PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Alibaba and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Alibaba
Dhgate

Alibaba and Dhgate Overview

Total reviews
610
3370
Company responses
0
0
Issues resolved
2
25

Alibaba and Dhgate Consumer Ratings

Rank
60 out of 302 in Auctions and Marketplaces category
18 out of 302 in Auctions and Marketplaces category
Customer service
61 in category
14 in category
Website
61 in category
16 in category
Diversity of Products or Services
73 in category
20 in category
Exchange, Refund and Cancellation Policy
54 in category
10 in category

Alibaba and Dhgate Rating Details

Customer service
1.5 (180 reviews)
3.1 (1851 reviews)
Reviewer's quote

...com, there is not a customer service online but a Robert called Anna, never answer a question. It is really very poor service. meitee_s@shera...

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...And when I tried to complain to your customer service it wasnt even Dhgate. IT WAS ALLSTATE. I want a FULL refund..

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Website
2.2 (159 reviews)
3.4 (1799 reviews)
Reviewer's quote

...supply and is not delivered yet They used a fake shipping company gave me fake tracking number from overseas service couriers a company I don't see even on website No clear communication from company representatives only hidden charges Linda Meng blocked me from communication under no clear...

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...The website is telling me i need to set up an account. i have tried to but with no success. Please help me, i have been trying for the last hour or so..

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Diversity of Products or Services
2.3 (148 reviews)
3.6 (1708 reviews)
Reviewer's quote

...The products they sell is NOT GOOD..

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...We know that DH Gate is looking after these criminals by allowing them to sell their products on their site. I want a full refund or the press will get to hear about this..

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Exchange, Refund and Cancellation Policy
1.5 (148 reviews)
3 (1756 reviews)
Reviewer's quote

...to deal ONLY with people from China by protecting them when situation like this accrues? When this miserable Game of Cat and Mouse gonna end ? GET ME THE REFUND and lets finish this game once and for ALL...

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Never received my refund to my account for Order Number: 3203323545 Total: US $79. 84..

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Alibaba and Dhgate Pros and Cons

Pros
  • Fraoud supplier
  • Fraud lock of comunication
  • Customer service is the worth one you can expect
  • Customer service
  • Prices
  • Pricing
Cons
  • This company is a scam
  • Poor quality
  • No contact number for local customer service
  • Customer service
  • No refund
  • False tracking number

Alibaba and Dhgate Most Positive Reviews

Top rated reviews
5

Im trying to get all the items I want on the same list it keeps kicking back my email and says it abnormal Id like to...

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5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

I can't process the payment all most I am waiting more than 7 days

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5

I ordered stuff and it came up to $100 something and it never came!

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Alibaba and Dhgate Most Critical Reviews

Lowest rated reviews
1

Hi Dear I have bought a fabric on online the order number is: 82075830755393 This is the fabric that I have bought, but...

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1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

I could not make payments online for a long time. It says either " the system is busy" or your payment is failed"....

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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Alibaba and Dhgate Latest Reviews

Recent published reviews
No votes

I just want my shoes that I ordered on May the 7th.

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No votes

I ordered a polo white sweat suit about two months ago. I didn't receive my package yet.

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No votes

I applied for a refund for a product on Alibaba over a month ago, but now case is closed, now the supplier is agreeing...

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1

I made a purchase but I got no confirmation that it was purchased but you guys took the money not very happy here

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Alibaba and Dhgate Products and Services

Most reviewed product and services
  • Alibaba Customer Care (88 reviews)
  • Alibaba Account (48 reviews)
  • Alibaba Profile (22 reviews)
  • Dhgate Shipping Service (579 reviews)
  • Dhgate Customer Care (418 reviews)
  • Dhgate Website (161 reviews)