PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Alcon and Onebrandlenses as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Alcon and Onebrandlenses Overview

Total reviews
Company responses
Issues resolved

Alcon was first mentioned on PissedConsumer on Jun 15, 2007 and since then this brand received 67 reviews. It is 59 reviews more than Onebrandlenses received since Apr 24, 2016.

Alcon and Onebrandlenses Consumer Ratings

104 out of 565 in Medical Supplies and Equipment category
93 out of 565 in Medical Supplies and Equipment category
Customer service
96 in category
50 in category
Product or Service Quality
62 in category
76 in category
Price Affordability
80 in category
112 in category

According to consumer ratings and reviews, Onebrandlenses ranks 11 points higher in the Medical Supplies and Equipment category than Alcon. People gave Alcon 1.3 stars for Customer service criterion in Medical Supplies and Equipment category and it is 113 points higher than the worst rated brand in this category. At the same time, Onebrandlenses was rated 1.8 stars for Customer service criterion in this category and it is 159 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Alcon has a higher rating than Onebrandlenses. Regarding Price Affordability criterion, consumers gave Alcon 2.1 stars and it is 62% greater than other in category. Onebrandlenses however was rated 1.8 stars and it is 53% worse than other in category.

Alcon and Onebrandlenses Rating Details

Customer service
1.3 (28 reviews)
1.8 (5 reviews)
Reviewer's quote

...I even called customer service with a quick question. I waited a few months after receiving nothing and contacted customer service. There is no record of my submission...

Aimee S

...They refused to refund me my full charge for 23 he expenses service after me waiting two weeks plus with very little response from the company. Rude, dismissive, and worse of all after waiting over two weeks the package arrived with nothing inside of it. I contacted them and never heard back...

Product or Service Quality
2 (21 reviews)
1.8 (5 reviews)
Reviewer's quote

However, phone service is polite but also unhelpful--professional resistance to rebating your money. It is too bad as the contact lenses were good, but I won't be buying their product again for the disingenuous rebate system they have created. Rebates can and would have been used here to earn a...


I ordered lenses from this company in august 2016, after not receiving my contacts as told I would after spending $135 on the lenses and speedy shipping... I emailed the company 4 times, at one point they replied with a fake tracking number, it's February 2017, site and email are gone and they...

Price Affordability
2.1 (18 reviews)
1.8 (5 reviews)
Reviewer's quote

Got rebate code AC9HAAAAABDD78FAF. The website says my code has already been used. Contacted the doctor's office who gave a new rebate# which is denied because it started after my purchase. They said their Alcon salesperson has been doing this to them/us all year. The whole thing is a scam.

Peggy F

I ordered a pair of contacts on August 31, 2016. Today is September 14, 2016 two weeks later. Right when I ordered the contacts the money was taken directly out of my account and I recieved a confirmation email saying I would be updated and their best workers would ship my order immediately from...


Alcon and Onebrandlenses Pros and Cons

  • Rebate offer
  • Good product
  • That they offered a two hundred dollar rebate
No votes
  • That the rebate offer was a scam
  • Rebate was misleading
  • Rebate program
No votes

Alcon and Onebrandlenses Most Positive Reviews

Top rated reviews

Had an ear infection. Doctor described above medicine drops. Used only once ( 4 drops) in infected ear. Broke out with...


I think that most of the reviews are fake, my package is shipped very fast and they answered all my email. 10+ for them!...

Alcon and Onebrandlenses Most Critical Reviews

Lowest rated reviews

In January, I was given a prescription for these lenses, I ordered a year supply (2 six packs of monthly lenses). The...


Never buy anything from this company. Calling them unprofessional would be the understatement of the century. They...

Alcon and Onebrandlenses Latest Reviews

Recent published reviews

I tried to use the card on Amazon and it was declined and they used my backup payment, but when I went to check balance...

Read all 67 reviews

I ordered lenses from this company in august 2016, after not receiving my contacts as told I would after spending $135...

Read all 8 reviews

Alcon and Onebrandlenses Products and Services

Most reviewed product and services
  • Alcon Rebate (30 reviews)
  • Alcon Air Optix Contact Lenses (9 reviews)
  • Alcon Customer Care (4 reviews)
  • Onebrandlenses Shipping Service (5 reviews)
  • Onebrandlenses Customer Care (2 reviews)