PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Albertsons and Safeway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Albertsons
Safeway

Albertsons and Safeway Overview

Total reviews
344
489
Company responses
0
0
Issues resolved
1
1

Safeway was first mentioned on PissedConsumer on May 31, 2007 and since then this brand received 489 reviews. It is 145 reviews more than Albertsons received since Dec 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Albertsons customer support team and Safeway customer service.

Albertsons and Safeway Consumer Ratings

Rank
88 out of 622 in Food Stores category
90 out of 622 in Food Stores category
Customer service
64 in category
81 in category
Diversity of Products or Services
85 in category
81 in category
Price Affordability
102 in category
87 in category

According to consumer ratings and reviews, Albertsons ranks 2 points higher in the Food Stores category than Safeway. People gave Albertsons 1.9 stars for Customer service criterion in Food Stores category and it is 87 points higher than the worst rated brand in this category. At the same time, Safeway was rated 1.7 stars for Customer service criterion in this category and it is 70 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Safeway has a higher rating than Safeway. Regarding Price Affordability criterion, consumers gave Albertsons 2.2 stars and it is 67% worse than other in category. Safeway however was rated 2.4 stars and it is 57% worse than other in category.

Albertsons and Safeway Rating Details

Customer service
1.9 (82 reviews)
1.7 (174 reviews)
Reviewer's quote

...The customer service rep said " The deli opens at 9. They should be fresh. What did you dig them out of the trash? " My husband was outraged and left...

Rebecca C

...So, now I get to wait in the happy line for customer service. More time waiting for reimbursement when I wish to be driving home..

Pam C
Diversity of Products or Services
2.6 (72 reviews)
2.6 (140 reviews)
Reviewer's quote

Low quality products at a high quality price. Misleading pricing and 9 out of 10 times we have to go back because we have been over charged leading to a very unpleasant Shopping experience. My father is 86 and has been overcharged so many times poor guy he just accepts this and sometimes doesn't...

PissedConsumer987599

Low stock on most products, incomplete orders, rude and hostile cashiers, incompetent leadership, and a huge amount of friction between the admin people and the rest of the store. This translates to irritated cashiers and other employees, who then turn that irritation towards the customer. Go to a...

Harald
Price Affordability
2.2 (70 reviews)
2.4 (131 reviews)
Reviewer's quote

...I've been overcharged, ripped off! Albertsons requires customers to download their app and enter your phone number at checkout in order to get the "on sale price" shown in their weekly ads, but often cashiers delete your phone number by mistake without telling you so you get charged way more than you should have at checkout, sometimes...

Chris T

...They're already shady with their prices. Why are the prices online different than in the store? CORRUPT! Save yourself a headache and money and shop at Trader Joes. At least they won't try to price gouge you and the staff is always friendly SUCK IT SAFEWAY!..

Lynette W

Albertsons and Safeway Pros and Cons

Pros
  • Most things
  • Location
  • Employees
  • I used to love this store
  • Employees
  • Courtesy
Cons
  • Poor customer service
  • Prices of sale items when scanned dont mats ad or signs
  • Manager and new staff
  • Customer service
  • Unprofessional behavior
  • Poor service and high prices

Albertsons and Safeway Most Positive Reviews

Top rated reviews
4.7

Went into Albertsons on 17th Street Idaho Falls idaho on Saturday December 5 about 2:30 the lady working in the bakery...

5

Southwest Safeway needs new management rotten meat always in the meat cases

Albertsons and Safeway Most Critical Reviews

Lowest rated reviews
1

Hello my name is Spencer. I recently visited Albertsons in Huntington Beach to purchase some groceries, unfortunately...

1

The unprofessionalism in the Pharmacy (Rivermark) has increased since Kroger took over.
The pharmacy manager knows absol...

Albertsons and Safeway Latest Reviews

Recent published reviews
4

Went to Albertsons on Yarbrough in El Paso Texas. Had all my just for I checked for the challenge Butter when I got home...

Read all 344 reviews
1.5

Recently ceased employment with the Edmonds, WA Safeway on Hwy 99 at 238th st. The store director is easily the most...

Read all 489 reviews

Albertsons and Safeway Products and Services

Most reviewed product and services
  • Albertsons Manager (46 reviews)
  • Albertsons Cashier (23 reviews)
  • Albertsons Customer Care (22 reviews)
  • Safeway Customer Care (76 reviews)
  • Safeway Manager (59 reviews)
  • Safeway Cashier (29 reviews)