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Alaska Airlines

Transport
  • 0 ISSUES RESOLVED
  • 55 TOTAL REVIEWS
  • $21.1K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Website
Number of Destinations
Exchange, Refund and Cancellation Policy
Staff

No items

Customers don't like

  • Customer and gate service2
  • Service1
  • Return policy1
  • Misleading instructions1
  • Legroom1
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Travelocity

Travel Agencies
  • 0 ISSUES RESOLVED
  • 588 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $839 AVERAGE LOSS
1.4
Customer service
Website
Number of Destinations
Exchange, Refund and Cancellation Policy
Staff
  • Will never use again 11
  • Website 3
  • Prices 3
  • E-mail confirmation 3
  • Nice customer service people 1

Customers don't like

  • Poor customer service11
  • Outright lies5
  • Huge hassle5
  • Long wait times on phone4
  • That they passed the buck to the airlines2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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