PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Alcon and Onebrandlenses as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Alcon
Onebrandlenses

Alcon and Onebrandlenses Overview

Total reviews 78 8
Company responses 0 0
Issues resolved 2 0

Alcon and Onebrandlenses Consumer Ratings

Rank
124 out of 588 in Medical Supplies and Equipment category
112 out of 588 in Medical Supplies and Equipment category
Customer service
121 in category
68 in category
Product or Service Quality
53 in category
82 in category
Value for money
99 in category
83 in category
Reliability
87 in category
49 in category

Alcon and Onebrandlenses Rating Details

Customer service
1.3 (31 reviews)
1.8 (5 reviews)
Reviewer's quote

...I even called customer service with a quick question. I waited a few months after receiving nothing and contacted customer service. There is no record of my submission...

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...They refused to refund me my full charge for 23 he expenses service after me waiting two weeks plus with very little response from the company. Rude, dismissive, and worse of all after waiting over two weeks the package arrived with nothing inside of it. I contacted them and never heard back...

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Product or Service Quality
2.1 (25 reviews)
1.8 (5 reviews)
Reviewer's quote

However, phone service is polite but also unhelpful--professional resistance to rebating your money. It is too bad as the contact lenses were good, but I won't be buying their product again for the disingenuous rebate system they have created. Rebates can and would have been used here to earn a...

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I ordered lenses from this company in august 2016, after not receiving my contacts as told I would after spending $135 on the lenses and speedy shipping... I emailed the company 4 times, at one point they replied with a fake tracking number, it's February 2017, site and email are gone and they...

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Value for money
1.7 (22 reviews)
2 (4 reviews)
Reviewer's quote

...They have my money but I don't have the product. Don't be the next honest customer to have your money stolen by this scam company, alCON..

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Right when I ordered the contacts the money was taken directly out of my account and I recieved a confirmation email saying I would be updated and their best workers would ship my order immediately from their USA location in California. I sent two emails no response, the order status has not...

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Reliability
1.5 (22 reviews)
2 (4 reviews)
Reviewer's quote

Was denied a rebate that was provided to me by my eye doctor. They knew I met the criteria before giving me the rebate information, but Alcon denied my submission with no explanation. They did not follow up my rebate submission with emails like they said they would.

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i place my order 389*-307-NN on 16 August 2016 22:41:20 today is 22 a and now they dont answer the mails and order is not shipped i find a facebook page and they delete my commets...dont buy from this website is a fake steal your moneyi place my order 389*-307-NN on 16 August 2016 22:41:20 today...

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Alcon and Onebrandlenses Pros and Cons

Pros
  • Rebate offer
  • No pro
  • Good product
No votes
Cons
  • That the rebate offer was a scam
  • Rebate was misleading
  • Too much trouble and frustration with this website
No votes

Alcon and Onebrandlenses Most Positive Reviews

Top rated reviews
5

Had an ear infection. Doctor described above medicine drops. Used only once ( 4 drops) in infected ear. Broke out with...

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5

I think that most of the reviews are fake, my package is shipped very fast and they answered all my email. 10+ for them!...

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3.8

I ordered my contacts on 7/28/18. I completed all of the steps required. I waited the full 10 weeks to receive the...

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No votes

Alcon and Onebrandlenses Most Critical Reviews

Lowest rated reviews
1

In January, I was given a prescription for these lenses, I ordered a year supply (2 six packs of monthly lenses). The...

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1

Never buy anything from this company. Calling them unprofessional would be the understatement of the century. They...

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1

Alcon SAYS they offer a $200 rebate for the purchase of a year's supply of contacts. They give you the run around until...

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1

i place my order 389*-307-NN on 16 August 2016 22:41:20 today is 22 a and now they dont answer the mails and order is n...

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Alcon and Onebrandlenses Latest Reviews

Recent published reviews
No votes

Didnt have that problem before its very dangerous driving at night

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1

I ordered lenses from this company in august 2016, after not receiving my contacts as told I would after spending $135...

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1

I purchased a year supply thru my Doctor's office, rather than the 6 month supply so I qualified for the rebate. I was...

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1

I ordered a pair of contacts on August 31, 2016. Today is September 14, 2016 two weeks later. Right when I ordered the...

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Alcon and Onebrandlenses Products and Services

Most reviewed product and services
  • Alcon Rebate (46 reviews)
  • Alcon Air Optix Contact Lenses (7 reviews)
  • Alcon Contact Lenses (2 reviews)
  • Onebrandlenses Shipping Service (5 reviews)