a gold...

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Dhgate and Alibaba Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (656 reviews)
  • Dhgate Customer Care (427 reviews)
  • Dhgate Website (164 reviews)
  • Alibaba Customer Care (91 reviews)
  • Alibaba Account (49 reviews)
  • Alibaba Profile (24 reviews)