PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Albertsons as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Albertsons

Kroger and Albertsons Overview

Total reviews
1126
346
Company responses
0
0
Issues resolved
4
1

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1126 reviews. It is 780 reviews more than Albertsons received since Dec 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kroger customer support team and Albertsons customer service.

Kroger and Albertsons Consumer Ratings

Rank
50 out of 623 in Food Stores category
89 out of 623 in Food Stores category
Customer service
46 in category
62 in category
Discounts and Special Offers
29 in category
77 in category
Diversity of Products or Services
54 in category
84 in category

According to consumer ratings and reviews, Kroger ranks 39 points higher in the Food Stores category than Albertsons. People gave Kroger 2 stars for Customer service criterion in Food Stores category and it is 104 points higher than the worst rated brand in this category. At the same time, Albertsons was rated 1.9 stars for Customer service criterion in this category and it is 88 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Kroger has a higher rating than Albertsons. Regarding Diversity of Products or Services criterion, consumers gave Kroger 2.8 stars and it is 64% greater than other in category. Albertsons however was rated 2.5 stars and it is 55% worse than other in category.

Kroger and Albertsons Rating Details

Customer service
2 (422 reviews)
1.9 (83 reviews)
Reviewer's quote

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B

...The customer service rep said " The deli opens at 9. They should be fresh. What did you dig them out of the trash? " My husband was outraged and left...

Rebecca C
Discounts and Special Offers
2.9 (367 reviews)
2.3 (71 reviews)
Reviewer's quote

...I special ordered this cake. Tonight when I picked it up...

Debbie A

...they always overcharge and miss discounts. Apparently KATHERINE CASHIER has decided that she will bully, harass and embarrass CUSTOMERS who point out price discrepancies...

PissedConsumer1417883
Diversity of Products or Services
2.8 (357 reviews)
2.5 (73 reviews)
Reviewer's quote

Patricia just want to make sure everyone is aware of what could happen when you use grocery deliver services. Yesterday I ordered almost $400. 00 in groceries from Kroger's and i selected the delivery service...

PAT S

Low quality products at a high quality price. Misleading pricing and 9 out of 10 times we have to go back because we have been over charged leading to a very unpleasant Shopping experience. My father is 86 and has been overcharged so many times poor guy he just accepts this and sometimes doesn't...

PissedConsumer987599

Kroger and Albertsons Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • Most things
  • Location
  • Employees
Cons
  • Customer service
  • Customer service skills
  • No management
  • Poor customer service
  • Terrible customer service
  • Prices of sale items when scanned dont mats ad or signs

Kroger and Albertsons Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

4.7

Went into Albertsons on 17th Street Idaho Falls idaho on Saturday December 5 about 2:30 the lady working in the bakery...

Kroger and Albertsons Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

1

Hello my name is Spencer. I recently visited Albertsons in Huntington Beach to purchase some groceries, unfortunately...

Kroger and Albertsons Latest Reviews

Recent published reviews

Daughter went to Kroger Marketplace 20355 Cypresswood Dr. In Cypress Texas 77433 to buy frozen dinners for my...

Read all 1126 reviews
2.4

Hello....!
Dear Sir/Ma'am hope you are doing well. I have seen an advertisement of jobs in Albertsons Company Boise, USA...

Read all 346 reviews

Kroger and Albertsons Products and Services

Most reviewed product and services
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (128 reviews)
  • Kroger Cashier (71 reviews)
  • Albertsons Manager (47 reviews)
  • Albertsons Cashier (23 reviews)
  • Albertsons Customer Care (23 reviews)