PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Albertsons and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
2.5
Albertsons
Kroger

Albertsons and Kroger Overview

Total reviews 386 1230
Company responses 0 0
Issues resolved 1 4

Albertsons and Kroger Consumer Ratings

Rank
109 out of 383 in Food Stores category
72 out of 383 in Food Stores category
Customer service
86 in category
76 in category
Diversity of Products or Services
104 in category
84 in category
Product or Service Quality
67 in category
56 in category
Price Affordability
111 in category
66 in category

Albertsons and Kroger Rating Details

Customer service
1.8 (97 reviews)
2 (482 reviews)
Reviewer's quote

You big buffalo girls that work in the customer service Department at the main office in Arizona by the name of Jessica and her fellow friend was lying to me over the phone the Big Fat Liar the big fat Buffalo girl liar who is lying to me over the telephone telling me about telephone number yeah...

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...Total of forty minutes to check out! Managers are rude liars who could care less about customer service. Don't go there. Walmart is a dream compared to this place..

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Diversity of Products or Services
2.5 (89 reviews)
2.8 (408 reviews)
Reviewer's quote

... Albertsons circulars we I enjoy especially shopping at Albertsons I don't want to go to Ralphs Walmart or even stater Brothers I enjoy the beach and watching products that you carry because I'm from back east in Philadelphia and our Albertsons affiliate is acme which I'm sure you do all also please help rectify this by getting circulars sent to us I did contact muirlands boulevard Albertsons and Sand canyon and they said it's a corporate issue if it is try to rectify it thank you my number is 949-230-**** and you do have my email address Mike or Arnoldi....

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Federal Civil Rights Law, Tittle II requires free and equal access to all services and facilities WITHOUT DISCRIMINATION!! Non-discrimination laws in the State, under code 44-1406 further prohibit an employee from preventing entry to the full enjoyment of the business. No business may enforce...

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Product or Service Quality
2.3 (84 reviews)
2.4 (390 reviews)
Reviewer's quote

...On safety and health procedures along with Customer service..

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...Only 2 associates in service Rest of associates inside pharmacy only observe the situation without helping..

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Price Affordability
2.3 (84 reviews)
2.8 (401 reviews)
Reviewer's quote

So I tell the new lil girl managing the self check out the price is wrong in fact off by five dollars but she says its right but it isnt. She says she’ll give it to me for the price I say but at this point I dont want it because shes argued so much about it. She then goes to the next customer...

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...matter how many times I call, hang on phone, fill out complaints, leave my phone # for callback, ABSOLUTELY nothing is accomplished! My largest gripe beyond price gouging, pushing name brand, days wasted, expired food, reduction in sizes, allowing holding, expired tags, etc. is; their App, poor customer service, incorrect over...

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Albertsons and Kroger Pros and Cons

Pros
  • Sale items shown in the weekly ad
  • Most things
  • Location
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Poor customer service
  • Prices of sale items when scanned dont mats ad or signs
  • Manager and new staff
  • Customer service
  • Customer service skills
  • No management

Albertsons and Kroger Most Positive Reviews

Top rated reviews
5

Thank you Albertsons for resolving my issues. Greatly satisfy.
God bless you all and be safe,
Rose Saint Jean

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5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

Hi I live in the Laguna woods area of California 92637 for a long time since I can remember going back at least...

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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Albertsons and Kroger Most Critical Reviews

Lowest rated reviews
1

Hello my name is Spencer. I recently visited Albertsons in Huntington Beach to purchase some groceries, unfortunately...

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1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-****


KROGER - 334
1980 Rio Hill Center
Char...

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1

The Rosamond calif store is the worst store I have ever gone to.
The manger there treats her employees like they are tra...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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Albertsons and Kroger Latest Reviews

Recent published reviews
1

This has happened so many times as I am waiting in line and another worker will come up and start chatting away and the...

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No votes

Just saw on the news that Kroger is taking My Pillow out of their stores. Shame on you for bringing politics into your...

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No votes

Had Spoken to the Human resources Dept and the Regional Office Location regarding the Incident, on several different tim...

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1

they never have what you need, and when they get a item in that you like, within 2 to 3 weeks they stop getting it in....

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Albertsons and Kroger Products and Services

Most reviewed product and services
  • Albertsons Manager (48 reviews)
  • Albertsons Cashier (23 reviews)
  • Albertsons Cake (15 reviews)
  • Kroger Manager (133 reviews)
  • Kroger Cashier (71 reviews)
  • Kroger 1-2-3 Rewards Prepaid Card (48 reviews)