PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Alcon and Contact Lens King as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Alcon
Contact Lens King

Alcon and Contact Lens King Overview

Total reviews
68
16
Company responses
0
0
Issues resolved
2
0

Alcon was first mentioned on PissedConsumer on Jun 15, 2007 and since then this brand received 68 reviews. It is 52 reviews more than Contact Lens King received since Nov 12, 2010.

Alcon and Contact Lens King Consumer Ratings

Rank
104 out of 568 in Medical Supplies and Equipment category
36 out of 568 in Medical Supplies and Equipment category
Customer service
96 in category
22 in category
Product or Service Quality
52 in category
36 in category
Price Affordability
83 in category
27 in category

According to consumer ratings and reviews, Contact Lens King ranks 68 points higher in the Medical Supplies and Equipment category than Alcon. People gave Alcon 1.3 stars for Customer service criterion in Medical Supplies and Equipment category and it is 114 points higher than the worst rated brand in this category. At the same time, Contact Lens King was rated 2.8 stars for Customer service criterion in this category and it is 188 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Contact Lens King has a higher rating than Alcon. Regarding Price Affordability criterion, consumers gave Alcon 2 stars and it is 60% greater than other in category. Contact Lens King however was rated 3.3 stars and it is 87% greater than other in category.

Alcon and Contact Lens King Rating Details

Customer service
1.3 (28 reviews)
2.8 (5 reviews)
Reviewer's quote

...I even called customer service with a quick question. I waited a few months after receiving nothing and contacted customer service. There is no record of my submission...

Aimee S

When I called customer service the only thing the woman wanted to do was tell me that they did not take any money out of my account, that my bank did it. Well my bank doesn't just randomly charge me 4 times for one set of contacts that I have not even received in the mail yet. Do not use this...

PissedConsumer1141989
Product or Service Quality
2 (21 reviews)
2.5 (6 reviews)
Reviewer's quote

However, phone service is polite but also unhelpful--professional resistance to rebating your money. It is too bad as the contact lenses were good, but I won't be buying their product again for the disingenuous rebate system they have created. Rebates can and would have been used here to earn a...

PissedConsumer1251182

...Their customer service is great. Their prices are undoubtedly the best. Had a small delay on my last order but things happen...

PissedConsumer600960
Price Affordability
2 (19 reviews)
3.3 (6 reviews)
Reviewer's quote

They do everything thing in their power through fine print to screw good paying customers! They are horrible company and don't trust their scams!

MICHAEL F

Their prices are very good, discount coupon codes are almost always available (just Google), and the lenses are exactly the same as the ones my eye doctor sells at about half the price. I'm not sure why this site requires that you enter at least 100 words, but to try to meet their quota, I typed...

PissedConsumer1114973

Alcon and Contact Lens King Pros and Cons

Pros
  • Rebate offer
  • Good product
  • That they offered a two hundred dollar rebate
  • Good prices
  • Great prices
  • Great service
Cons
  • That the rebate offer was a scam
  • Rebate was misleading
  • Rebate program
  • Poor refund policy
  • Fraud
  • Prescription defaults into the the wrong power

Alcon and Contact Lens King Most Positive Reviews

Top rated reviews
5

Had an ear infection. Doctor described above medicine drops. Used only once ( 4 drops) in infected ear. Broke out with...

5

I LOVE Contact lens king!Never a problem.Their customer service is great.Their prices are undoubtedly the best.Had a...

Alcon and Contact Lens King Most Critical Reviews

Lowest rated reviews
1

In January, I was given a prescription for these lenses, I ordered a year supply (2 six packs of monthly lenses). The...

1

I ordered from them and regrettably I put +.50 vs -.50 on one prescription. I returned the one package of lenses but...

Alcon and Contact Lens King Latest Reviews

Recent published reviews
1

They do everything thing in their power through fine print to screw good paying customers! They are horrible company...

Read all 68 reviews
1.9

This is the second time I've ordered. I mistakenly ordered -3.75 & -4.00 instead of +3.75 & +4.00. My doctor indicated t...

Read all 16 reviews

Alcon and Contact Lens King Products and Services

Most reviewed product and services
  • Alcon Rebate (30 reviews)
  • Alcon Air Optix Contact Lenses (9 reviews)
  • Alcon Customer Care (4 reviews)
  • Contact Lens King Shipping Service (4 reviews)