PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Albertsons and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Albertsons
Kroger

Albertsons and Kroger Overview

Total reviews
344
1124
Company responses
0
0
Issues resolved
1
4

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1124 reviews. It is 780 reviews more than Albertsons received since Dec 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Albertsons customer support team and Kroger customer service.

Albertsons and Kroger Consumer Ratings

Rank
88 out of 622 in Food Stores category
49 out of 622 in Food Stores category
Customer service
64 in category
48 in category
Diversity of Products or Services
85 in category
57 in category
Discounts and Special Offers
79 in category
31 in category

According to consumer ratings and reviews, Kroger ranks 39 points higher in the Food Stores category than Albertsons. People gave Albertsons 1.9 stars for Customer service criterion in Food Stores category and it is 87 points higher than the worst rated brand in this category. At the same time, Kroger was rated 2 stars for Customer service criterion in this category and it is 103 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Kroger has a higher rating than Albertsons. Regarding Discounts and Special Offers criterion, consumers gave Albertsons 2.3 stars and it is 52% worse than other in category. Kroger however was rated 2.9 stars and it is 79% greater than other in category.

Albertsons and Kroger Rating Details

Customer service
1.9 (82 reviews)
2 (421 reviews)
Reviewer's quote

...The customer service rep said " The deli opens at 9. They should be fresh. What did you dig them out of the trash? " My husband was outraged and left...

Rebecca C

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B
Diversity of Products or Services
2.6 (72 reviews)
2.8 (357 reviews)
Reviewer's quote

Low quality products at a high quality price. Misleading pricing and 9 out of 10 times we have to go back because we have been over charged leading to a very unpleasant Shopping experience. My father is 86 and has been overcharged so many times poor guy he just accepts this and sometimes doesn't...

PissedConsumer987599

Patricia just want to make sure everyone is aware of what could happen when you use grocery deliver services. Yesterday I ordered almost $400. 00 in groceries from Kroger's and i selected the delivery service...

PAT S
Discounts and Special Offers
2.3 (70 reviews)
2.9 (367 reviews)
Reviewer's quote

...they always overcharge and miss discounts. Apparently KATHERINE CASHIER has decided that she will bully, harass and embarrass CUSTOMERS who point out price discrepancies...

PissedConsumer1417883

...I special ordered this cake. Tonight when I picked it up...

Debbie A

Albertsons and Kroger Pros and Cons

Pros
  • Most things
  • Location
  • Employees
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Poor customer service
  • Prices of sale items when scanned dont mats ad or signs
  • Manager and new staff
  • Customer service
  • Customer service skills
  • No management

Albertsons and Kroger Most Positive Reviews

Top rated reviews
4.7

Went into Albertsons on 17th Street Idaho Falls idaho on Saturday December 5 about 2:30 the lady working in the bakery...

5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

Albertsons and Kroger Most Critical Reviews

Lowest rated reviews
1

Hello my name is Spencer. I recently visited Albertsons in Huntington Beach to purchase some groceries, unfortunately...

1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

Albertsons and Kroger Latest Reviews

Recent published reviews
4

Went to Albertsons on Yarbrough in El Paso Texas. Had all my just for I checked for the challenge Butter when I got home...

Read all 344 reviews

Every two weeks my 90 day prescription was ready so I kept taking them until I had to many but when I ran out the six...

Read all 1124 reviews

Albertsons and Kroger Products and Services

Most reviewed product and services
  • Albertsons Manager (46 reviews)
  • Albertsons Cashier (23 reviews)
  • Albertsons Customer Care (22 reviews)
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (128 reviews)
  • Kroger Cashier (70 reviews)