Albertsons vs Kroger: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Albertsons and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Albertsons

2.3

Kroger

2.6

Albertsons

Kroger

Albertsons and Kroger Overview

Total reviews

342

1114

Company responses

Issues resolved

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1114 reviews. It is 772 reviews more than Albertsons received since Dec 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Albertsons customer support team and Kroger customer service.

Albertsons and Kroger Consumer Ratings

Rank

87 out of 720 in Food Stores category

49 out of 720 in Food Stores category

Customer service

69 in category

46 in category

Diversity of Products or Services

89 in category

56 in category

Price Affordability

99 in category

54 in category

According to consumer ratings and reviews, Kroger ranks 38 points higher in the Food Stores category than Albertsons. People gave Albertsons 1.9 stars for Customer service criterion in Food Stores category and it is 81 points higher than the worst rated brand in this category. At the same time, Kroger was rated 2 stars for Customer service criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Kroger has a higher rating than Albertsons. Regarding Price Affordability criterion, consumers gave Albertsons 2.2 stars and it is 65% worse than other in category. Kroger however was rated 2.8 stars and it is 64% greater than other in category.

Albertsons and Kroger Rating Details

Customer service

1.9 (80 reviews)

2 (419 reviews)

Reviewer's quote

all liquid soap- out of stock by Friday morning ! called corporate office , left phone # (480-326-8922) customer rep. called back told me product will be in store#3936 Sat. morning...

Edward C

...Who told me to call Kroger customer service, which I did and I was extremely upset. And all the customer service lady ( hailey) could say was sorry for the inconvenience and that she would credit me $30. 00...

PAT S

Diversity of Products or Services

2.5 (70 reviews)

2.8 (355 reviews)

Reviewer's quote

I have been going to the Albertsons store on Southwest Beaverton Hillsdale highway for 30 years the last 2 years every time I'm their sales will not the same as I receipt are you out of everything today of all things you're out of distilled water who ever heard of a storming of distilled water only...

David R

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day on holidays?”Next time workers go on strike, we’ll be shopping elsewhere. These people are members of the communities your stores serve.

Valarie F

Price Affordability

2.2 (70 reviews)

2.8 (353 reviews)

Reviewer's quote

...I've been overcharged, ripped off! Albertsons requires customers to download their app and enter your phone number at checkout in order to get the "on sale price" shown in their weekly ads, but often cashiers delete your phone number by mistake without telling you so you get charged way more than you should have at checkout, sometimes...

Chris T

...That does not seem hard to me, as I carefully select only the ones that have that 99 cent price. Sure enough up to counter and price showing 1. 67 each...

Shirley D

Albertsons and Kroger Pros and Cons

Pros

Most things
Location
Employees

Near my home
Friendley and courtous
Prices

Cons

Poor customer service
Prices of sale items when scanned dont mats ad or signs
Manager and new staff

Customer service
No management
Customer service skills

Albertsons and Kroger Most Positive Reviews

Top rated reviews

4.7

Went into Albertsons on 17th Street Idaho Falls idaho on Saturday December 5 about 2:30 the lady working in the bakery...

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

Albertsons and Kroger Most Critical Reviews

Lowest rated reviews

Hello my name is Spencer. I recently visited Albertsons in Huntington Beach to purchase some groceries, unfortunately...

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837

KROGER - 334
1980 Rio Hill Ce...

Albertsons and Kroger Latest Reviews

Recent published reviews

Six times in the last year, I've been overcharged, ripped off! Albertsons requires customers to download their app and...

Read all 342 reviews

4.5

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day...

Read all 1114 reviews

Albertsons and Kroger Products and Services

Most reviewed product and services

Albertsons Manager (46 reviews)
Albertsons Cashier (23 reviews)
Albertsons Customer Care (22 reviews)

Kroger Manager (131 reviews)
Kroger Customer Care (127 reviews)
Kroger Cashier (70 reviews)

How would you compare Albertsons vs Kroger?

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Anonymous larry Sep 15, 2018 #1560882

I will always go to Albertsons if I'm buying steaks, because the meat department at my local Albertsons is far superior to the one at the local Kroger. But the produce department and bakery at my Kroger is way better than the one at Albertsons, so it's pretty much a wash. I usually go to whichever one is more convenient.

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